User’s Manual

42 Chapter 5: Troubleshooting
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ENGLISH
System
Problem Possible Cause Action
System speed is
too slow
Too many programs are
running.
Close some of the programs.
Computer virus attack
• Use an anti-virus software to scan for
viruses and repair your computer.
• Reinstall the operating system.
The system often
hangs or freezes.
Hard disk drive failure
• Send the damaged hard disk drive to
ASUS Service Center for servicing.
• Replace with a new hard disk drive.
Memory module problems
• Replace with compatible memory
modules.
• Remove the extra memory modules
that you have installed, then try again.
• Contact the ASUS Service Center for
assistance.
There is not enough
air ventilation for your
computer.
Move your computer to an area with
better air ow.
Incompatible softwares are
installed.
Reinstall the OS and reinstall
compatible softwares.