User Manual

54 55
TECHNICAL INFORMATION
C
ONTOUR
®
NEXT ONE blood glucose monitoring system
Error Code What it Means What to Do
E25
Too Hot to Test Control
Solution
Move the meter, strip, and
control solution to a cooler
area. Test in 20 minutes.
E27 Too Cold to Test
Move the meter and strip to
a warmer area. Test in 20
minutes.
E28 Too Hot to Test
Move the meter and strip
to a cooler area. Test in 20
minutes.
System Errors
E30–E99
Meter software or
hardware malfunctioned
Turn the meter off. Turn the
meter back on. If the error
persists, contact Customer
Service.
Speak to a Customer Service representative before returning your
meter for any reason. Contact Diabetes Care Customer Service. See
the back cover for contact information.
Customer Service Checklist
When speaking with the Diabetes Care Customer Service
representative:
1. Have your CONTOUR NEXT ONE
blood glucose meter, C
ONTOUR NEXT
test strips, and C
ONTOUR NEXT
control solution available when
you call.
2. Locate the model number (A) and
serial number (B) on the back of
the meter.
3. Locate the test strips’ expiration date on the bottle.
4. Check the battery status.
Parts Information
To replace missing parts or reorder supplies, contact Diabetes Care
Customer Service. See the back cover for contact information.
• Two 3-volt CR2032 or DL2032 Coin Cell Batteries.
•
C
ONTOUR NEXT ONE user guide.
• C
ONTOUR NEXT ONE quick reference guide.
• C
ONTOUR NEXT test strips.
• C
ONTOUR NEXT control solution level 1.
• C
ONTOUR NEXT control solution level 2.
• Lancing device, as in your kit, if provided.
• Lancets, as in your kit, if provided.
85025015_CntrNxtONE_UG_EN.indd 54-55 8/18/16 10:06 AM