Askey ASK-SFE116 LTE Network Extender User Guide
1 Getting Started ................................................................................................................................. 4 1.1 Inside the Box .................................................................................................................................. 4 1.2 Your Extender .................................................................................................................................. 4 1.3 Reset Button .........................................
1.1 • • • • Inside the Box LTE Network Extender Power Adapter Ethernet Cable Cable Clip x 5 1.
• The Power LED displays either white or red depending on device mode. • The extender features an internal GPS module that can be accessed by removing the bottom cover. Refer to 2.2 GPS for more information. • The LCD Display shows status information regarding GPS satellites tracked and number of LTE devices connected. • The Display Button toggles additional device information on the LCD display. 1.
Your LTE Network Extender can be setup by following the procedures explained in this section. Before installing the LTE Network Extender, remember to confirm that your package contains all components, and review the Product Safety and Warranty document included in the package. 2.1 Extender 1. It’s recommended to place the LTE Network Extender near a window or otherwise elevated location such as on a bookshelf or cabinet, for best results.
5. The extender will automatically begin the initialization and startup process after the power adaptor and the Ethernet cable are plugged into. This process may take 5 to 60 minutes depending on GPS signal conditions. 6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to the Verizon network, and then searching for a GPS signal. For proper operation and E911 service, a GPS signal is required.
2.2 GPS If a GPS signal is not acquired after 30-60 minutes, you can use the internal GPS antenna to improve reception. It’s recommended to position the GPS antenna beside a window. To take out and reposition the GPS antenna, follow the instructions below. 1. Turn off the LTE Network Extender. 2. Remove the rear cover on the 4G LTE Network Extender. 3. Take out the GPS antenna and unwrap the cable. 4. Return the plastic cable holder into place inside the extender. 5. Reattach the rear cover. 6.
2.3 Wall Mount (Optional Outbox Accessory) A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix your extender directly to a wall for better positioning. 1. Screw the included wall mount bracket into desired position on a wall securely, ensuring it’s the correct way up. (Screws are included with the wall-mount). 2. Make sure all cables are already connected to your 4G LTE Network Extender.
3. Align your extender to the bracket (your extender should be oriented with the LCD screen in the bottom left corner), and press firmly into place until it slots onto the bracket securely. • The extender can be slightly rotated on the wall mount bracket if needed. Do not rotate your extender beyond 22.5 degrees to the left, or 30 degrees to the right on the wall mount bracket. Doing so can result in the extender falling from the bracket.
2.4 Making a Call When your extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must be within 50 feet of the LTE Network Extender and have Advanced Calling switched on. Advanced Calling settings vary according to operating systems: • Android™: Go to Settings > Advanced Calling and turn on. • Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.
The LTE Network Extender Web Admin UI enables you to configure features, see the extender’s status and make changes to settings. Using a computer connected to the same network (same router) as the LTE Network Extender, follow the steps below to access the Web Admin UI: 3.1 1. Toggle information on the extender’s LCD Display by pressing the Display Button (left panel), until you see your extender’s IP address displayed. 2. Enter the IP address into the address bar of a web browser e.g.
Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices and Sign In Status.
3.2 Sign In When you arrive to the Web Admin UI, you will need to sign-in with the admin password to continue. You’ll be prompted to sign-in when you attempt to navigate to another page, or when you click the SignIn icon in the top right. 1. Enter the admin password and click Sign In. The default admin password is LTEFemto + last 4 digits of the extender’s unique MAC ID (e.g., LTEFemtoBED0).
2. If you already changed the password and have forgotten it, use the Forgot Admin Password link. You will be prompted with the Security Challenge Question, which when answered correctly will reset the password back to default.
Take care that passwords are case sensitive – the last four digits of the MAC ID should be entered in UPPER case. You can reset the password back to the default admin password anytime if needed, by resetting your extender back to its factory default settings. This resets all settings back to factory default state. Refer to 1.3 Reset Button for more information.
3.3 Home The Home page displays an overview of your extender’s basic information such as Operational Status, IP Address and MAC Address and others.
Operational Status Current operational status of the LTE Network Extender. Operational Mode Current operational mode (Open, Hybrid, or Closed) of the LTE Network Extender. IP Address The Internet Protocol (IP) address of the LTE Network Extender. MAC Address Displays the MAC address of the extender. MAC address is a unique hardware identifier used to identify devices in a network. This MAC address can also be found on the back label of the LTE Network Extender.
Total Connections Emergency Calls Number of total wireless devices currently connected to the LTE Network Extender with an active call or data session. Number of wireless devices currently connected to the LTE Network Extender with an active E911 call to emergency services.
3.5 Settings 3.5.1 Network The Network page displays information about IPv4 and IPv6 settings. You can enable or disable DHCP Server for your extender to be dynamically allocated IP address settings, or manually set IP address and DNS values (when DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size can also be set here.
Mode Mode IPv4 mode. DHCP DHCP is enabled by default. When enabled, IP configuration is provided by the local DHCP server. When disabled, specify a static IP configuration for the extender manually. IPv4 Default Gateway Displays default gateway IP address. When DHCP is disabled, enter the default gateway IP address here. IP Address Displays local IPv4 IP address of the extender. When DHCP is disabled, enter the IPv4 address here. Subnet Mask Displays subnet mask of the extender.
3.5.2 Advanced Advanced Settings enables you to configure the LTE Network Extender’s output power and view neighboring cell towers detected during initialization and startup. Provides information on extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network, in the case of multiple network extender clusters.
Last Data Refresh Local time when the page was last refreshed. 4G LTE Network Extender Information Displays the extender’s cell network identifier information: Network ID, CELL ID, Physical CELL ID (PCI) and EARFCN. Network ID (PLMN) and Cell ID (ECGI) are linked by a hyphen. Transmit Power The transmit power of the extender can be adjusted using the slider according to requirements, from maximum (100 % = 20dBm) to minimum (0 % = 10dBm). Digital attenuation in 0.
3.5.3 Time Zone The extender features built-in time zone and daylight savings settings to configure for your device. Time zone settings only affect timestamps and logs where featured throughout the Web Admin UI. Admin Web Time Zone Select your time zone (or closest) from the options in the drop-down menu. Observe Daylight Saving? Select whether to observe daylight savings or not for the selected time zone, using the check box.
3.5.4 Reset If the LTE Network Extender malfunctions or is not responding, it is recommended to restart the device or perform a factory reset. Using the Reset page interface you can perform a Complete Restart, Quick Restart or Factory Reset. Be aware that a factory reset will reset all settings and configurations back to factory default settings. Complete Restart, Quick Restart and Factory Reset are rejected during active E911 calls on the extender.
Quick Restart Use this button to remotely power reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected. Factory Reset Use this button to remotely factory reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected. NOTE: Factory reset will revert all custom settings (e.g.
Last Data Refresh Local time when the page was last refreshed. Active Alarms Displays any active alarms on the LTE Network Extender. Alarms may prevent your extender from coming into service. Please refer to the Description column in the table for more information and reference 5.1 LCD Display Messages and Error Codes for more help. Alarms History Displays a log of the LTE Network Extender’s last 100 alarms including active or cleared alarms.
3.6.2 GPS The GPS page displays GPS status information and includes GPS Satellite IDs, signal quality and signal strength descriptions. This screen can assist with effective placement of your LTE Network Extender to acquire the better GPS signals. Last Data Refresh Local time when the page was last refreshed. GPS GPS Status Displays GPS signal status i.e. whether the LTE Network Extender has acquired GPS signals or not.
Description Describes each signal as Strong, Fair or Weak according the Signal Quality level. Strong signal is required for your extender. Consider repositioning your LTE Network Extender if these descriptions are Fair or Weak, or using the internal GPS antenna (refer to 2.2 GPS). 3.6.3 Support The Support page displays contact details and links to relevant information for a range of customer support enquiries. Device Support Page and User Guide Hyperlink to the operator’s support pages.
In most cases, the LTE Network Extender can connect and automatically configure network settings, with minimal user involvement.
The Power LED is off. • Check that the power adapter is properly inserted into the 12V DC Power Port on the back of the LTE Network Extender, and that it is securely connected to a working power outlet. The LTE Network Extender has not acquired a GPS signal after one hour or more. • Try to position your LTE Network Extender in a new location. An ideal location is as close to a window as possible, in an open area with few surrounding obstructions. Elevating the extender on a cabinet or shelf etc.
5.1 Capacity & Network Coverage Your LTE Network Extender has the following capacity and coverage: • Capacity: Up to fourteen active users + one channel reserved for E911 calls + one channel reserved for redirect. • Coverage: Approximately 7500 square feet (50-foot radius) Coverage may vary based on environmental factors, floor plan and RF absorption of building materials. 5.
Startup Hardware Error 2B Please check user guide The case of the LTE Network Extender has been opened against normal procedure, and the device can no longer provide service. Please call Customer Service (800-922-0204). Startup Software initializing Please wait... Software initializing. Startup Software Error 3A Please check user guide The LTE Network Extender has a Software Error disrupting its normal booting-up process, please try restarting the LTE Network Extender.
Startup No GPS antenna is detected in the LTE Network Extender, please GPS antenna Error 6B make sure a GPS antenna module is set up and connected to the Please check GPS device. If the issue persists, please call Customer Service (800antenna connection 922-0204). Startup GPS clock Error 6C Please check user guide The LTE Network Extender failed to receive a clock signal from its GPS module, please try to move your GPS antenna closer to the window, refer to 2.1 Setup: Extender, 2.2 Setup: GPS & 5.
Startup Server Error 8E Please check user guide The LTE Network Extender is put into maintenance mode (Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service (800-922-0204). Startup Connecting to HeGW server Please wait… Serving HeGW discovery.
System No service Error 20 The device is overheating Please check user guide The LTE Network Extender is overheating; please place this device in a cool area where the temperature is between 32-122 degrees Fahrenheit. System No service Error 21 Please check user guide The LTE Network Extender is experiencing a catastrophic hardware failure with the antenna. Please call Customer Service (800-922-0204).
Service No service Error 30 Please check user guide The LTE Network Extender receives "500 Internal Server Error" from the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). Service No service Error 31 Please check user guide The LTE Network Extender is put into maintenance mode (Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service (800-922-0204).