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Aruba Lifetime Warranty Frequently Asked Questions

How long is my warranty

coverage?

Aruba Lifetime Warranty*

The following Aruba indoor enterprise-grade wireless access points

are covered by Aruba’s Lifetime Warranty if purchased after May 21,

2009:

• AP-60

• AP-61

• AP-65

• AP-65WB

• AP-70

• AP-92

• AP-93

• AP-105

• AP-120

• AP-120abg

• AP-121

• AP-121abg

• AP-124

• AP-124abg

• AP-125

• AP-125abg

• RAP-5

• RAP-5WN

* Aruba Lifetime Warranty coverage remains in place for as long as

you own the product, up to five years following Aruba announcement

of end-of-sale of that product.

One Year Warranty

• All other Aruba hardware products not listed above

(including mobility controllers, appliances and access points

not listed above);

• All Aruba hardware products purchased before May 21,

2009.

90-Day Warranty

Aruba software products.

Summary of content (4 pages)

PAGE 1
Aruba Lifetime Warranty Frequently Asked Questions How long is my warranty coverage? Aruba Lifetime Warranty* The following Aruba indoor enterprise-grade wireless access points are covered by Aruba’s Lifetime Warranty if purchased after May 21, 2009: • • • • • • • • • • • • • • • • • • AP-60 AP-61 AP-65 AP-65WB AP-70 AP-92 AP-93 AP-105 AP-120 AP-120abg AP-121 AP-121abg AP-124 AP-124abg AP-125 AP-125abg RAP-5 RAP-5WN * Aruba Lifetime Warranty coverage remains in place for as long as you own the product, u
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Where can I find Aruba’s official warranty terms? Aruba’s official warranty is posted online at www.arubanetworks.com/legal.php . When does warranty coverage begin for Aruba products? Aruba warranty coverage begins when the product is shipped. What is the warranty period for power supplies, antennae, or accessories? Aruba power supplies, antennae and accessories are covered under a one-year warranty. If I purchased Aruba products from an Aruba partner, am I eligible for the Lifetime Warranty? Yes.
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How long will it take to ship a replacement part covered under warranty? For the first 30 days of the warranty coverage period, Aruba will provide same-day-ship advance replacement for the covered product (after confirming coverage and the warranty failure) prior to the shipment cutoff time. If you are an ArubaCare customer, standard shipment cutoff times are provided online at: http://www.arubanetworks.com/pdf/ArubaCare_Agreement.pdf.
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What should I do when Aruba authorizes a replacement under warranty coverage? Will the replacement product be the same as the defective product? Remove the defective part from your network and return it to Aruba. If you are eligible for advance replacement service (typically within the first 30 days of warranty coverage or for products covered under an ArubaCare or PartnerCare support agreement), you will typically return the defective part in the packaging provided with the replacement part.