User's Manual
Table Of Contents
- 1Introduction
- 2Description of the Ascom i63 VoWiFi Handset
- 3Basic Operation
- 4Calling
- 4.1 Open the Call List
- 4.2 Incoming Call
- 4.3 Outgoing Call
- 4.3.1 Pre-Dial
- 4.3.2 Post-Dial with Headset Button
- 4.3.3 Dial Using a Pre-programmed Number
- 4.3.4 Dial a Number from the Call List
- 4.3.5 Dial Last Called Number with Headset Button
- 4.3.6 Dial the Sender of a Message
- 4.3.7 Dial a Number from Contacts
- 4.3.8 Dial a Name from the Central Phonebook
- 4.3.9 Dial a Number from the Company Phonebook
- 4.4 During a Call
- 4.4.1 Adjust the Volume during a Call
- 4.4.2 Open Contacts during a Call
- 4.4.3 Open Messaging Menu during a Call
- 4.4.4 Turn the Microphone On or Off during a Call
- 4.4.5 Lock and Unlock the Keypad during a Call
- 4.4.6 Audio Transfer
- 4.4.7 Start a New Call during Conversation
- 4.4.8 Switch between Calls
- 4.4.9 End a Call
- 4.4.10 Transfer a Call
- 4.4.11 Transfer to New Call
- 4.4.12 Conference Call
- 4.4.13 Call Back
- 4.4.14 Send Call Waiting
- 4.4.15 Answering Call Waiting
- 4.4.16 DTMF
- 4.4.17 Send Data
- 4.5 Loudspeaking Function
- 4.6 Call Diversion
- 4.7 Push-to-Talk Group Call
- 4.8 Emergency Calls
- 5Messaging
- 5.1 Message List
- 5.2 Receive a Message
- 5.2.1 Read a Stored Message
- 5.2.2 Reply to a Message
- 5.2.3 Delete Messages
- 5.2.4 Forward a Message
- 5.2.5 Call the Sender of the Message
- 5.2.6 Call a Number Included in a Message
- 5.2.7 Save Number
- 5.2.8 Message Templates
- 5.2.9 Write and Send a Message
- 5.2.10 Open a Sent Message
- 5.2.11 Review Inbox Content while Reading a Message
- 5.3 Receive a Message with Request for Answer
- 5.4 Message Queuing and Message Priority
- 5.5 Message Priority and Call Priority
- 5.6 Interactive Messaging
- 5.7 Message Indication Repetition
- 5.8 Colored Messaging
- 5.9 Decline a Call with a Predefined Message
- 5.10 Answering a Text Message with a Predefined Message
- 5.11 Calling while Reading a Text Message
- 5.12 Mobile Data
- 5.13 Voicemail
- 6Alarm Operation
- 7Location
- 8Menu Operation
- 9System Profiles
- 10Advanced Functions
- 11Advanced Messaging
- 12System Handling
- 13Operation Notice
- 14Maintenance
- 15Troubleshooting
- 16Energy Efficiency
- 17Related Documents
- 18Revision History
- Appendix ASafety and Regulatory Instructions
- Appendix BMenu Tree
PRELIMINARY
USER MANUAL
Ascom i63 VoWiFi Handset
Troubleshooting
15 Troubleshooting
This section contains information on how to solve common operational problems, and warnings you may
receive.
Go through the following lists if you encounter any problems. If this checklist does not solve the problem,
contact your system administrator.
If others have similar problems, there may be a system error.
Fault Probable cause Action or comment
No network
The handset beeps once a
minute (for max 30 minutes) in a
low tone, followed by a high tone
(if enabled, the vibrator also
follows the beeps).
The handset has lost connection
and is in one of the following
states:
• No network
• No access
• Voice only
• Messaging only
Acknowledge the dialog window
or press the mute button (the
later keeps the dialog window
visible).
It is possible to configure the
beep to Sound off or Sound
once (for each new state).
Contact the system administrator.
When leaving a bad
state for another bad
state, the dialog window
reopens, and the beep
sounds again (if
enabled).
No display
• The battery level is low.
• The screen saver is set to
Black also in call.
• The handset is defective.
Charge the battery
Change the screen saver setting
(Display → Screen saver)
Contact the system administrator.
No ringing The sound off icon is on, or ring
volume set to silent, or the
handset is defective.
Long press the Sound off key or
Mute button, or increase volume,
or contact the system
administrator.
Unable to mute handset by long
pressing Sound off key/Mute
button.
Unable to set the ring volume to
Silent.
Handset, with In Charger →
Other actions → Sound off
enabled, is not muted when
placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Prevent
silent, see Configuration Manual,
Ascom i63 VoWiFi Handset, TD
93300EN.
TD 93289EN / / Ver. 88