Overview Antenna needs to be extended only when operating in satellite mode Loudspeaker Volume key increases/decreases volume: – of loudspeaker or active audio device – of ringing scrolls through the menu Send key establishes connection, redials numbers Keypad dials: – phone numbers – short dialling numbers – one touch dialling numbers – quick menu access edits: – SMS text – phonebook entries – greeting 0dials international prefix and enters space in phonebook and SMS editor &provides access to shor
Safety Instructions General The satellite mobile phone is used for transmitting voice, data and fax via the GSM-900 and the Thuraya satellite network and to utilize the GPS facilities. Handle your mobile phone with care and keep it dry. Avoid exposing your mobile phone to extreme hot or cold temperatures. Avoid placing your mobile phone close to cigarettes, open flames or any source of heat. Only use a soft damp cloth to clean your mobile phone.
phone and may violate the relevant regulations, causing loss of performance and radio frequency (RF) energy above the recommended limits. Do not hold the antenna when the mobile phone is in use. Holding the antenna affects call quality, may cause the mobile phone to operate at a higher power level than needed and shortens talk and standby times. Hold the mobile phone – – in GSM mode as you would any other telephone.
Table of Contents Note: Where code numbers are given in brackets, they provide ’menu quick access’ (see page 7) Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone and call settings (7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting text (7-2-3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time and date (7-5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Language (7-2-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone/Call settings Just like GSM, the satellite coverage area is divided into many different service regions. The mobile phone searches the network automatically (see page 42) and determines which service region is active by registering its presence with the Thuraya system. If the mobile phone has not been able to update this registration due to a weak signal, the registration information will become out of date or ’stale’.
Getting started } Inserting the SIM card The SIM card (Subscriber Identity Module) is the ’plug’ to the network and provides the mobile phone number, memory for storing phone numbers and short text messages (SMS). To insert the SIM card: 1. Switch off the mobile phone before removing the battery and inserting the SIM card 2.
– when you have a valid SIM card but no roaming with the selected service provider is possible. } Enter your PIN The PIN (Personal Identification Number; 4 to 8 digits) is initially supplied together with the SIM card by your service provider and can be changed later (see page 31). 1. Enter PIN using keys on keypad. Each digit entered is displayed as an * 2.
Getting started Phone number lists } Lock/unlock the keypad Unlock By locking the keypad you disable the keys so that a number can not accidentally be dialled, e.g. while the mobile phone is in your pocket or bag. If the keypad is locked, the softkey line shows Unlock and in the status line the & symbol is displayed: 1. Press fox key below Menu 2. Press fox key below # (to scroll to Keypad Lock) 3. Press Select Network 11.01.
( Ringing tone is switched off < An alarm is set | An unconditional diversion is activated & 1. Keypad is locked 2. Blinking symbol during a call: Depending on the network, the symbol indicates that ciphering (call encryption) is off } Simplified menu is activated * New voice message has arrived ? Unread SMS = Read SMS \ Saved (draft) SMS B Active call u Call on hold v Waiting call While editing text in lower case letters EFG Numeric input mode (e.g.
Getting started In idle mode your mobile phone offers functions and settings which allow you to adapt the mobile phone to your needs. You access these functions through menus and submenus by scrolling or by using the appropriate shortcut. During a call or while you are editing a number or text, the menu system changes and gives access to various functions, depending on the context. The following section describes the principles of using the menu.
Press fox key below Menu for 2 seconds The } symbol in the display reminds you that the simplified menu is activated ! Press Press fox key below Menu 7115 Step back one menu level If you want to continue working with the menu and need to step back one level higher: Press ! or .
Getting started Phone number lists During a call Making and receiving calls To make calls you have to be logged in to a network and the signal strength must be adequate. If in SAT mode the SAT icon 2 is flashing, make sure that the mobile phone has a clear view of the sky so that proper registration can take place. } Dial using the keypad To dial a number in the ’traditional’ way: Enter the number via the keypad. For international calls press 0 first, until + is displayed.
The call, however, will remain active as long as the caller doesn’t end it. The High Power Alerting melody is silenced, you can take measures to accept the call (see below) ’Rejecting’ the call in this case means that the mobile phone does not try to get a connection any longer.
Getting started Phone number lists Setting the volumes You can make volume settings in idle mode and during a call with the left-hand side key of the mobile phone.
There are four different lists which are stored in your mobile phone and which you can use to call phone numbers: Network the phonebook the list of dialled numbers, the list of received calls the list of missed calls Phonebook The number of phonebook entries you can store and the maximum number of characters and digits for each entry depend on the service provider’s SIM card.
Getting started Assign a short dialling number To make a new phonebook entry starting from idle mode: After you have saved a phone number and name in the phonebook, the mobile phone assigns the entry to a short dialling number from 2 up to a maximum of 255, depending on the SIM card. Short dialling number 1 is automatically assigned to the voice mailbox number (see page 20). The maximum number of phonebook entries is determined by your SIM card.
In case you are about to add a phonebook entry, but the phonebook memory of your SIM card is full, you are alerted to this and requested to enter the phonebook in order to select an existing entry which will be replaced by the new one. Phonebook entries stored by your service provider may possibly not be replaced.
Getting started } Change a phonebook entry } Delete a phonebook entry You can edit a complete entry, including the phone number, caller group assignment and short dialling number. You can delete the complete entry, including the phone number and short dialling number if assigned. Phonebook entries stored by your service provider may possibly not be deleted.
Select Menu > Call Register > Dialled Calls The list of dialled numbers is displayed, showing the most recently dialled number Scroll to the number to be redialled Press Options Select Details Name (if the corresponding phonebook entry exists), number and dialling time and date are displayed } Redial a number from the list Select Menu > Call Register > Dialled Calls The list of dialled numbers is displayed, showing the most recently dialled number Scroll to the number to be redialled Press Options Select C
Getting started Phone number lists During a call List of missed calls (2-1)/List of received calls (2-2) There are two more call lists in which numbers are stored and which you can make use of in the very same way as the list of dialled numbers (with the exception of ’quick redial’): The list of missed calls provides numbers of calls that have unsuccessfully tried to call you – The list of received calls provides numbers of calls you have accepted } List of missed calls If you have missed one call or m
Your mobile phone offers a number of options which are only available during a call. You cannot use all of these features at all times, because they vary depending on current circumstances. Note: Some supplementary services will be unavailable during satellite calls to other Thuraya mobile phones. You can switch off the microphone so that the caller is not able to hear what is being said at your end of the line.
Getting started Phone number lists During a call Diversion SMS/Broadcast Security settings Read/write SMS messages You can read or write SMS messages during a call: For details on how to write, send and handle messages see page 23.
Press Options Select Names The phonebook is displayed Scroll to the desired name Press , } Swap between parties When you are connected with two parties you can switch between the active call and the call on hold. Swapping to one party puts the other one on hold.
Getting started Phone number lists During a call Diversion SMS/Broadcast Security settings Diverting calls (3) This network feature diverts incoming calls to another phone number or to your voice mailbox. If you are not equipped to receive data, incoming data calls can be diverted to a PC connected to a modem or a similar device. You may divert all fax calls to a fax machine or – as with data calls – to a PC.
– All Voice (3-1-1): All calls in general and regardless of any circumstances are diverted to your voice mailbox or to another phone number (perhaps if you don’t want to be disturbed – your mobile phone will not even ring); also called ’unconditional diversion’ Busy (3-1-2): Calls are diverted to your voice mailbox or to another phone number only if you are talking to someone else on the mobile phone – No Reply (3-1-3): Calls are diverted to your voice mailbox or to another phone number after your mobile
Getting started Diverting fax calls (3-2) You can divert incoming fax calls to your voice mailbox or to another phone number.
This is a network feature and requires a subscription with the service provider. Messages can be stored on the SIM card and sent and received via GSM or SAT.
Getting started Phone number lists } Set temporary SMS parameters You may save the message; perhaps for further editing or as a template: Some of the general SMS settings (see page 27) can be changed before sending or saving an SMS. Press Options Select Save Replace an SMS in the list In case you are about to save an SMS, but the memory of your SIM card is full, you are alerted to this and requested to enter the SMS list in order to select an SMS which will be replaced by the new one.
5 New Messages List If you don’t want to see the reminder, you can clear it by pressing !. The counter will be reset for the next SMS messages to arrive. Note: In case you have missed a call, or a new cell broadcast has arrived after the arrival of an SMS, the missed call advise will replace the message note. The + symbol in the status line reminds you that there are unread messages on your SIM card.
Getting started Phone number lists Handling SMS messages When the SMS message text is displayed, you have several options to handle the SMS: – – – – – Reply to the SMS Edit the message text Forward the SMS to another recipient Delete the SMS Save the sender’s number in the phonebook If the message text is not already displayed, you have to select the SMS and display the message text as described in chapter ’Reading an SMS’ on page 25.
You can choose the period before the SMS is deleted automatically in the message center.
Getting started Phone number lists Certain service providers offer an information service (broadcast), e.g. local dialling codes, traffic information, weather forecast, events and other local information services. SMS/Broadcast Security settings – Status (1-3-1) You can switch broadcasting on or off. – Topic (1-3-2) To receive info broadcasts, you need a special list of info broadcast channel numbers from your service provider.
Phone/Call settings Select Messages > Info Broadcast > Topic The topic list is displayed Scroll to the topic to delete Press Options Select Delete Network Select Messages > Info Broadcast > Topic The topic list is displayed Scroll to the desired topic Press Options Select Edit Edit the topic number Press Next Edit the topic name Press Save } Delete a topic Set broadcast language(s) (1-3-3) Topics from the info broadcast system can be displayed in several languages.
Getting started Phone number lists During a call You can protect your mobile phone against unauthorised use by setting appropriate restrictions. All restrictions are controlled by codes which differ depending on the type of restriction selected. There are various codes you have to enter to gain access to some of the functions of your mobile phone: PIN (4 to 8 digits) The PIN (Personal Identification Number) protects your SIM card against unauthorised use and is supplied with the SIM card.
By default, the security code is not set. You can use the security code to The barring code (also called ’network password’) is supplied with the SIM card from your service provider and will be needed to handle the security with the network. It is possible to lock some mobile phone features that interact with the network. The barring code is required to restore the factory settings of your mobile phone – switch security control by security code off or on – change the security code itself.
Getting started Phone number lists } Change PIN (6-4-1) } Change Security Code (6-4-3) You can change your PIN to any 4 to 8 digit number: You can change the security code (5 digits): Select Menu > Security > Change Codes > Change PIN Enter PIN Press OK Enter new PIN Press OK Enter new PIN to confirm Press OK } Change PIN2 (6-4-2) You can change your PIN2 to any 4 to 8 digit number: Select Menu > Security > Change Codes > Diversion During a call Change PIN2 Enter PIN2 Press OK Enter new PIN2 Press
} Barring of incoming calls (6-1-2) Barring of the following outgoing call types can be activated/deactivated and the current barring status for each of them can be displayed: Barring of the following incoming call types can be activated/deactivated and the current barring status for each of them can be displayed: – Int. Except Home (6-1-1-3) Only calls within and to your home country can be made.
Getting started Phone number lists During a call Fixed Dial (6-2) This function provides a second phonebook on the SIM card for ’fixed dial’. If ’fixed dial’ is activated, only numbers from this list can be dialled. It is possible to save partial numbers, for example area codes. Example: 4 numbers are stored in the fixed list: The number groups 0171, 0172, 0173 and the unique number +4989892629. So you are allowed to dial: 0171145875..., 017156471299 ... , 0172565634..., 017295741642... , 0173125862...
Phone/Call settings } Show details of fixed dialling numbers (6-2-1) Select Menu > Security > Fixed Dial > Show List Closed User Groups (6-8) Select Menu > Security > Closed Group The current setting is displayed Press Change Select On or Preset (Preset = as arranged with your service provider) Only if you select On: Enter the index number for the closed user group given by your service provider Press Save } Deactivate the closed user group Statistics/Info Select Menu > Security > Closed Group The curr
Getting started Phone and call settings (7) Greeting text (7-2-3) Security settings SMS/Broadcast Diversion During a call Phone number lists You can define a greeting text that is displayed after you entered the PIN. } Edit greeting text Select Menu > Settings > Phone > Greeting The editor opens for editing the text (see ’Character and digit input in text editor mode’ on page 58) Edit the greeting text Press Save Time and date (7-5) Time and date of the internal clock are indicated in idle mode.
To store numbers for services: Select Menu > Settings > Phone > Own Number > Voice or Fax or Data Enter the number Press Save Network If you have obtained more than one mobile phone number from your service provider and the SIM card supports this, you can store different mobile phone numbers for voice, data and fax calls on the SIM card as a reminder. Cost settings (7-3-7) You can choose to display cost just in number of units in a currency.
Getting started Phone number lists During a call Setting baud rate for data transmission (7-9) You can connect your mobile phone to a PC to use it as a modem for data and fax services. The PC connection also supports the downloading of GPS information from the mobile phone to the PC. To connect the mobile phone to a PC you need a data cable compatible with the mobile phone. Usually the mobile phone discovers the accurate baud rate setting for data transmission to a PC automatically (setting Automatic).
If your service provider supports this feature, you can answer a call while you are telephoning with another person. Answering the new call (’waiting’ call) will put the first call on hold until you swap to it again (see ’Options during a call’ on page 17).
Getting started Activate/deactivate ’one touch dialling’ (7-3-6) This function enables calling the number of a phonebook entry assigned to a number from 1 to 9 by a long press to the corresponding key 1 ... 9 (see page 12). This function can be switched on or off: Select Menu > Settings > Call > One Touch Dial The current setting is displayed Press Press Diversion During a call Phone number lists Note: 1 is automatically assigned to your voicemail number (see page 20).
Note: For display symbols indicating the network status and status of signal strength, see page 5. Operating mode: GSM and/or SAT (5) – If GSM Preferred is selected: The mobile phone will initially attempt to access a GSM network, if no GSM network is available it will automatically attempt to access a SAT network.
Getting started Network selection (4-3/4-2) Once you have set the operating mode, access to a certain GSM or SAT network can be selected automatically or manually. Security settings SMS/Broadcast Diversion During a call Phone number lists Automatic network selection: The mobile phone automatically selects the most preferred network available in your area. If this is not your home network, you will see the roaming symbol ) in the display.
Select Menu > Network > Network Mode The current setting is displayed Press Change Select Manual After a few seconds a list of service providers for the active mode (GSM or SAT) is displayed Scroll to the desired service provider Press Select Scroll to Search GSM respectively Search SAT at the bottom of the service provider list Press Select After a pause, a list of service providers for the alternative mode (GSM or SAT) is displayed; SAT search may take up to a few minutes Scroll to the desired service pr
Getting started You may choose from a variety of different acoustic signals for ringing and alerting tones. Diversion SMS/Broadcast Security settings Note: Control of the loudspeaker volume and of the ringing volume is described on page 10. Ringing volume (7-1-1-8) If you want to set the ringing volume only, you have to use the menu. You can select from 6 volume levels.
} Melody for High Power Alerting (7-1-1-3) You can select a specific melody which will sound when the signal strength is too weak to connect you with an incoming call but is still strong enough to send an alert that someone is trying to reach you, so you can move to a better place for reception.
Getting started Ringing type (7-1-1-7) You can fine-tune the set ringing melodies by means of the following options: – Phone number lists During a call Increasing The specified melodies are played at the lowest volume at first and keep on getting louder each time they are repeated until the maximum volume is reached. – Continuous The specified melodies are played at the set volume repeatedly until you answer the call or mute it. This is the standard setting.
Phone/Call settings Sound on/off You can switch all sounds on and off. If all sounds are off the ( symbol is indicated.
Getting started Statistics and information Call duration (2-4) Security settings SMS/Broadcast Diversion During a call Phone number lists Your mobile phone automatically records the amount of time you have used for calls.
To display the remaining credit: Select Menu>Call Register>Remaining Credit The remaining credit is displayed Network You can display the remaining credit as amount of call units (if you selected to display costs as amount of call units) or as the amount of money, if you selected to display costs as amount of money (see ’Cost settings (7-3-7)’ on page 37).
Getting started Phone number lists During a call Using the GPS facilities (8) The GPS system can display information relating to the latitude, longitude, altitude, UTC (Universal Time Coordinated, previously ’Greenwich Time’) time and date. While you are using the location track feature, you still can make and receive calls (see page 51). Diversion SMS/Broadcast Note: To use the GPS facilities successfully, the mobile phone must have a good view of the open sky.
Select Menu > GPS Manager > Way Points Your way point list is displayed Scroll to the desired way point Press Options Select Send as SMS The SMS editor (see page 23) with the way point name and the GPS data is displayed } Delete way point from list When your way point list contains 10 entries and you want to add a new way point, you can delete entries instead of overwriting them with a new ones: Select Menu > GPS Manager > Way Points Your way point list is displayed Scroll to the desired way point Press Op
Getting started Troubleshooting Problem Possible reasons/Possible measures Unable to switch on – Empty battery. Charge it. Check charging indication on display. – Battery contacts dirty. Clean contacts. Try switching on and off again. – Battery has been replaced. Recharge. Unable to make calls – Check your mobile phone’s display to make sure that the mobile phone is switched on.
Possible reasons/Possible measures No calls possible – Dialling error. Use full national area code. Phone/Call settings Problem – All calls barred. Check (barring code needed to clear). – New SIM card fitted. Check for new restrictions. Mobile phone does not – Check that the mobile phone is set to ring.
Getting started Problem Possible reasons/Possible measures Call diversion does not work – Check that you have entered the destination phone number correctly, including the country code and any required area or city codes. During a call Phone number lists – Call barring of outgoing calls is not possible if any call diversion for voice is switched on. – Some call forwarding and call barring options may not be used at the same time.
Possible reasons/Possible measures SIM card does not accept PIN – If your SIM card does not accept your correctly entered PIN, contact your service provider. Voice mailbox is not working – Diversion not set. Set call diversion. Phone/Call settings Problem – Service provider does not support this service. Check with your service provider. – Check if sending of SMS barred (outgoing calls). – SMS centre and message type not set. Set number of SMS centre.
Getting started Phone number lists During a call Diversion SMS/Broadcast Security settings Technical specifications } Mobile Phone } Call management Dual-mode satellite/GSM mobile phone: – GSM at 900 MHz – SAT at 1.5/1.6 GHz 3V and 3/5V SIM card (GSM compatible) GPS function with 12 Channel receiver GPS location tracking Serial port PC interface Standard lithium-ion battery: 7.2 V – GSM mode: talk time 4 h, standby time 50 h – SAT mode: talk time 2.
– Always disconnect charger from the power source, when not in use! – Do not incinerate battery. – Do not disassemble or crush battery. – Never leave the mobile phone connected to a charger for more than one week! Overcharging may shorten its life. – Electronic products and batteries must be disposed of properly at the end of their life, in accordance with local facilities and regulations.
Getting started Phone number lists During a call Character and digit input in text editor mode When your mobile phone is in text editor mode, e.g. when you are writing a name in the phonebook or when you are writing an SMS, you use the keys on your keypad. To write a character, press the corresponding key as often as indicated by the character’s position printed on the key.
Phone/Call settings Menu system and quick access codes } Simplified menu Write Message List Messages Listen Voicemail Divert Voicemail System Pref.
7-1 Sound & Alert 7-1-1 Ringing 7-1-1-1 7-1-1-2 7-1-1-3 7-1-1-4 7-1-1-5 Voice Data / Fax SAT Alerting Alarm Caller Groups 7-1-1-5-1 VIP 7-1-1-5-2 Business 7-1-1-5-3 Private 7-1-1-5-4 Family 7-1-1-5-5 Others 7-1-1-6 Earset Alert 7-1-1-7 Ringing Type 7-1-1-8 Volume 7-1-2 Message Tone 7-1-3 Keypad Tone 7-1-4 Warning Tone 7-2 Phone 7-2-1 Language 7-2-2 Cell Info 7-2-3 Greeting 7-2-4 Own Number 7-2-4-1 Voice 7-2-4-2 Fax 7-2-4-3 Data 7-2-5 LCD Contrast 7-2-6 Voicemail No.
Index A Accept a waiting call 18 Acoustic settings – beep once 46 – continuous melody 46 – earset alerting 45 – increasing melody volume 46 – keypad tone 46 – listening volume 10 – melodies once 46 – melody f. alarm 45 – melody f. caller group 45 – melody f. fax/data 45 – melody f. High Power Alerting 45 – melody f.
D Data diversion – clear 22 – status 22 – to PC 22 – to phone 22 Data transmission 38 Date 36 dial – number of a missed call 16 – number of a received call 16 – number redial 15 – one touch dialling number 13, 40 – pause 8, 17 – phonebook 13 – short dialling number 13 – using keypad 8 Diversions 21, 22 – clear all 22 – to voice mailbox 20 DTMF tone 17, 38 E Early ring 1 Earset – alerting 45 Editor – alarm 47 – delete characters 58 – GPS 50 – lower case letters 58 – move cursor 58 – SMS 23 – upper case lette
Memory – full 13, 24, 34 Menu – exit 7 – position indicator 6 – quick access 7 – quick access codes 7, 59 – simplified 7, 59 – step back 7 – tree 59 Message – info broadcast 28 – send and save 24 – SMS 23 – voice mailbox 20 Message tone on/off 46 Multiparty call – make a new call 19 Multiparty calls 18 – call status 18 Muting microphone 17 N Navigation 6 – notation in the manual 7 Network – preference list 42 Network access – automatic 42 – GSM 41 – manual 42 – SAT 41 Network password 31 Network selection –
Security 56 – barring code 31 – PIN 30 – PIN2 30 – PUK/PUK2 30 Security code 31 – activate/deactivate 31 – change 32 Send own number 39 Short dialling number 12, 13 SIM card – info 49 – insert 2 – locked 30 – password 3 – protect 30 SIM memory – full 13, 24, 34 Simplified menu 7, 59 SMS – center number 23 – editor 23 – replace 24 – reply 26 – save 23 – send 23 – status 25 – template 24 – write 23 SOS call 3, 33 64 Specifications 56 Switch on/off 3 T Technical specifications 56 Text message – broadcast 28
LIMITED WARRANTY Ascom 21 SATELLITE/GSM HANDHELD PHONE This Limited Warranty is provided to the original end-user purchaser (the 'Buyer') of any new Ascom 21 Satellite/GSM Handheld Phone. This Limited Warranty is non-transferrable.
Internet: www.ascom.com Hereby, Ascom Business Systems AG, declares that this mobile phone is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. © Ascom Business Systems AG, 2001. All rights reserved. This manual is published by Ascom Business Systems AG, without any warranty. We reserve the right to make changes and improvements to any of the products described in this manual without prior notice. ABSC 20313523 x.
ascom Warranty Card for Ascom 21 This Warranty Card is only valid with all gaps filled in properly by the dealer.
