Fitzsimmons Walk Homeowner Manual The Guide To Living In Your New Home This Manual is for the sole use of owners of homes in the Fitzsimmons Walk. Reproduction in whole or in part without the express written consent of the Developer is expressly prohibited. This Manual is not intended to provide a necessarily accurate summary of Fitzsimmons Walk or any of the documents related thereto, nor does it purport to be all-inclusive or to contain all of the information which owners may need or desire.
TABLE OF CONTENTS AN INTRODUCTION TO YOUR HOMEOWNER MANUAL ........................................................... 4 Record of Materials Given To Purchasers ...................................................................................... 5 The Developer of Fitzsimmons Walk .............................................................................................. 7 The Professionals At Fitzsimmons Walk ........................................................................................
Bathroom Exhaust Fan(s) ............................................................................................................ 36 Blinds ........................................................................................................................................... 37 Cabinets....................................................................................................................................... 37 Carpet ........................................................................
An Introduction To Your Homeowner Manual Congratulations on your decision to purchase a new home at Fitzsimmons Walk! This Homeowner Manual (“Manual”) has been designed to assist you following the purchase of your new home. This Manual has been written specifically for the homeowners who purchase their units directly from the Developer.
Record of Materials Given To Purchasers The following documents will be turned over to the purchaser on or after the purchaser’s possession date. The materials will be included in the Welcome Package.
Heating – Kickspace Heater Literature; Heating– Dimplex Warranty for Wall and Kickspace Heaters; Heating - Nu-Heat Tempo User Guide; Heating - Nu-Heat Warranty; Heating and Cooling - Carrier Owner’s Information Manual; Heating and Cooling - Carrier/Debonair P/N33CS420-01 Manual (thermostats); Heating and Cooling - Direct Expansion Fan Coil Units Manual; Hot Water Tank - GSW Manual; Hottub - Beachcomber Customer Letter; Hottub - Beachcomber Hot Tub Owner’s Guide; Hottub - Beachcomber Warranty; Keys - 3 Suite
The Developer of Fitzsimmons Walk Fitzsimmons Walk was developed by Cressey Whistler Townhomes Limited Partnership and 629220 B.C. Ltd. (collectively referred to as the “Developer”). The Developer is a member of the Cressey Group of Companies (Cressey). Established in 1969, Cressey and its affiliated companies have been instrumental in changing the greater Vancouver skyline and constructing landmark residences throughout the lower mainland in fulfillment of the housing needs of a dynamic marketplace.
The Professionals At Fitzsimmons Walk Architect Howard Bingham Hill Architects is a medium sized Architectural firm of 20 + persons offering a diversity of talent, experience and expertise which are blended and applied to the various tasks involved in the design process as the needs require. They have been providing consulting architectural services to Public and Private Clients from the inception of the practice in 1961.
Warranty Provider Page 9 of 68
Sample Copy of The Willis Canada Inc. Homeowner Warranty WILLIS CANADA INC. 1500 – 1095 West Pender Street Vancouver, B.C. V6E 2M6 Policy No.
EXPIRY DATES: Material & Labour Warranty: a. 12 Months Defects in Material & Labour: 15 Months for Common Property b. 2 Years defects In Materials and Labour supplied for: i. the gas, electrical, plumbing, heating, ventilation and air conditioning delivery systems; and ii.
LIMITS OF LIABILITY - STANDARD WARRANTY COVERAGE Pursuant to the cover set out in the Insuring Agreement the Insurer shall not be responsible for more than: 1. $200,000.00 (or the purchase price paid by the purchaser/homeowner, whichever is less) for a dwelling unit in fee simple ownership; 2. $100,000.
4. Living Out Accommodation Expenses The living-out accommodation expenses actually incurred by the homeowner at a hotel, motel or other rental accommodation due to repair work that renders the dwelling unit uninhabitable. 5.
9. Bodily injury. 10. Subsidence of the land around the dwelling unit or along utility lines, other than beneath building footings. 11. Diminution in the value of property. 12.
12. Septic tanks or fields. 13. The quality or quantity of water, either from a piped municipal water supply or from a well. 14. A water well, except that the equipment installed for the operation of a water well used exclusively for a home is considered to be part of the plumbing system for that dwelling unit. These exclusions do not include: 1. Driveways or walkways; 2. Recreational facilities situated in or included as the common property of a dwelling unit. 3.
a. b. must be familiar with all relevant facts on which the party, on whose behalf the representative attends, intends to rely, and must have full authority to settle, or have immediate access to a person who has full authority to settle, on behalf of the party on whose behalf the representative attends. 11. A party or representative who attends the mediation session may be accompanied by counsel. 12.
2. Commencement Date a. Fee Simple Homes: The commencement date for this insurance coverage of a dwelling unit held in fee simple is as follows: i. for a dwelling unit constructed by a vendor/developer/general contractor on land owned by owner, the commencement date is the earliest of: 1. the date of actual occupancy of the dwelling unit; 2. the granting of an occupancy permit or similar right to occupy by the authority having jurisdiction; and 3.
The following homes are not included within this definition: a. floating homes; b. seasonal dwellings; c. manufactured homes; and d. hotels, dormitories, institutional buildings, care facilities 7. Expiry Date The dates referenced on the declaration page and Insuring Agreement section of this policy, after which coverage terminates. 8.
20. Secondary Suite A suite located in and forming part of a dwelling unit where the dwelling unit remains a single legal title. 21. Subrogation The lawful substitution of a third party in place of a party having a claim against another party. This means the insurer having the right to be substituted for a party it has compensated and sue any party whom the compensated party could have sued. 22.
3. Warranty Program – Response Process The Insurer or vendor/developer/general contractor shall, upon receipt of notice, promptly make reasonable attempts to contact the purchaser/homeowner to arrange for investigation of the claim. The Insurer or vendor/developer/general contractor shall make all reasonable efforts to avoid delays in responding to a claim, evaluating a claim and scheduling any repairs.
10. Implied/Expressed Warranties or Representations Implied or expressed warranties or representations made by the vendor/developer/general contractor to the purchaser/homeowner are not binding upon the Insurer, except as set out in legislation or regulation. 11.
The Process Long before you moved into your home at Fitzsimmons Walk, the construction process involving numerous craftsmen and hundreds of different materials was underway. We believe that the homeowner should be aware of some of the interesting processes that went into each home. Variations Products used during the construction process may change due to circumstances beyond the Developer’s control.
Important Information Congratulations on your new residence! This section of your Manual explains and refers to important information regarding your new home. Please take the time to read and understand the information collected herein. The “Emergency Procedures” Tab This section of the Manual outlines: who to contact in the event of an emergency; and procedures to follow in the event of an emergency.
gas at any time, please call the emergency line at 1-800-663-9911. This number should be recorded where it can be easily accessed in case of an emergency. TELEPHONE and INTERNET: Telus requires lead-time to book your phone and internet connections. The phone number for connection is 604 310-2255. CABLE SERVICE: Contact the local cable company of your choice. Please note Telus and Shaw’s numbers are 604 310-2255 and 604 629-8888 respectively.
Camera System One pinhole and three dome security cameras have been installed within the parkade. The cameras have been installed at the following locations: 1 pinhole camera at the visitor intercom panel 3 dome cameras in the parkade Owners can view security camera information on channel 116 analog, or 399 digital. A DVR will record all information on the security cameras. When the DVR is full (500 giga bites or approximately 3 weeks of information), it will record over the most dated information.
Heat Trace for L2/L3 Balconies (downhill units) & L3/L4 Balconies (uphill units) The above noted balconies include a heat trace system. For more information, please refer to the Home Components section of this Manual. Hot Tub Failure to follow the supplier’s start-up procedure will void your hot tub warranty. information, please refer to the Home Components section of this Manual.
Warranty Service Warranty Description The Developer has constructed your home with carefully selected materials and the effort of experienced craftsmen. Although this group works from detailed plans and specifications, no two homes are built exactly alike. Each home is unique; in fact, a home is one of the last hand-built products left in the world. Each home requires care administered by the homeowner from the very first day. Regular maintenance is essential to maintaining a quality home for a lifetime.
Deficiency and Warranty Repairs There will only be one initial orientation per suite. A subsequent purchaser will not have an opportunity to conduct a second walkthrough with the Developer. Further, all purchaser warranties will be linked to the initial sale closing date. As such, a subsequent purchaser will only benefit from the unexpired portions of the warranties. For example, a subsequent purchaser’s Year End Warranty will expire one year, less one day, after the initial sale closing date.
2. The Developer must receive written request for warranty service on or before the day the applicable warranty expires. If the homeowner does not deliver his/her written request to the Developer on or before the day the applicable warranty period expires, that warranty will be deemed expired. The Developer will begin inspecting nonemergency “Year End Corrective Period” warrantable items/“2nd Year End Corrective Period” warrantable requests after the applicable warranty period has expired. 3.
12. The Developer is not responsible for appliance repairs after the initial sale closing date. To facilitate an appliance repair, the owner must contact the appliance service company directly. Please refer to the “Contact Information” tab for the appliance service phone number(s). 13. The Developer will only repair some warrantable items once during the term of the warranty (please refer to the “Home Components” section of this Manual for details regarding warranty guidelines).
Appliances The Developer is not responsible for repairs to appliances after title is transferred. Fitzsimmons Walk’s appliances were supplied by Trail Appliances, ECM (Espresso Coffee Machines Company) and Jackson Grills. If your appliance requires warranty service, please refer to the Emergency Contacts section of this Manual. This section provides contact phone numbers for each of the above noted suppliers.
Emergency Procedures While emergency warranty situations are rare, when they occur, prompt response is essential. You may be able to mitigate or solve plumbing and electrical problems by referring to the troubleshooting tips in the “Home Components” section of this Manual (see table of contents for electrical and plumbing trouble shooting tips). For natural gas and poison control emergencies, please phone the numbers noted on the chart below.
Emergency Contacts Developer Property Manager Appliances: Service Contact Information During Business Hours Monday To Friday 8:30am To 4:30pm Contact: Customer Service & Quality Assurance Department #800 – 925 W. Georgia Street Vancouver, BC V6C 3L2 Tel: (604) 895-0428 Fax: (604) 683-7690 E-Mail:service@cressey.
Home Components All telephone and web numbers noted in this section were accurate and up to date at the time of printing. This Manual was printed in March of 2009. If the care/warranty information in this Manual contradicts the manufacturer/trade information, please defer to the latter. The Developer is not responsible for the accuracy or completeness of this Manual, and no legal commitment or obligation shall arise by reason of the Manual or its contents.
Remember to mail in any registration cards you receive. Being in the manufacturer's records system ensures that the company will contact you in the event of a product recall. Warranty registration may also be necessary to validate warranties. YOUR TRAIL APPLIANCES (all appliances except the coffee machine & bbq) Your Trail appliances are standard, complete with manufacturer’s warranties. These warranties are serviceable by Trail Appliances.
YOUR JACKSON GRILL APPLIANCE- BARBEQUE Please refer to your “Jackson Grills Outdoor Gas Barbeque Owner’s Manual” for warranty and care information. This manual was included in your Welcome Package. You may any also find warranty and service information on the manufacturer’s website, the link to which can be found at www.jacksongrills.com. If you are experiencing difficulty with your barbeque, please call either Fireplaces Unlimited @ 604-415-9330 or Jackson Grills @ 1-250-715-0820.
Please remember, your bathroom exhaust fan(s) has been wired to run 8 hours per day. This is a British Columbia Building Code (BCBC) requirement. Tampering with the fan timer operation (and not meeting the minimum requirements) will void your entire home warranty. Blinds Homeowner Use, Maintenance and Warranty Guidelines For product and warranty information, please refer to the “Crestwood Window Fashions Limited Warranty” letter that was included in your Welcome Package.
warp as a result of heat damage from either a stove, kettle or other heat/moisture generating appliance. Wood Grain As previously stated, readily noticeable variations in wood grain and colour are normal in all wood or wood veneer selections. Replacements are not made due to such variations.
Science has yet to develop a colour that will not fade with time. All carpets will slowly lose some colour due to natural and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window coverings.
Stains No carpet is stain-proof. Although your carpet manufacturer designates your carpet as stainresistant, some substances may still cause permanent staining. These include, but are not limited to, hair dyes, shoe polish, paints, and india ink. Some substances destroy or change the colour of carpets, including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or beverages with strongly coloured natural dyes (as found in some brands of mustard and herbal tea).
Keep the dryer lint trap clean; Do not interfere with the dryer booster fan. Where applicable, there may also be a booster fan disconnect switch (located beside/adjacent your dryer). If installed, do not turn it off. Failure to follow these instructions will void your entire home warranty; Develop the habit of running the hood fan when you are cooking; Run you bathroom fan(s) when taking a shower or bath. Continue running the fan(s) for approximately 1 hour following your shower or bath.
have ANY questions about the maintenance of your natural stone countertops, please contact J.J. Stones directly at 604-279-1983. Here are some additional tips. Where these tips contradict information found in the manufacturer’s literature, please defer to the latter. Cutting Board Use a cutting board to protect your counters when you cut or chop. Protect the counter from heat and from extremely hot pans. If you cannot put your hand on it, do not put it on the counter.
Repair of surface damage noted subsequent to the closing is one of your home maintenance responsibilities. Please refer to the “J.J. Stones Limited Warranty” for more warranty information. Also note: Separation From Wall Separation of countertops from walls, backsplash, and around sinks results from normal shrinkage of materials. The Developer will re-caulk reported areas one time during the Year End Corrective Period (see the “Warranty Services” tab).
Warping If a door warps slightly, keeping it closed as much as possible often returns it to normal. Weather Stripping Weather stripping (sealer around door opening) and exterior door thresholds (bottom plate of door) occasionally require adjustment or replacement. Initial Orientation and Warranty Guidelines During the initial orientation, we confirm that all doors are in acceptable condition and correctly adjusted. We will repair construction damage to doors noted on the initial orientation list.
Repairs With the exception of limited one-time repair service provided by the Developer (see below), care of drywall is your maintenance responsibility. Most drywall repairs can be easily made. This work is best done when you redecorate the room. Repair hairline cracks with a coat of paint. You can repair slightly larger cracks with drywall filling compound. To correct a nail pop, reset the nail with a hammer and punch. Cover it with drywall filler, which is available at paint and hardware stores.
to help you identify which breaker is connected to which major appliance, outlets, or other service. Should a failure occur in any part of your home, always check the breakers in the main panel box. Main Electric Breaker Panel An electrical breaker panel provides the main shutoff breaker for all the electricity in your home. The main electrical breaker panel is usually located in either the 2nd bedroom, the masterbedroom or the storage closet, behind the applicable room door.
Modifications If you wish to make any modifications, contact a qualified electrician. The strata corporation will have a complete list of contacts, or you may reference our sub-trades in contact information of this section. Having another electrician modify your electrical system during the warranty period may void that portion of your limited warranty. Outlets If an outlet is not working, check first to see if it is controlled by a wall switch or GFCI. Next, check the breaker.
bulbs or damage to sensitive electronic equipment such as TVs, alarm systems, and computers. Damage resulting from lightning strikes are excluded from limited warranty coverage. If a warrantable deficiency occurs within the warranty period, please contact either the Developer or your property manager during business hours. After hours, please contact your property manager.
Gas Shut-Offs Homeowner Use and Maintenance Guidelines Gas Barbeque Shutoff Valve All of the units are equipped with a gas outlet for the barbeque. You will find the gas shut off at the outlet. To turn the gas off, turn the yellow handle 90° perpendicular to the pipe. Alternatively, to turn the gas on, turn the yellow handle parallel to the pipe. We recommend you always turn the gas off once you have finished barbequing.
We have included the following additional care tips. Where these tips contradict information found in the manufacturer’s literature, please defer to the latter. Remove High Heel Shoes and Trim Pet’s Nails Hardwood floors may be damaged by the extreme force caused by lady’s high heel shoes (measured in pounds per square inch (psi)). For example, a car has a load of 28-30 psi, while a 125 pound woman with high heels has a load of 2000 psi!!.
experience that hardwood floors may be damaged during the move in process. As such, please instruct your movers to use extra caution to prevent damage. For more information concerning the product warranty, please review the “Kentwood Product Warranty, Care and Maintenance Guide” that was included in your Welcome Package. For information concerning the installation warranty, kindly review the “Arbutus Floors Incorporated Installation Warranty” – this was also included in your Welcome Package.
Where heat trace systems are installed, there is a pipe trace with a plug at one end. At the start of winter, before the first frost, please ensure the pipe trace is plugged in. Always ensure the balcony drains are free and clear of debris, so that water can flow freely. The pipe trace is under warranty for one year. For warranty assistance, please contact Alpine West Systems Electrical at 604-938-1661.
Lighting System and Control Unit – Lutron Grafik Eye 3000 Series Initial Orientation and Warranty Guidelines During the initial orientation, we will confirm that the Lutron Grafik Eye 3000 Series is functioning as intended. For product and warranty information, please refer to the “Lutron Grafik Eye 3000 Series Guide” that was included in your Welcome Package.
paint deficiency will only be repaired if you can see same from a standing distance of 5 feet and within a time frame of 2 seconds. If not, it is not a defect. The Developer will touch up paint as indicated on the initial orientation list. You are responsible for all subsequent touch-up, except painting we perform as part of another warranty repair. Please note that paint touch ups made during a warranty visit may: Be visible under certain lighting conditions; and Not match the surrounding area.
sanitary supplies, q-tips, dental floss, and children's toys. Improper garbage disposal use also causes many plumbing clogs. Always use plenty of cold water when running the disposal. Allow the water to run 10 to 15 seconds after shutting off the disposal. You can usually clear clogged traps with a plumber's helper (plunger). If you use chemical agents, follow directions carefully to avoid personal injury or damage to the fixtures.
Porcelain You can damage porcelain enamel by either scratching or hitting it. Do not stand in the bathtub wearing shoes unless you have placed a protective layer of newspaper/plastic over the bottom of the tub. If you splatter paint onto the porcelain enamel surfaces during redecorating, wipe it up immediately. If a spot dries before you notice it, use a recommended solvent. Running Toilet To stop running water, check the shut-off float in the tank.
Leak Involving One Sink, Tub, or Toilet Confirm shower door or tub enclosure was properly closed. Turn water supply off to that item. Use other facilities in your home and report problem on next business day. Back Up At One Toilet If only one toilet is affected, corrections can be carried out during normal business hours. Shut off the water supply to the toilet involved. Use a plunger to clear the blockage.
emergency that cannot wait until the next business day, please contact our plumbing trade. Refer to the “Contact Information” section of this Manual for the property manager’s/plumber’s phone number. If the warranty has expired, please contact the qualified plumber of your choice. Please refer to the “Emergency Procedures” section of this Manual for more information.
Skylight Motorized System Homeowner Use, Maintenance and Warranty Guidelines For product maintenance and warranty information, please refer to the “Sentry II Window or Light Skylight Motorized System Manual” that was included in your Welcome Package. Speaker Wire - Typical Townhouse speaker wire is typically located above the potlights, as per the red dots on the below noted drawings.
Grout Discolouration Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. Grout cleansers and whiteners are available at most hardware stores. Sealing Grout The grout in your suite is unsealed. Sealing grout is your decision and responsibility. Sealing your grout may keep your grout cleaner for a longer period of time. Please visit your local hardware store for grout sealant products and applicators. Separations Expect slight separations to occur in the grout between tiles.
Vacuum, Built in – upgrade Homeowner Use, Maintenance and Warranty Guidelines If you purchased the built in vacuum upgrade, please review the following manuals for warranty and care information: “Nilfisk Vacuum Manual”; and “First Choice Vacuums Warranty”. Ventilation Homeowner Use and Maintenance Guidelines Homes today are built more tightly than ever. This saves energy dollars, but creates a potential concern: humidity. Humidity is generated by people breathing, bathing, cooking and living in homes.
Warranty Guidelines The Developer’s warranty guidelines for active components, such as exhaust fans, are discussed under the appropriate headings (electrical systems, heating system, and so on). Please review these sections for more information regarding same. Damage caused by humidity is not covered by a home warranty.
Initial Orientation and Warranty Guidelines We will confirm that all windows are in acceptable condition during the initial orientation. We will also confirm that windows operate with reasonable ease, and that locks perform as designed. The Developer will repair or replace broken windows noted on the initial orientation list. The Developer will also make adjustments to windows and locks that do not function as intended during the initial orientation.
Contact Information Trades TRADE COMPANY NAME CONTACT PHONE Appliances Trail Appliances (supplied all appliances except the coffee machine and the barbeque) Fireplaces Unlimited 4001 Remi Place Burnaby, BC. V5A 4J8 Adam Kossack 604-777-3300 Gord Schlechtleitner 604-415-9330 or 1-250-7150820 Espresso Coffee Machines Co. st 3709 1 Ave Burnaby, B.C. V5C 3V6 Glass World 2146 Queen Street Abbotsford, BC V2T 6J4 Crestwood Window Fashions 115 – 11820 River Road Richmond, BC V6X 1Z7 Stellar Stone Inc.
TRADE COMPANY NAME CONTACT PHONE FAX Fireplaces Fireplaces Unlimited 4001 Remi Place Burnaby, BC V5A 4J8 Overhead Door Company 4263 Phillips Avenue Burnaby, BC V5A 2X4 Arbutus Floors Inc. th 14143 – 60 Avenue Surrey, BC V3X 2N2 J.W. Building Consultants Ltd.
TRADE COMPANY NAME CONTACT PHONE FAX Steel Stairs Wide Open Welding Ltd. 1920 Carpenter Road Pemberton, BC V0N 2L0 Kevin Friesen 604-894-5027 604-698-1965 604-894-5024 Telephone/ Intercom System Tile Smart-Tek Communications Inc 10 – 11720 Voyageur Way Richmond, BC V6X 3G9 National Tile (2005) Ltd. 260 S.W. Marine Drive Vancouver, BC V5X 2R5 First Choice Vacuums #180 – 8120 #2 Road Richmond, BC Poolside Spa Services Ltd. 1-1209 Alpha Lake Road Whistler, BC V0N 1B1 IJ Windows & Doors Ltd.
Finish Specifications To obtain specification information, please contact the Fitzsimmons Walk Customer Service Department. We would be delighted to assist you! Our customer service number is 604-895-0428; our e-mail address is service@cressey.com.
EMERGENCY &/OR YEAR END Service Request Form To be completed for EMERGENCY &/or year end purposes ONLY. To: Cressey Whistler Townhomes Limited Partnership and 629220 B.C. Ltd. (collectively Referred To As The “Developer”). Attention: Customer Service Department 800-925 West Georgia Street Vancouver, B.C. V6C 3L2 Fax: E-Mail: 604-683-7690 service@cressey.
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