User's Manual

49
ASSA ABLOY Hospitality
66 3081 004-23
7.2 Pinging a door
While the spreadsheet described in section 7.1 is convenient in showing the
communication status of the online devices, it does not show that the locks
themselves are communicating with the server. To do that it is necessary to 'ping'
every online door from SysMon. A ping is a simple 'are you there' message sent from
the server to the lock and back. The ping shows that the lock, the server, and all the
devices in between are operating correctly.
To ping a door in SysMon:
1. Open the Online Rooms window at View/Online Rooms.
2. Mark the door you want to ping and click the Ping Door button on the right.
You will see the status for the door change to offline.
Figure 51
3. At the same time, you should watch the Online Command Log (found at
View/Online Commands) so you can see the Ping command go out.
Figure 52
The status in the Online Command Log will always say 'No answer was received
within the time limit' when the ping first goes out. If the ping is successful a response
of OK will be sent back. If the ping fails you will not receive any other notification.
You should allow up to 25 seconds for a ping to respond before labeling it a failure.
Figure 53: The screenshot shows an example of a status report; see section 7.1 for
more information.