User Guide A4321 / A6421 Series
E13087 Revised Edition V2 June 2017 COPYRIGHT INFORMATION No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK COMPUTER INC. (“ASUS”).
Contents About this manual......................................................................................................6 Conventions used in this manual.........................................................................7 Typography........................................................................................................................ 7 Icons.....................................................................................................................................
Chapter 3: Working with Windows® 10 Starting for the first time..........................................................................................31 Start menu....................................................................................................................32 Launching the Start menu........................................................................................... 33 Opening programs from the Start menu................................................................
Appendices Notices............................................................................................................................63 Federal Communication Commission Interference Statement...................... 63 RF exposure warning...................................................................................................... 64 Canadian Department of Communications Statement..................................... 65 IC Radiation Exposure Statement for Canada...............................
About this manual This manual provides information about the hardware and software features of your ASUS All-in-One PC, organized through the following chapters: Chapter 1: Hardware Setup This chapter details the hardware components of your ASUS Allin-One PC. Chapter 2: Using your ASUS All-in-One PC This chapter provides you with information on using your ASUS All-in-One PC. Chapter 3: Working with Windows® 10 This chapter provides an overview of using Windows® 10 in your ASUS All-in-One PC.
Conventions used in this manual To highlight key information in this manual, some texts are presented as follows: IMPORTANT! This message contains vital information that must be followed to complete a task. NOTE: This message contains additional information and tips that can help complete tasks. WARNING! This message contains important information that must be followed to keep you safe while performing tasks and prevent damage to your device’s data and components.
Icons The icons below indicate the devices you can use for completing a series of tasks or procedures on your ASUS All-in-One PC. = (optional) Use the touch screen panel. = (optional) Use the wireless mouse. = (optional) Use the wireless keyboard. All illustrations and screenshots in this manual are for reference only. Actual product specifications and software screen images may vary with territories. Visit the ASUS website at www.asus.com for the latest information.
Safety information Your ASUS All-in-One PC is designed and tested to meet the latest standards of safety for information technology equipment. However, to ensure your safety, it is important that you read the following safety instructions. Setting up your system • Read and follow all instructions in the documentation before you operate your system. • Do not use this product near water or a heated source such as a radiator. • Set up the system on a stable surface.
• The touch screen requires periodic cleaning to perform at optimal touch sensitivity. Keep the screen clean from foreign objects or excessive dust accumulation. To clean the screen: - Turn off the system and disconnect the power cord from the wall. - Spray a small amount of household glass cleaner on the supplied cleaning cloth and gently wipe the surface of the screen. - Do not spray the cleaner directly on the screen. • Do not use an abrasive cleaner or a coarse cloth when cleaning the screen.
Sound Pressure Warning Excessive sound pressure from earphones or headphones can cause hearing loss or permanent damage to hearing. Increasing the volume and equalizer beyond default levels increases the output voltage and sound pressure produced by the earphones or headphones. DC Fan Warning Please note that the DC fan is a moving part and can cause harm when used improperly. Keep away from the fan when using the product.
Package contents ASUS All-in-One PC AC adapter Power cord Warranty card Keyboard (optional) Mouse (optional) KBM USB receiver dongle (optional) NOTE: 12 • If any of the items is damaged or missing, contact your retailer. • The keyboard, mouse, and power supply illustrations are for reference only. Actual product specifications may vary with territories.
Chapter 1: Hardware Setup Getting to know your ASUS All-inOne PC Front view ASUS All-in-One PC 13
Microphone This built-in microphone can be used for video conferencing, voice narration, audio recording, and multimedia applications. NOTE: The function of the left microphone is available on selected models. Camera The built-in camera allows you to take pictures or record videos using your ASUS All-in-One PC. Webcam LED Indicates that the built-in webcam is enabled. LCD display panel The LCD display panel provides excellent viewing features for photos, videos, and other multimedia files.
Power button Press this button to turn on your ASUS All-in-One PC. Drive activity indicator This indicator lights up when your ASUS All-in-One PC is accessing the internal storage drives.
Side views Refer to the following diagrams to identify the components on both sides of the system. Left side view Right side view Memory card reader This ASUS All-in-One PC has a built-in memory card reader slot that supports MMC, SD, SDHC, SDXC, MS and MS PRO cards. USB 3.1 Gen1 port This USB 3.1 Gen1 (Universal Serial Bus) port provides a transfer rate of up to 5 Gbit/s and is backward compatible to USB 2.0. Headphone jack This port allows you to connect amplified speakers or headphones.
Microphone jack The microphone jack is designed to connect to a microphone used for video conferencing, voice narrations, or simple audio recordings. Optical Drive (optional) This support compact discs (CD), digital video discs (DVD), and/or Blu-ray discs (BD), and recordable (R) or rewritable (RW) discs. Consult product specifications for details on included optical drive.
Rear view Refer to the following diagram to identify the components on this side of the system. Power input The bundled power adapter converts AC power to DC power for use with this jack. Power supplied through this jack supplies power to the ASUS All-in-One PC. To prevent damage to the ASUS All-in-One PC, always use the bundled power adapter. WARNING! The power adapter may become warm or hot when in use. Do not cover the adapter and keep it away from your body.
LAN port The eight-pin RJ-45 LAN port supports a standard Ethernet cable for connection to a local network Serial port (COM port) The 9-pin serial (COM) connector allows you to connect devices that have serial ports such as mouse, modem, or printers. VGA port This port allows you to connect your ASUS All-in-One PC to an external display. HDMI output port This port allows you to connect your ASUS All-in-One PC to another HDMI-compatible device for file sharing or extending your display monitor. USB 3.
Air vents The air vents allow cool air to enter and warm air to exit the ASUS All-in-One PC. WARNING! Ensure that paper, books, clothing, cables, or other objects do not block any of the air vents or else overheating may occur. Cable holder Use this cable holder to organize your cables behind the All-in-One PC. Kensington® security slot The Kensington® security slot allows you to secure your ASUS All-in-One PC using Kensington® compatible security products.
Chapter 2: Using your ASUS Allin-One PC Placing on the desktop Place your ASUS All-in-One PC on a flat surface such as a table or desk, and pull the stand open until it snaps in place. Then, tilt the display panel to an angle of between -5 and 30 degrees from an upright position.
Setting up your ASUS All-in-One PC Connecting the wired keyboard and mouse Connect the keyboard and mouse to the USB ports on the rear panel. You may also connect the keyboard and mouse to the USB port on the side panel if the keyboard and mouse cable is not long enough.
Connecting the wireless keyboard and mouse (optional) 1. Install batteries into the wireless keyboard and mouse. 2. Connect the wireless dongle for keyboard and mouse to the USB port. 3. You can begin using the wireless keyboard and mouse.
Powering on the system A. Connect the AC power cord to the AC/DC adapter. B. Connect the DC power connector into your ASUS All-in-One PC’s power (DC) input. C. Plug the AC power adapter into a 100V~240V power source. D. Press the power button.
NOTE: • The input voltage of the adapter is 100 V – 240 V. • It is recommended that the power socket is in close proximity to the ASUS All-in-One PC. • The keyboard, mouse, and power supply illustrations are for reference only. Actual product specifications may vary with territories. • ASUS All-in-One PC does not support wake on WLAN. • For details on turning off your ASUS All-in-One PC, refer to the Section Turning your ASUS All-in-One PC off in Working with Windows® 10.
Using the touch screen The LCD screen panel of your All-in-One PC provides excellent viewing features for photos, videos, and other multimedia files on your PC. On selected models, ten-point touch is supported. With the ten-point touch features, you can operate your ASUS All-in-One PC using gestures. NOTE: The illustration above is for reference only. The appearance of your ASUS All-in-One PC may vary depending on the model.
Gestures for the touch screen panel Gestures allow you to launch programs and access the settings of your ASUS All-in-One PC. Refer to the following illustrations when using hand gestures on your touch screen panel. NOTE: The following screenshots are for reference only. The touch screen panel’s appearance may vary depending on model. Using touch screen panel gestures on Windows® 10 The gestures allow you to launch programs and access the settings of your ASUS All-in-One PC.
Tap/Double-tap Press and hold • Tap an app to select it. • Double-tap an app to launch it. Press and hold to open the right-click menu. Zoom in Zoom out Spread apart your two fingers on the touch screen panel. Bring together your two fingers on the touch screen panel.
Finger slide Drag Slide your finger to scroll up and down and slide your finger to pan the screen left or right. • Drag to create a selection box around multiple items. • Drag and drop an item to move it to a new location.
ASUS All-in-One PC
Chapter 3: Working with Windows® 10 Starting for the first time When you start your ASUS All-in-One PC for the first time, a series of screens appear to guide you in configuring your Windows® 10 operating system. To start your ASUS All-in-One PC for the first time: 1. Press the power button on your ASUS All-in-One PC. Wait for a few minutes until the setup screen appears. 2. From the setup screen, pick your region and a language to use on your ASUS All-in-One PC. 3. Carefully read the License Terms.
Start menu The Start menu is the main gateway to your ASUS All-in-One PC’s programs, Windows® apps, folders, and settings.
Launching the Start menu Tap the Start button in the lower-left corner of your desktop. Position your mouse pointer over the Start button in the lower-left corner of your desktop then click it. Press the Windows logo key on your keyboard. Opening programs from the Start menu One of the most common uses of the Start menu is opening programs installed on your ASUS All-in-One PC. Tap the program to launch it. Position your mouse pointer over the program then click to launch it.
Windows® apps These are apps pinned on the right pane of the Start menu and displayed in tiled-format for easy access. NOTE: Some Windows® apps require signing in to your Microsoft account before they are fully launched.
Working with Windows® apps Use your ASUS All-in-One PC’s touch screen, mouse, or keyboard to launch, customize, and close apps. Launching Windows® apps from the Start menu Tap the app to launch it. Position your mouse pointer over the app then click to launch it. Use the arrow keys to browse through the apps. Press to launch an app.
Resizing apps Press and hold the app, then tap and select an app tile size. Position your mouse pointer over the app and rightclick it, then click Resize and select an app tile size. Use the arrow keys to navigate to the app. Press , then select Resize and select an app tile size. Unpinning apps Press and hold the app, then tap the icon. Position your mouse pointer over the app and rightclick it, then click Unpin from Start. Use the arrow keys to navigate to the app.
Pinning apps to the taskbar Press and hold the app, then tap Pin to taskbar. Position your mouse pointer over the app and rightclick it, then click Pin to taskbar. Use the arrow keys to navigate to the app. Press , then select Pin to taskbar. Pinning more apps to the Start menu From All apps, press and hold the app you want to add to the Start menu, then tap Pin to Start.
Task view Quickly switch between opened apps and programs using the task view feature, you can also use task view to switch between desktops. Launching task view Tap the icon on the taskbar or swipe form the left edge of the screen. Position your mouse pointer over the icon on the taskbar and click it. Press 38 on your keyboard.
Snap feature The Snap feature displays apps side-by-side, allowing you to work or switch between apps. Snap hotspots You can drag and drop apps to these hotspots to snap them into place.
Using Snap or 1. Launch the app you wish to snap. 2. Drag the title bar of your app and drop the app to the edge of the screen to snap. 3. Launch another app and repeat the above steps to snap another app. 1. Launch the app you wish to snap. 2. Press and hold the key, then use the arrow keys to snap the app. 3. 40 Launch another app and repeat the above steps to snap another app.
Action Center Action Center consolidates notifications from apps and presents a single place where you can interact with them. It also has a really useful Quick Actions section at the bottom. Launching Action Center Click the icon on the taskbar or swipe from the right edge of the screen. Position your mouse pointer over the icon on the taskbar and click it. Press ASUS All-in-One PC on your keyboard.
Other keyboard shortcuts Using the keyboard, you can also use the following shortcuts to help you launch applications and navigate Windows® 10. \ Launches Start menu Launches Action Center Launches the desktop Launches the File Explorer Opens the Share panel Launches Settings Launches Connect panel Activates the Lock screen Minimizes all currently active windows 42 ASUS All-in-One PC
Launches Search Launches Project panel Opens the Run window Opens Ease of Access Center Opens the context menu of the Start button Launches the magnifier icon and zooms in your screen Zooms out your screen Opens Narrator Settings NOTE: Ensure to install Microsoft Outlook to use the function key + on the wired keyboard.
Connecting to wireless networks Wi-Fi Access emails, surf the Internet, and share applications via social networking sites using your ASUS All-in-One PC’s Wi-Fi connection. Connecting Wi-Fi Connect your ASUS All-in-One PC to a Wi-Fi network by using the following steps: or 1. Select the icon from the taskbar. 2. Select the icon to enable Wi-Fi. 3. Select an access point from the list of available Wi-Fi connections. 4. Select Connect to start the network connection.
Bluetooth Use Bluetooth to facilitate wireless data transfers with other Bluetoothenabled devices. Pairing with other Bluetooth-enabled devices You need to pair your ASUS All-in-One PC with other Bluetooth-enabled devices to enable data transfers. Connect your devices by using the following steps: or 1. Launch Settings from the Start menu. 2. Select Devices, then select Bluetooth to search for Bluetooth-enabled devices. 3. Select a device from the list.
Connecting to wired networks You can also connect to wired networks, such as local area networks and broadband Internet connection, using your ASUS All-in-One PC’s LAN port. NOTE: Contact your Internet Service Provider (ISP) for details or your network administrator for assistance in setting up your Internet connection. To configure your settings, refer to the following procedures.
7. Return to the Network and Sharing Center window then select Set up a new connection or network. 8. Select Connect to the Internet then select Next. 9. Select Broadband (PPPoE). 10. Type your User name, Password, and Connection name then select Connect. 11. Select Close to finish the configuration. 12. Select on the taskbar then select the connection you just created. 13. Type your user name and password then select Connect to start connecting to the Internet.
Turning your ASUS All-in-One PC off You can turn off your ASUS All-in-One PC by doing either of the following procedures: or • Launch the Start menu, then select Shut down to do a normal shutdown. • From the log-in screen, select • Press > > Shut down. to launch Shut Down Windows. Select Shut Down from the dropdown list then select OK. • 48 If your ASUS All-in-One PC is unresponsive, press and hold the power button for at least four (4) seconds until your ASUS All-in-One PC turns off.
Putting your ASUS All-in-One PC to sleep To put your ASUS All-in-One PC to Sleep mode: or • Launch the Start menu, then select > Sleep to put your ASUS All-in-One PC to sleep. • From the log-in screen, select Press > Sleep. to launch Shut Down Windows. Select Sleep from the drop-down list then select OK. NOTE: You can also put your ASUS All-in-One PC to Sleep mode by pressing the power button once.
ASUS All-in-One PC
Chapter 4: Recovering your system Entering the BIOS Setup BIOS (Basic Input and Output System) stores system hardware settings that are needed for system startup in the ASUS All-in-One PC. In normal circumstances, the default BIOS settings apply to most conditions to ensure optimal performance. Do not change the default BIOS settings except in the following circumstances: • An error message appears on the screen during the system bootup and requests you to run the BIOS Setup.
Recovering your system Using recovery options on your ASUS All-in-One PC allows you to restore the system to its original state or simply refresh its settings to help improve performance. IMPORTANT! • Backup all your data files before doing any recovery option on your ASUS All-in-One PC. • Note down important customized settings such as network settings, user names, and passwords to avoid data loss. • Ensure that your ASUS All-in-One PC is plugged in to a power source before resetting your system.
• Go back to an earlier build - This option allows you to go back to an earlier build. Use this option if this build is not working for you. • Advanced startup - Using this option allows you to perform other advanced recovery options on your ASUS All-in-One PC such as: - Using a USB drive, network connection or Windows recovery DVD to startup your ASUS All-in-One PC.
2. 54 Under the Update and security option, select Recovery then select the recovery option you would like to perform.
Chapter 5: Repairing or Modifying your ASUS All-in-One PC Installing a RAM module Repair or modify the RAM (Random Access Memory) module on your ASUS All-in-One PC. WARNING! Before removing the back cover, all the connected peripherals, any telephone or telecommunication lines and power connector (such as external power supply, battery pack, etc.) should be disconnected. IMPORTANT! • Only ASUS-authorized technicians should remove and install the RAM module inside your All-in-One PC.
To install a RAM module: 1. Move the manual back cover lock to an unlocked position to remove the back cover. 2. Pull out and completely remove the back cover from your ASUS All-in-One PC.
3. Using both hands, align and insert the RAM module into the RAM module slot (A) then push it down until it clicks in place (B). NOTE: • The RAM module fits in one orientation only. If it does not fit, try reversing it. • Ensure that the RAM module is seated securely in place. The side notches of the RAM module should be firmly fixed in place.
4. 58 Replace the back cover of your ASUS All-in-One PC.
Removing and replacing the Hard Disk Drive (HDD) IMPORTANT! Only ASUS-authorized technicians should remove and replace the HDD inside your All-in-One PC. Please refer to the terms and conditions in the warranty card. 1. Remove the back cover from your All-in-One PC. NOTE: For details, refer to step 1~2 in the section Installing a RAM module. 2. Unlock the latch. 3. Move the HDD tray to the left (A), hold the black pulltab, and then pull the HDD tray out of the HDD bay (B).
4. Remove the screws on the HDD tray (A) and move out the HDD (B). 5. With the connectors facing outward, install the new HDD into the tray. 6. Align the HDD with the screws holes on the tray, and then secure with the screws you removed earlier.
7. Hold the pulltab, put the HDD tray back into the HDD bay. 8. Replace the back cover of your ASUS All-in-One PC.
ASUS All-in-One PC
Appendices Notices Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device is restricted to indoor use when operated in the 5.15 to 5.
Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This class B digital apparatus complies with Canadian ICES-003. IC Radiation Exposure Statement for Canada This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
Radio Frequency (RF) Exposure Information The radiated output power of the wireless device is below the Industry Canada (IC) radio frequency exposure limits. The wireless device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has also been evaluated and shown compliant with the IC RF Exposure limits under mobile exposure conditions (antennas are greater then 20cm from a person’s body).
Wireless Operation Channel for Different Domains N. America 2.412-2.462 GHz Ch01 through CH11 Japan 2.412-2.484 GHz Ch01 through Ch14 Europe ETSI 2.412-2.472 GHz Ch01 through Ch13 IC To prevent radio interference to the licensed service (i.e. co-channel Mobile Satellite systems) this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transit antenna) that is installed outdoors is subject to licensing.
NO DISASSEMBLY The warranty does not apply to the products that have been disassembled by users Lithium-Ion Battery Warning CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. No Exposure to Liquids DO NOT expose to or use near liquids, rain, or moisture. This product is not waterproof or oil-proof.
REACH Complying with the REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) regulatory framework, we publish the chemical substances in our products at ASUS REACH website at http:// csr.asus.com/english/REACH.htm. Global Environmental Regulation Compliance and Declaration ASUS follows the green design concept to design and manufacture our products, and makes sure that each stage of the product life cycle of ASUS product is in line with global environmental regulations.
Coating Notice IMPORTANT! To provide electrical insulation and maintain electrical safety, a coating is applied to insulate the device except on the areas where the I/O ports are located. Rechargeable Battery Recycling Service in North America For US and Canada customers, you can call 1-800-8228837 (toll-free) for recycling information of your ASUS products’ rechargeable batteries. Prevention of Hearing Loss To prevent possible hearing damage, do not listen at high volume levels for long periods.
ENERGY STAR complied product ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices. All ASUS products with the ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. The monitor and computer are automatically set to sleep after 10 and 30 minutes of user inactivity.
TCO Certification (for A6421 only) Congratulations! This product is TCO Certified – for Sustainable IT TCO Certified is an international third party sustainability certification for IT products. TCO Certified ensures that the manufacture, use and recycling of IT products reflect environmental, social and economic responsibility. Every TCO Certified product model is verified by an accredited independent test laboratory.
ASUS All-in-One PC 73
Manufacturer ASUSTeK COMPUTER INC. Address, City 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN Telephone Number +886-2-2894-3447 Authorized Representative in Europe ASUS COMPUTER GmbH Address, City HARKORT STR.
