User Manual

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2. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user manual.
• Please check the manual and the ASUS support website for troubleshooting solutions, before contacting the
customer service.
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that you have the Product in front of You and that it is turned
on, if feasible. Please also be ready to provide the Product’s serial number, the model name and proof of
purchase.
• You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions, which may
include the following:
- Restoring the Product’s operating system, factory-installed drivers, and applications to the factory default
settings.
- Installing updates/upgrades of the rmware or service packs.
- Running diagnostic tools and programs on the Product.
- Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when
available).
- Performing other reasonable activities requested by ASUS which will assist in identifying or resolving the
problems.
- Describe the problem clearly and completely on the RMA request form.
• Enclose a copy of this completed warranty card and a copy of your sales invoice/receipt detailing the purchase
of Your Product. (Please note: ASUS reserves the right to request the original documents.) If you do not
provide the requested documents for warranty validation, then the manufacture date of the Product as recorded
by ASUS will be deemed to be the start of the Warranty Period.
3. Warranty Service
If the problem is not solved remotely, You will have to return the Product to an ASUS Repair Center (this process
is called “RMA”). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking
purposes. This service only applies to the certain countries which can be inquired by ASUS Customer Service via
ASUS Global Hotline.