User's Manual

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PlugLink HD AV Adapter User’s Guide
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Contact Information
For more information about the PlugLink HD AV Adapter or any of Asoka’s othe
r
leading-edge solutions, please contact us using any of the following methods:
z Voice calls: We welcome your calls Monday through Friday, from 9:00 am to 5:00 pm
Pacific Time at [phone]. Voice mail is available during non-business hours.
z Email: If you prefer, you can send information requests to our e-mail address:
[e-mail].
z Fax calls: You can also send your requests for information to our 24-hour fax number:
[phone].
z Web site: Our Web site contains valuable information about our products, solutions,
and services. We encourage you to visit us at
http://www.asokausa.com.
Getting Help
Asoka USA backs its products with unparalleled customer service and technical support for
our valued customers.
Customer Service
Customer service, the customer-satisfaction arm of Asoka USA, is available Monday through
Friday, from 9:00 am to 5:00 pm Pacific Time, by calling [phone] or emailing
[e-mail].
Technical Support
Please provide the following information about the problem:
Technical support is available Monday through Friday, from 6:00 am to 6:00 pm Pacific
Time, by calling [phone] or through email at
[e-mail].
z Product name, model number, part number (if applicable) and serial number
z System configuration, including a description of the devices connected to your PlugLink
HD AV Adapter
z The circumstances surrounding the error or failure
z A detailed description of the problem and what has been done to try to solve it