User’s Manual

4. I can set the lock direction when setting up for the

rst time, but the door would not lock. (motor turns

slowly, lockbolt stuck, thumbturn lever jammed)

Problem: The batteries are low.

Resolution: Replace the batteries.

5. I can lock the door using a key, but I cannot unlock

the door when I enter my password.

(long beep)

Problem: The deadbolt is skew, or the lockbolt is misaligned

with the strike plate.

Resolution: Unlock the door with your keys, then adjust the

deadbolt and strike plate position so that the

locking bolt can smoothly pass through the opening

in the strike plate.

6. When the door is closed, pressing

1 2 3

4 5 6

locks the door,

the motor turns for a while but a long beep goes o.

When the door is open, pressing

1 2 3

4 5 6

locks the door,

and no beep goes o.

Problem: The hole for the locking bolt is not deep enough, or

the lockbolt is misaligned with the strike plate.

Resolution: Drill the hole in the strike plate deep enough for the

locking bolt (at least 2.5 mm), or adjust the strike

plate position.

E12914_DL101_UM_V3.indd 35 5/24/2017 18:00:13