Aspire M3710 Aspire M5711 Aspire M7711 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire M3710/Aspire M5711/ Aspire M7711 service guide.
Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Main board Placement…………………………………………………….……..……………..6 Block Diagram…………………………………………………………..………………...………..8 Aspire M3710 Front Panel.........................……………….……………..…….………..…..……....9 Aspire M3710 Rear Panel………………………………………..…………………..…………………10 Aspire M5711 Front Panel.........................……………….……………..…….………..…..……....11 Aspire M5711 Rear Panel………………………………………..…………………..…………………12 Aspire M7711 Front Panel...............
Chapter 1 System Specifications Features Operating System Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor Socket Type: Intel® Socket T LGA 775 pin Processor Type: Intel Pentium Dual Core / Core 2 Duo / Core2 Quad (up to 95W CPUs FSB 1066/1333 MHz CPUs Chipset NV MCP7A-O (Aspire M3710) / MCP7A-D (Aspire M7711/M5711) PCB Form Factor: Micro ATX Dimension/Layer: 244mm x244mm Memory Memory Type: DDR2 800 Support single channel 64 bit mode with maximum memory size up to 8GB Support un-b
PCI Slot Quantity: 2 FDD Slot Quantity: 1 Design Criteria: Should support 1.44MB/3 mode 3.5” Devices SATA Slot Type: SATA slot Slot Quantity: 6 Storage Type support: HDD/CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/Blu-Ray ODD Audio Audio Type: HD audio codec Audio Channel: 7.1 channel Audio Controller /Codec: ALC888S HD codec 7.
PHY: Realtek 8211CL Gigabit Ethernet Phy. USB Controller Type: (NV MCP7A) Ports Quantity: 10 4 back panel ports On-board: 3 2*5 headers 4 ports for front daughter board 4 ports for rear I/O 2 ports for internal card reader. Connector Pin: standard Intel FPIO pin definition Data transfer rate support: USB 2.0/1.
Rear I/O Connector 1 PS/2 Keyboard port, 1 PS/2 Mouse port, 1 COM port 1 HDMI port (Aspire M3710 series only), 1 D-Sub port, (Aspire M3710 series only) 1 RJ45 LAN port, 1 IEEE 1394 port (6 pin) (Aspire sku only) 4 USB ports 7.
1 2*7 pin front panel IO header 1 Jumper for clear CMOS 1 on board buzzer Color management for on board connecter (pls provide proposal) 1 2*10 pin TPM module connector(Reserved) 1 2*4 pin internal speaker header(Reserved) 1 2pin Intrusion Alarm connector(Reserved) 1 2pin OBR header(Reserved) 1 Parallel port connector(Reserved) 2 2pin GPIO connector Power Supply Power Supply Mounting Features Chassis accepts ATX-style power supply Chasses accepts PS2, PS3 style power supply Features for internal mounting t
PFC version will not provide switch selector for 115/230V AC input but it should be universal for Europe and China Non-PFC version should provide switch selector for 115/230V AC input and universal for worldwide PS2 style 6
Main board Placement 7
Block Diagram 1 8
Block Diagram 2 8
Aspire M3710 Front Panel The computer’s front panel consists of the following: Label Description 1 USB ports 2 Optical drive 3 Card reader 4 FDD Cover 5 Speaker/Microphone jack 6 Power button 7 Power and HDD LED 8 Acer Logo 9
Aspire M3710 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 HDMI connector 11 Monitor connector 5 Com port 12 1394 connector 6 USB 2.
Aspire M5711 Front Panel Label Description 1 USB ports 2 Floppy disk drive Acer Logo 3 Optical drive 4 Card reader 5 Power button 6 LED module 7 Speaker/ Microphone jack 11
Aspire M5711 Rear Panel Label Description Label Description 1 Power card socket 8 System Fan 2 Voltage selector switch 9 1394 connector 3 PS/2 keyboard connector 10 LAN connector 4 USB connector 11 Lock Handle 5 Audio connector 6 Fan aperture 7 PS/2 mouse connector 12
Aspire M7711 Front Panel Label Description 1 Media Control Interface 2 Optical drive 3 Acer Logo 4 Power button 13
Aspire M7711 Rear Panel Label Description Label Description 1 Power card socket 6 PS/2 mouse connector 2 PS/2 keyboard connector 7 System Fan 3 USB 2.
Hardware Specifications and Configurations Processor Item Specification Type Intel Pentium Dual Core / Core 2 Duo / Core2 Quad (up to 95W CPUs FSB 1066/1333 MHz CPUs) Socket LGA 775 pin FSB 1066/1333 MHz CPUs Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version V6.0 BIOS ROM type SPI Flash BIOS ROM size 4Mb Support protocol SMBIOS (DMI) 2.
Main Board Major Chips Item Specification North Bridge NV MCP73PV/S & NV MCP73VE South Bridge NV MCP73PV/S & NV MCP73VE APG controller NV MCP73PV/S & NV MCP73VE Super I/O controller ITE 8718FX Audio controller Realtek HD audio codec ALC888S HD codec 7.1 (co-lay with ALC888) LAN controller Realtek 8211BL Gigabit Ethernet Phy.
Audio Interface Item Specification Audio controller NV MCP7A-O/ MCP7A-D Audio controller type ALC888S Audio channel codec 7.
Floppy disk drive Interface Item Specification Floppy disk drive controller ITE 8718F/JX Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.
Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~500 Hz: 1.
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Chapter 2 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad/flat. In this case, the system cannot retain configuration values in CMOS.
Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On. You may also restart the system by simultaneously pressing [Ctrl+ Alt+ Delete].
The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset Features This setup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Mana
Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required when asking for technical support).
Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: The following table describes the parameters found in this menu. Parameter Description Options System Date To set the date following Week: From [Sun.] to [Sat.]. determined the by BIOS and is display only weekday-month-date-year Day: from [1] to [31] (or the maximum format allowed in the month.
Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Description Quick Boot Allows BIOS to skip certain tests while booting. This will decrease the time needed to boot the system 1 st Boot Device The item allows you to see the sequence of boot device where BIOS attempts to load the disk operation system. 2 nd Boot Device Options [Enabled], [Disabled] Optical Disk Drive Specifies the boot device.
Advanced Chipset Setup The following table describes the parameters found in this menu.
Integrated Peripherals The following table describes the parameters found in this menu.
Parameter Description Options Onboard SATA Mode This item is only available when onboard SATA controller is enabled Native IDE/RAID/AHCI Onboard USB Controller Always enabled USB keyboard during POST no matter what option is set Disabled/Enabled Legacy USB Support This item is only available when onboard USB controller is enabled Disabled/Enabled Onboard Audio Controller Always enabled Audio POST no matter what option is set Disabled/Enabled Onboard LAN Controller Always enabled Audio POST n
Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: The following table describes the parameters found in this menu.
PC Health Status The following table describes the parameters found in this menu: Parameter Description Vcore Detect system’s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU/SYSTEM FAN Speed (RPM) Detect CPU/SYSTEM Fan Speed Status automatically CPU Smart FAN Control The item displays the system Smart Fan Function status. It is always enabled by system.
Frequency/Voltage Control The following table describes the parameters found in this menu: Parameter CPU Spread Spectrum Description Options Always auto detect Spread Spectrum Disabled/Enabled 32
BIOS Security Features The following table describes the parameters found in this menu: Parameter Change Supervisor Password Description This item is only available when supervisor password is installed, If clear supervisor password, user password should also be cleared.
Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. The following table describes the parameters found in this menu: Parameter Description Load Default Settings Select the field loads the factory defaults for BIOS and Chipset Features, which the system automatically detects. This option opens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility.
Save & Exit Setup Highlight this item and press to save the changes that you have made in the Setup Utility and exit the Setup Utility. The following table describes the parameters found in this menu: Parameter Description Options Save & Exit Setup Press to save the changes that have made in the Setup Utility and exit the Setup Utility. Press to save and Exit or to return to the main menu.
Exit Without Saving Highlight this item and press to discard any changes that you have made in the Setup Utility and exit the Setup Utility.
Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. 2.
Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Aspire M3710/5711/7711 Standard Disassembly Process Bezel Label Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU.
Aspire M1640 41
Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover. Remove CPU fan pipe Process: 1. Release the CPU pipe.
Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､TV､Modem Card，the following list is for your reference about the mutual location relation (Optional by SKU). VGA card TV card SLOT 1 Modem card SLOT 2 Notice: I. Remove card, don’t touch any electric parts on PCB.
Remove HDD Data Cables Process: 1. Remove master HDD from M/B SATA1. 2. Remove slave ODD data cable from M/B SATA3.
Remove ODD DATA cable Process: 1. Remove master ODD data cable from Master ODD. 2. Remove slave ODD data cable from master and Slave ODD (Optional by SKU) SATA4 Remove master ODD Slave ODD SATA2 Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data cable from slave HDD.
Remove Cables Process: 1. Remove front audio cable from M/B “JAUD2” 2. Remove SPDIF cable from M/B” JSPDIF02” 3. Remove front USB cable from USB2 and USB3. 4. Remove card reader USB cable from USB1. 5. Release cable clip (no modem and audio cable is longer). Cable clip JSPDIF02 JAUD2 1394cable USB3 USB2 USB1 Notice: I. Front panel USB cable must be always connect to M/B USB2 and USB3 port whether has card reader.
Remove HDD Process: 1. Remove Master HDD from the first HDD location. 2. Remove Slave HDD from the second HDD location.
Remove ODD power cable Process: 1. Remove ODD power cable from master ODD (for SATA ODD). 2. Remove ODD power cable from slave ODD (for SATA ODD). Master ODD SATA power cable Remove card reader Process: 1. Remove card reader from chassis.
Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot. Remove from FDD Remove from M/B “FDD1” slot 3.
Remove ODD Process: 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location.
Remove Cables Process: 1. Remove M/B power cable from M/B “ATX1”. 2. Remove 12 V power cable from M/B” JPW1” M/B IED1 ODD connector M/B power cable 12 V Power cable 3. Remove panel power cable from” F-PANEL1”. 4. Remove System Fan cable from M/B”SYS-F2”.
Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws.
Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis.
Remove CPU cooler Process: 1. Remove cooler power cable from M/B “CPU-F2”. 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (As Picture). 3. Remove Cooler from the Retention module. Remove memory Process: 1. Remove the first Memory from DIMM0 2. Remove the second Memory from DIMM1(Optional by SKU).
Remove CPU Process: 1. Remove CPU according following the pictures. Lock the Handle Remove I/O shielding Process: 1. Remove I/O Shielding.
Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List 56
Chapter 5 57
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ATX_POWER: ATX 24-pin Power Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Pin Signal Name Pin Signal Name 1 +3.3 13 +3.3V 2 +3.3 14 -12V 3 COM 15 COM 4 +5V 16 PS_ON 5 COM 17 COM 6 +5V 18 COM 7 COM 19 COM 8 PWR OK 20 -5V 9 5VSB 21 +5V 10 +12V 22 +5V 11 +12V 23 +5V 12 +3.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire M3710/5711/7711. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted in the printed Service Guide.
Exploded Diagram NO DESCRIPTION NO DESCRIPTION 1 AM320_MAIN_BEZEL 10 POWER SUPPLY 2 AM320_USB 11 FAN 3 AM320_USB_PANEL 12 PCI-BRACKET 4 FDD_LOCK_SLIDE 13 LEFT SIDE DOOR 5 CD_ROM LOCK SLIDE 14 HOTHER BOARD 6 CHASSIS 15 HDD 7 USB_PCB_ASN 16 3.
NO DESCRIPTION NO DESCRIPTION 1 AM520-MAIN-BEZEL 11 FAN 2 3-25-COVER 12 PCI-BRACKET 3 5-25-COVER 13 LEFT SIDE DOOR 4 AM520-USB 14 NOTHERBOARD 5 AM520-USB-PENEL 15 HDD 6 CHASSIS 16 3.
NO DESCRIPTION NO DESCRIPTION 1 TOP PLASTIC 14 FIO-RACK 2 1-TOP-PLATE 15 FRONT-AXES 3 SCREW 16 STANDOFF-A 4 CARD READ ASSY 17 BASE BEZEL FOR ACER 5 MCI ASSY 18 RUBBER-FOOT(FRONT) 6 GEAR-BKT 19 SCREW 7 POWER SWITCHWITH CABLE 20 RUBBER-FOOT(BACK) 8 GEAR(PG-08A-45W) 21 GLIP CLAMP CHF-B-3M 9 BACKUP SWITCH WITH CABLE 22 PLT,BK,I/O,EVT 10 MCR BOTTOM 23 2-PCI-SHIELD 11 DOOR-LOCK(DL-400) 24 1-BACK 12 FIO(2AUDIO+2USB+1394) 24 CPU CLAMP FW-IDL-NOW 13 SCREW(FOR FIO-
