Specifications

How long will it take to ship a

replacement part covered under

warranty?

For the first 30 days of the warranty coverage period, Aruba will

provide same-day-ship advance replacement for the covered

product (after confirming coverage and the warranty failure) prior to

the shipment cutoff time. If you are an ArubaCare customer,

standard shipment cutoff times are provided online at:

http://www.arubanetworks.com/pdf/ArubaCare_Agreement.pdf.

Please contact Aruba TAC for more information about the availability

of same-day shipping and the shipment cutoff time for your region.

For the duration of the warranty period, Aruba will replace covered

products upon receipt of the defective or damaged product.

Will annual support continue to

be offered for access points

covered by the Lifetime

Warranty?

Yes, Aruba and its partners will continue to offer support for wireless

access points covered with by a lifetime warranty.

Should I purchase a support

contract for my wireless access

points?

By purchasing an ArubaCare or PartnerCare support agreement for

your Aruba wireless access points, you are eligible for same-day-ship

advance replacement of the products for the length of the contract

period (where available). Purchasing a support contract from Aruba

or an authorized partner also ensures your access to subsequent

software updates and 24x7 online and telephone support for those

products.

Should I purchase spare access

points?

If your network supports mission-critical business applications, Aruba

strongly recommends that you purchase a small quantity of spare

parts to minimize any network downtime. Please consult your Aruba

sales representative or Aruba partner to develop a sparing strategy

appropriate for your environment.

What support is offered along

with the Aruba Lifetime

Warranty?

Aruba will provide you with support to initiate a warranty claim on

any covered Aruba products.

Does Aruba’s Lifetime Warranty

provide me with access to new

software releases?

The Aruba Lifetime Warranty applies to hardware only.