User manual
Table Of Contents
- 1. Introduction
- 2. Pre-Installation
- 3. Programming the VoWiFi Handset
- 4. Installation of VoWiFi Handsets
- 5. Maintenance
- 5.1 Handset
- 5.1.1 Configure Spare Handsets without a Number in Large Systems
- 5.1.2 Upgrade Handset Software
- 5.1.3 Upgrade Software OTA via TFTP
- 5.1.4 Upgrade Software via PDM
- 5.1.5 Upgrade Software Over the Air (OTA) via Centralized Device Management (IMS3)
- 5.1.6 Recapture the Earlier Software
- 5.1.7 Upgrade Handset Functionality using License
- 5.1.8 Perform a Factory reset
- 5.2 Replacement of Handsets
- 5.3 Change Number of a Handset
- 5.4 Update Parameters via IMS3
- 5.5 Perform a Security Upgrade via IMS3
- 5.6 Upgrade the Template
- 5.7 Create a Configuration Backup
- 5.1 Handset
- 6. Handset Configuration
- 6.1 Select Network
- 6.2 IP Address Settings
- 6.3 Network Settings
- 6.4 Security Settings
- 6.5 Handset Settings
- 6.5.1 Automatic key lock
- 6.5.2 Phone lock
- 6.5.3 Audio adjustment
- 6.5.4 Headset Configuration
- 6.5.5 In Charger Behavior
- 6.5.6 Configure Profiles
- 6.5.7 Hide Missed Call Window
- 6.5.8 Battery Warning
- 6.5.9 Shared Phone
- 6.5.10 Prevent Handset Switch off
- 6.5.11 Uploadable Language
- 6.5.12 Select Default Language
- 6.5.13 Short cuts
- 6.5.14 Soft Key Functions During Call
- 6.5.15 Import Contacts
- 6.5.16 Company Phonebook
- 6.5.17 Central Phonebook
- 6.6 Messaging and Alarm
- 6.7 Messaging Settings
- 6.8 Alarm Settings
- 6.9 Telephony
- 6.9.1 Endpoint ID and Endpoint number
- 6.9.2 VoIP Protocol
- 6.9.3 Codec
- 6.9.4 Offer Secure RTP
- 6.9.5 Internal Call Number Length
- 6.9.6 Emergency Number
- 6.9.7 Voice Mail Number
- 6.9.8 Message Centre Number
- 6.9.9 Max number of Call Completions
- 6.9.10 Dial Pause Time
- 6.9.11 Direct off Hook from Charger
- 6.9.12 Replace Call Rejected with User Busy
- 6.9.13 Busy on 1 / Disable call waiting
- 6.9.14 Calling Line Restriction
- 6.10 Regional Settings
- 6.11 Display
- 6.12 Menu Operation
- 6.13 Push-To-Talk (PTT) Group Call
- 6.14 Presence Management
- 6.15 Location
- 7. Use Handset to Verify the VoWiFi System Deployment
- 8. Handset Internal Web Administration Page
- 9. Administration
- 10. Troubleshooting
- 11. Related Documents
- 12. Document History
- Appendix A: Working with Templates
- Index
- Contents
TD 92675EN
20 June 2012 / Ver. E
Configuration Manual
Ascom i62 VoWiFi Handset
68
10. Troubleshooting
Messaging only The handset is configured
to use both a gatekeeper
and an IMS3 but has lost
contact with the
gatekeeper.
1) Check the Gateway address. Try
to ping the gateway from another
wireless client.
2) Try to send a message. The idle
connection check interval to the
IMS3 is much longer than to the
gateway. Sometimes when all
network connection is lost the
handset will show “Messaging only”
for quite some time, because it
discovers it has lost connection to
the gateway much faster than it
discovers loss of connection to the
IMS3. In this case the handset will
eventually change to “No access”.
3) If the handset is supposed to use
Gatekeeper discovery, verify that
the configured Gatekeeper IP
address is 0.0.0.0.
4) Check the Endpoint number and
the Endpoint ID. If both are
configured, they MUST match the
Endpoint ID and Endpoint number
registered in the IP PBX. Clear the
Endpoint ID.
SERVICE NEEDED
Parameters corrupt
Note: This display
message is only shown in
English.
Faulty handset. Select the reset option on the
middle soft key. If this is not
available or the problem persists
send the handset for service.
Enter PIN code Phone lock is activated. Enter the required PIN code. If the
PIN code has been lost, enter a new
PIN code via the PDM/IMS3 or do a
factory reset via the PDM/IMS3.
Battery low, charge now The battery level is low. Charge the handset, or replace or
charge the battery.
Phonebook is not
available at the moment.
The phonebook is not
activated or does not
respond.
Try again later or if the fault persists
do a factory reset via the admin
menu or via the PDM/IMS3.
Note that it may take several
minutes for the phonebook to be
available if there are many entries in
Contacts and/or company
phonebook.
Voice mail number not
defined
There is no Voice mail
number defined in the
handset.
Define a Voice mail number via the
PDM/IMS3.
Display shows Probable cause Action or comment