User's Manual

104
Wired Internet is not accessible.
• CheckifyourroutercanconnecttoyourISP’sWANIPaddress.
To do this, launch the web GUI and go to General> Network
Map, and check the Internet Status.
• IfyourroutercannotconnecttoyourISP’sWANIPaddress,
try restarting your network as described in the section
Restart your network in following sequence under Basic
Troubleshooting.
• ThedevicehasbeenblockedviatheParentalControl
function. Go to General > Parental Control and see if the
device is in the list. If the device is listed under Client Name,
remove the device using the Delete button or adjust the Time
Management Settings.
• IfthereisstillnoInternetaccess,trytorebootyourcomputer
and verify the network’s IP address and gateway address.
• CheckthestatusindicatorsontheADSLmodemandthe
wireless router. If the WAN LED on the wireless router is not
ON, check if all cables are plugged properly.
Mobile broadband Internet is not accessible.
• InsertaSIMthatwithdataplansubscriptionintotheUSIM
card slot. The 3G/4G Mobile Broadband LED lights up,
indicating that the SIM card is properly installed.
• TheAPNsettingsarenotappliedautomatically.Obtainthe
APN service settings from your ISP, then follow the steps
below tho manually configure the APN settings.
 • GotoAdvanced Settings > WAN > Internet Connection
tab.
 • IntheWAN Type field, select Mobile broadband.
• IfAPNisconguredcorrectandInternetconnectionstill
failed, ensure that:
 • ThefrequencybandiscompatiblewithyourISP.