Troubleshooting Guide

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ASUSTek Computer Inc.,

ARMOURY CRATE (Mobile) Connection Troubleshooting Guide

V1.0.0

Overview

Armoury Crate uses Wi-Fi and Bluetooth/BLE for connection between laptop and mobile device. But

on some specific situations, system may occur Wi-Fi firewall compatibility issue that failed to

connect with mobile device Therefore, some users may meet the connection problem and then

your mobile device shows “Mobile barcode cannot be read. ...” while trying to connect, this

document can help you troubleshoot this connection problem.

Failure symptom (Connect via QR Code)

Laptop (a) Mobile device (b)

1. Laptop (a):

When user clicks connection button to establish Wi-Fi broadcast, it

should show QR Code that means this laptop is ready to be

connected.

2. Mobile device (b):

Connecting to the laptop via mobile device but the app shows

“Mobile barcode cannot be read. ...”

Summary of content (7 pages)

PAGE 1
ARMOURY CRATE (Mobile) Connection Troubleshooting Guide V1.0.0 Overview Armoury Crate uses Wi-Fi and Bluetooth/BLE for connection between laptop and mobile device. But on some specific situations, system may occur Wi-Fi firewall compatibility issue that failed to connect with mobile device Therefore, some users may meet the connection problem and then your mobile device shows “Mobile barcode cannot be read. ...” while trying to connect, this document can help you troubleshoot this connection problem.
PAGE 2
Failure symptom (Connect via ROG ID) Laptop User Center (c) Mobile User Center (d) When laptop and mobile device are in the same Wi-Fi environment. “Connect via ROG ID” can help user automatically establish connection between laptop and mobile device when login with same account. 1. Laptop User Center (c): Armoury Crate User Center login page. 2. Mobile User Center (d): iOS/Android Armoury Crate login page. ASUSTek Computer Inc.
PAGE 3
Mobile device connection fail (e) ASUSTek Computer Inc., 3. Mobile device connection fail (e): User may encounter connection fail even laptop and mobile device are logged in with same account.
PAGE 4
Procedures of workaround To reduce the complex Wi-Fi environment causing mobile connection fail, we recommend to use laptop’s mobile hotspot for mobile device to be connected. Follow the below steps to use laptop’s mobile hotspot for connection. 1. Make sure Wi-Fi is turned on and laptop is connected to Wi-Fi. 2. Click “Start” -> “Settings” to launch Windows Settings page. ASUSTek Computer Inc.
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3. Click “Network & Internet” to the next settings page. 4. Click “Mobile hotspot”. ASUSTek Computer Inc.
PAGE 6
5. In Mobile hotspot page, turn on “Mobile hotspot”. 6. Mobile device is connected to Laptop’s “Mobile hotspot”. ASUSTek Computer Inc.
PAGE 7
. Launch Armoury Crate by ROG key or shortcut in “All apps” from your laptop, and also prepare your mobile device for the connection. Laptop (f) Mobile device (g) 1. Laptop (f): Clicking the mobile page’s connection button to establish Wi-Fi broadcast, and the QR Code means this laptop is ready to be connected. 2. Mobile device (g): Connecting to the laptop via mobile device and this time should connect to the laptop. ASUSTek Computer Inc.