User Guide ZenWiFi XD5 AX3000 Dual Band WiFi Router
E22781 First Edition October 2023 Copyright © 2023 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Table of contents 1 Getting to know your wireless router 2 Getting started 1.1 1.2 1.3 1.4 1.5 2.1 Welcome!............................................................................................6 Package contents............................................................................6 Your wireless router........................................................................7 Positioning your wireless router................................................8 Setup Requirements..................
Table of contents 3.5.2 3.5.3 3.5.4 3.6 3.7 3.8 URL Filter...................................................................................33 Keyword filter..........................................................................34 Network Services Filter........................................................35 Guest Network............................................................................... 36 IPv6............................................................................................
Table of contents 4 Utilities 5 Troubleshooting 4.1 4.2 5.1 5.2 Device Discovery.......................................................................... 69 Firmware Restoration.................................................................. 70 Basic Troubleshooting................................................................ 72 Frequently Asked Questions (FAQs) ..................................... 75 Appendices Service and Support...............................................................
1 Getting to know your wireless router 1.1 Welcome! Thank you for purchasing an ASUS ZenWiFi XD5 Wireless Router! The ultra-thin and stylish ZenWiFi XD5 features a 2.4GHz and 5GHz dual bands for an unmatched concurrent wireless HD streaming; SMB server, UPnP AV server, and FTP server for 24/7 file sharing; a capability to handle 300,000 sessions; and the ASUS Green Network Technology, which provides up to 70% power-saving solution. 1.
1.3 Your wireless router Plug the adapter into the DCIN port. 2 The power LED will light up when your hardware is ready. 1 Port Explanations DCIN port LAN port WAN/LAN port WAN/LAN port Connect your optical modem to this port with a network cable. LAN port Connect your PC to this LAN port with a network cable. Specifications DC Power adapter DC Output: +12V with max 1.
1.4 Positioning your wireless router For optimal wireless transmission between the wireless router and connected wireless devices, ensure that you: • Place the wireless router in a centralized area for a maximum wireless coverage for the network devices. • Keep the wireless router away from metal obstructions and away from direct sunlight. • Keep the wireless router away from 802.11g or 20MHz only Wi-Fi devices, 2.
1.5 Setup Requirements To set up your wireless network, you need a computer that meets the following system requirements: • Ethernet RJ-45 (LAN) port (10Base-T/100BaseTX/1000BaseTX) • IEEE 802.11a/b/g/n/ac/ax wireless capability • An installed TCP/IP service • Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome NOTES: • If your computer does not have built-in wireless capabilities, you may install an IEEE 802.11a/b/g/n/ac/ax WLAN adapter to your computer to connect to the network.
2 Getting started 2.1 Router Setup IMPORTANT! • Use a wired connection when setting up your wireless router to avoid possible setup problems. • Before setting up your ASUS wireless router, do the following: • If you are replacing an existing router, disconnect it from your network. • Disconnect the cables/wires from your existing modem setup. If your modem has a backup battery, remove it as well. • Reboot your cable modem and computer (recommended). A.
ZenWiFi XD5 Power Modem LAN a LINE c LAN RESET PWR WAN b Laptop d B. Wireless connection To set up your wireless router via wireless connection: 1. Plug your router into a power outlet and power it on.
2. Connect to the network name (SSID) shown on the product label on the back side of the router. For better network security, change to a unique SSID and assign a password. Wi-Fi Name (SSID): * ASUS_XX XX refers to the last two digits of 2.4GHz MAC address. You can find it on the label on the back of your router. 3. Once connected, the web GUI launches automatically when you open a web browser. If it does not auto-launch, enter http://www.asusrouter.com. 4.
2.2 Quick Internet Setup (QIS) with Autodetection The Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection. NOTE: When setting the Internet connection for the first time, press the Reset button on your wireless router to reset it to its factory default settings. To use QIS with auto-detection: 1. Launch a web browser. You will be redirected to the ASUS Setup Wizard (Quick Internet Setup). If not, key in http://www.asusrouter.com manually. 2.
3. Assign the wireless network name (SSID) and security key for your 2.4GHz and 5GHz wireless connection. Click Apply when done. 4. On the Login Information Setup page, change the router’s login password to prevent unauthorized access to your wireless router. NOTE: The wireless router's login username and password is different from the 2.4GHz/5GHz network name (SSID) and security key.
2.3 Connecting to your wireless network After setting up your wireless router via QIS, you can connect your computer or other smart devices to your wireless network. To connect to your network: 1. On your computer, click the network icon in the notification area to display the available wireless networks. 2. Select the wireless network that you want to connect to, then click Connect. 3. You may need to key in the network security key for a secured wireless network, then click OK. 4.
3 Configuring the General and Advanced settings 3.1 Logging into the Web GUI Your ASUS Wireless Router comes with an intuitive web graphical user interface (GUI) that allows you to easily configure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome. NOTE: The features may vary with different firmware versions. To log into the web GUI: 1. On your web browser, manually key in the wireless router’s default IP address: http://www.asusrouter.com. 2.
Top command buttons QIS - Smart Connect Wizard Information banner Navigation panel * The image is for reference only. NOTE: If you are logging into the Web GUI for the first time, you will be directed to the Quick Internet Setup (QIS) page automatically.
3.1.1 Setting up the wireless security settings To protect your wireless network from unauthorized access, you need to configure its security settings. To set up the wireless security settings: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen and under System Status, you can configure the wireless security settings such as SSID, security level, and encryption settings. NOTE: You can set up different wireless security settings for 2.4GHz and 5GHz bands. 2.
4. From the WEP Encryption dropdown list, select the encryption method for your wireless network. IMPORTANT! The IEEE 802.11n/ac/ax standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection. 5. Key in your security passkey. 6. Click Apply when done. 3.1.2 Managing your network clients To manage your network clients: 1. From the navigation panel, go to General > Network Map. 2.
3.2 Adaptive QoS 3.2.1 Managing QoS (Quality of Service) Bandwidth Quality of Service (QoS) allows you to set the bandwidth priority and manage network traffic. To set up bandwidth priority: 1. From the navigation panel, go to General > Adaptive QoS > QoS. 2. Click ON to enable QoS. Fill in the upload and download bandwidth fields. NOTE: Get the bandwidth information from your ISP. 3. Click Apply. NOTE: The User Specify Rule List is for advanced settings.
4. On the user-defined QoS rules page, there are four default online service types – web surf, HTTPS and file transfers. Select your preferred service, fill in the Source IP or MAC, Destination Port, Protocol, Transferred and Priority, then click Apply. The information will be configured in the QoS rules screen. NOTES: • To fill in the source IP or MAC, you can: a) Enter a specific IP address, such as "192.168.122.1". b) Enter IP addresses within one subnet or within the same IP pool, such as “192.168.
5. On the User-defined Priority page, you can prioritize the network applications or devices into five levels from the userdefined QoS rules’ dropdown list. Based on priority level, you can use the following methods to send data packets: • Change the order of upstream network packets that are sent to the Internet. • Under Upload Bandwidth table, set Minimum Reserved Bandwidth and Maximum Bandwidth Limit for multiple network applications with different priority levels.
3.3 Administration 3.3.1 Operation Mode The Operation Mode page allows you to select the appropriate mode for your network. To set up the operating mode: 1. From the navigation panel, go to Advanced Settings > Administration > Operation Mode. 2. Select any of these operation modes: • Wireless router mode (default): In wireless router mode, the wireless router connects to the Internet and provides Internet access to available devices on its own local network.
3. Click Save. NOTE: The router will reboot when you change the modes. 3.3.2 System The System page allows you to configure your wireless router settings. To set up the System settings: 1. From the navigation panel, go to Advanced Settings > Administration > System. 2. You can configure the following settings: • Change router login password: You can change the password and login name for the wireless router by entering a new name and password.
3.3.3 Firmware Upgrade NOTE: Download the latest firmware from the ASUS website at http://www.asus.com. To upgrade the firmware: 1. From the navigation panel, go to Advanced Settings > Administration > Firmware Upgrade. 2. In the Firmware Version field, click Check to locate the downloaded file. 3. Click Upload. NOTES: • When the upgrade process is complete, wait for some time for the system to reboot.
3.4 AiProtection AiProtection provides real-time monitoring that detects malware, spyware, and unwanted access. It also filters unwanted websites and apps and allows you to schedule a time that a connected device is able to access the Internet. 3.4.1 Network Protection Network Protection prevents network exploits and secures your network from unwanted access.
Configuring Network Protection To configure Network Protection: 1. From the navigation panel, go to General > AiProtection. 2. From the AiProtection main page, click on Network Protection. 3. From the Network Protection tab, click Scan. When done scanning, the utility displays the results on the Router Security Assessment page. IMPORTANT! Items marked as Yes on the Router Security Assessment page is considered to be at a safe status.
c. Go back to the Router Security Assessment page and click Close to exit the page. 5. To automatically configure the security settings, click Secure Your Router. 6. When a message prompt appears, click OK. Malicious Sites Blocking This feature restricts access to known malicious websites in the cloud database for an always-up-to-date protection. NOTE: This function is automatically enabled if you run the Router Weakness Scan. To enable Malicious Sites Blocking: 1.
Infected Device Prevention and Blocking This feature prevents infected devices from communicating personal information or infected status to external parties. NOTE: This function is automatically enabled if you run the Router Weakness Scan. To enable Infected Device Prevention and Blocking: 1. From the navigation panel, go to General > AiProtection. 2. From the AiProtection main page, click on Network Protection. 3. From the Infected Device Prevention and Blocking pane, click ON.
3.4.2 Setting up Parental Controls Parental Control allows you to control the Internet access time or set the time limit for a client’s network usage. To go to the Parental Controls main page: From the navigation panel, go to General > Parental Controls. Time Scheduling Time Scheduling allows you to set the time limit for a client’s network usage. NOTE: Ensure that your system time is synchronized with the NTP server.
To configure Time Scheduling: 1. From the navigation panel, go to General > Parental Controls > Time Scheduling. 2. From the Enable Time Scheduling pane, click ON. 3. From the Clients Name column, select or key in the client’s name from the drop down list box. NOTE: You may also key in the client’s MAC address in the Client MAC Address column. Ensure that the client name does not contain special characters or spaces as these may cause the router to function abnormally. 4. Click to add the client’s profile.
3.5 Firewall The wireless router can serve as a hardware firewall for your network. NOTE: The Firewall feature is enabled by default. 3.5.1 General To set up basic Firewall settings: 1. From the navigation panel, go to Advanced Settings > Firewall > General. 2. On the Enable Firewall field, select Yes.
3. On the Enable DoS protection, select Yes to protect your network from DoS (Denial of Service) attacks though this may affect your router’s performance. 4. You can also monitor packets exchanged between the LAN and WAN connection. On the Logged packets type, select Dropped, Accepted, or Both. 5. Click Apply. 3.5.2 URL Filter You can specify keywords or web addresses to prevent access to specific URLs. NOTE: The URL Filter is based on a DNS query.
3.5.3 Keyword filter Keyword filter blocks access to webpages containing specified keywords. To set up a keyword filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Keyword Filter. 2. On the Enable Keyword Filter field, select Enabled. 3. Enter a word or phrase and click the Add button. 4. Click Apply. NOTES: 34 • The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.
3.5.4 Network Services Filter The Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specific web services such as Telnet or FTP. To set up a Network Service filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter. 2. On the Enable Network Services Filter field, select Yes. 3. Select the Filter table type. Deny blocks the specified network services. Allow limits access to only the specified network services. 4.
3.6 Guest Network The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network. NOTE: ZenWiFi XD5 supports up to six SSIDs (three 2.4GHz and three 5GHz SSIDs). To create a guest network: 1. From the navigation panel, go to General > Guest Network. 2. On the Guest Network screen, select 2.4GHz or 5GHz frequency band for the guest network that you want to create. 3. Click Enable.
4. To configure additional options, click Modify. 5. Click Yes on the Enable Guest Network screen. 6. Assign a wireless name for your temporary network on the Network Name (SSID) field. 7. Select an Authentication Method. 8. Select an Encryption method. 9. Specify the Access time or choose Limitless. 10.Select Disable or Enable on the Access Intranet item. 11. When done, click Apply.
3.7 IPv6 This wireless router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6: 1. From the navigation panel, go to Advanced Settings > IPv6. 2. Select your Connection type. The configuration options vary depending on your selected connection type. 3. Enter your IPv6 LAN and DNS settings. 4. Click Apply.
3.8 LAN 3.8.1 LAN IP The LAN IP screen allows you to modify the LAN IP settings of your wireless router. NOTE: Any changes to the LAN IP address will be reflected on your DHCP settings. To modify the LAN IP settings: 1. From the navigation panel, go to Advanced Settings > LAN > LAN IP. 2. Modify the IP address and Subnet Mask. 3. When done, click Apply.
3.8.2 DHCP Server Your wireless router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network. To configure the DHCP server: 1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server. 2. In the Enable the DHCP Server field, tick Yes. 3. In the Domain Name text box, enter a domain name for the wireless router. 4. In the IP Pool Starting Address field, key in the starting IP address.
5. In the IP Pool Ending Address field, key in the ending IP address. 6. In the Lease Time field, specify in seconds when an assigned IP address will expire. Once it reaches this time limit, the DHCP server will then assign a new IP address. NOTES: • We recommend that you use an IP address format of 192.168.50.xxx (where xxx can be any number between 2 and 254) when specifying an IP address range. • An IP Pool Starting Address should not be greater than the IP Pool Ending Address. 7.
3.8.3 Route If your network makes use of more than one wireless router, you can configure a routing table to share the same Internet service. NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To configure the LAN Routing table: 1. From the navigation panel, go to Advanced Settings > LAN > Route. 2. On the Enable static routes field, choose Yes. 3. On the Static Route List, enter the network information of other access points or nodes.
3.8.4 IPTV The wireless router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the configuration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specific information regarding your service.
3.9 System Log System Log contains your recorded network activities. NOTE: System log resets when the router is rebooted or powered off. To view your system log: 1. From the navigation panel, go to Advanced Settings > System Log. 2.
3.10 Traffic Analyzer The traffic monitor feature allows you to access the bandwidth usage and speed of your Internet, wired, or wireless networks. It allows you to monitor network traffic in real-time or on a daily basis. It also offers an option to display the network traffic within the last 24 hours. NOTE: Packets from the Internet are evenly transmitted to the wired and wireless devices.
3.11 WAN 3.11.1 Internet Connection The Internet Connection screen allows you to configure the settings of various WAN connection types.
To configure the WAN connection settings: 1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection. 2. Configure the following settings below. When done, click Apply. • WAN Connection Type: Choose your Internet Service Provider type. The choices are Automatic IP, PPPoE, PPTP, L2TP or fixed IP. Consult your ISP if the router is unable to obtain a valid IP address or if you are unsure the WAN connection type. • Enable WAN: Select Yes to allow the router Internet access.
• Connect to DNS Server: Allows this router to get the DNS IP address from the ISP automatically. A DNS is a host on the Internet that translates Internet names to numeric IP addresses. • Authentication: This item may be specified by some ISPs. Check with your ISP and fill them in if required. • Host Name: This field allows you to provide a host name for your router. It is usually a special requirement from your ISP. If your ISP assigned a host name to your computer, enter the host name here.
3.11.2 Port Trigger Port range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specified port. Port triggering is used in the following scenarios: • More than one local client needs port forwarding for the same application at a different time. • An application requires specific incoming ports that are different from the outgoing ports. To set up Port Trigger: 1.
• Trigger Port: Specify a trigger port to open the incoming port. • Protocol: Select the protocol, TCP, or UDP. • Incoming Port: Specify an incoming port to receive inbound data from the Internet. • Protocol: Select the protocol, TCP, or UDP. NOTES: 50 • When connecting to an IRC server, a client PC makes an outgoing connection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port.
3.11.3 Virtual Server/Port Forwarding Port forwarding is a method to direct network traffic from the Internet to a specific port or a specific range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specific services provided by a PC in your network.
online games to work correctly. • FTP Server Port: Avoid assigning the port range 20:21 for your FTP server as this would conflict with the router’s native FTP server assignment. • Service Name: Enter a service name. • Port Range: If you want to specify a Port Range for clients on the same network, enter the Service Name, the Port Range (e.g. 10200:10300), the LAN IP address, and leave the Local Port empty.
To check if Port Forwarding has been configured successfully: • Ensure that your server or application is set up and running. • You will need a client outside your LAN but has Internet access (referred to as “Internet client”). This client should not be connected to the ASUS router. • On the Internet client, use the router’s WAN IP to access the server. If port forwarding has been successful, you should be able to access the files or applications.
3.11.4 DMZ Virtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound traffic from the Internet is usually discarded and routed to a specific client only if port forwarding or a port trigger has been configured on the network. In a DMZ configuration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.
3.11.5 DDNS Setting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service. To set up DDNS: 1. From the navigation panel, go to Advanced Settings > WAN > DDNS. 2. Configure the following settings below. When done, click Apply. • Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address. • Server and Host Name: Choose ASUS DDNS or other DDNS.
• Enable wildcard: Enable wildcard if your DDNS service requires one. NOTES: DDNS service will not work under these conditions: • When the wireless router is using a private WAN IP address (192.168. x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text. • The router may be on a network that uses multiple NAT tables. 3.11.6 NAT Passthrough NAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients.
3.12 Wireless 3.12.1 General The General tab allows you to configure the basic wireless settings. To configure the basic wireless settings: 1. From the navigation panel, go to Advanced Settings > Wireless > General. 2. Select 2.4GHz or 5GHz as the frequency band for your wireless network. 3. Assign a unique name containing up to 32 characters for your SSID (Service Set Identifier) or network name to identify your wireless network.
NOTE: You can assign unique SSIDs for the 2.4GHz and 5GHz frequency bands. 4. In the Hide SSID field, select Yes to prevent wireless devices from detecting your SSID. When this function is enabled, you would need to enter the SSID manually on the wireless device to access the wireless network. 5. Select any of these wireless mode options to determine the types of wireless devices that can connect to your wireless router: • Auto: Select Auto to allow 802.11AC, 802.11n, 802.11g, and 802.
• WPA/WPA2 Personal/WPA Auto-Personal: This option provides strong security. You can use either WPA (with TKIP) or WPA2 (with AES). If you select this option, you must use TKIP + AES encryption and enter the WPA passphrase (network key). • WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option provides very strong security. It is with integrated EAP server or an external RADIUS back-end authentication server. • Radius with 802.
3.12.2 WPS WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can configure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS. To enable WPS on your wireless network: 1. From the navigation panel, go to Advanced Settings > Wireless > WPS. 2. In the Enable WPS field, move the slider to ON. 3. WPS uses 2.4GHz by default.
3. In the WPS Method field, select Push Button or Client PIN code. If you select Push Button, go to step 4. If you select Client PIN code, go to step 5. 4. To set up WPS using the router’s WPS button, follow these steps: a. Click Start or press the WPS button found at the rear of the wireless router. b. Press the WPS button on your wireless device. This is normally identified by the WPS logo. NOTE: Check your wireless device or its user manual for the location of the WPS button. c.
3.12.3 Bridge Bridge or WDS (Wireless Distribution System) allows your ASUS wireless router to connect to another wireless access point exclusively, preventing other wireless devices or stations to access your ASUS wireless router. It can also be considered as a wireless repeater where your ASUS wireless router communicates with another access point and other wireless devices. To set up the wireless bridge: 1. From the navigation panel, go to Advanced Settings > Wireless > WDS. 2.
• WDS Only: Enables the Wireless Bridge feature but prevents other wireless devices/stations from connecting to the router. • HYBRID: Enables the Wireless Bridge feature and allows other wireless devices/stations to connect to the router. NOTE: In Hybrid mode, wireless devices connected to the ASUS wireless router will only receive half the connection speed of the Access Point. 4. In the Connect to APs in list field, click Yes if you want to connect to an Access Point listed in the Remote AP List. 5.
3.12.4 Wireless MAC Filter Wireless MAC filter provides control over packets transmitted to a specified MAC (Media Access Control) address on your wireless network. To set up the Wireless MAC filter: 1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter. 2. Tick Yes in the Enable Mac Filter field. 3. In the MAC Filter Mode dropdown list, select either Accept or Reject. • Select Accept to allow devices in the MAC filter list to access to the wireless network.
3.12.5 RADIUS Setting RADIUS (Remote Authentication Dial In User Service) Setting provides an extra layer of security when you choose WPAEnterprise, WPA2-Enterprise, or Radius with 802.1x as your Authentication Mode. To set up wireless RADIUS settings: 1. Ensure that the wireless router’s authentication mode is set to WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x. NOTE: Please refer to section 3.12.1 General section for configuring your wireless router’s Authentication Mode. 2.
3.12.6 Professional The Professional screen provides advanced configuration options. NOTE: We recommend that you use the default values on this page. In the Professional Settings screen, you can configure the following: • Band: Select the frequency band that the professional settings will be applied to. • Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking.
• Enable wireless scheduler: You can choose clock format as 24-hour or 12-hour. The color in the table indicates Allow or Deny. Click each frame to change the settings of the hour of the weekdays and click OK when done. • Set AP isolated: The Set AP isolated item prevents wireless devices on your network from communicating with each other. This feature is useful if many guests frequently join or leave your network. Select Yes to enable this feature or select No to disable.
• RTS Threshold: Select a lower value for RTS (Request to Send) Threshold to improve wireless communication in a busy or noisy wireless network with high network traffic and numerous wireless devices. • DTIM Interval: DTIM (Delivery Traffic Indication Message) Interval or Data Beacon Rate is the time interval before a signal is sent to a wireless device in sleep mode indicating that a data packet is awaiting delivery. The default value is three milliseconds.
4 Utilities NOTES: • Download and install the wireless router's utilities from the ASUS website: • Device Discovery v1.4.8.3 at https://dlcdnets.asus.com/pub/ ASUS/LiveUpdate/Release/Wireless/Discovery.zip • Firmware Restoration v2.1.0.3 at https://dlcdnets.asus.com/ pub/ASUS/LiveUpdate/Release/Wireless/Rescue.zip • Windows Printer Utility v1.0.5.5 at http://dlcdnet.asus.com/pub/ ASUS/LiveUpdate/Release/Wireless/Printer.zip • The utilities are not supported on MAC OS. 4.
4.2 Firmware Restoration Firmware Restoration is used on an ASUS Wireless Router that failed during its firmware upgrading process. It uploads the firmware that you specify. The process takes about three to four minutes. IMPORTANT! Launch the rescue mode on the router before using the Firmware Restoration utility. NOTE: This feature is not supported on MAC OS. To launch the rescue mode and use the Firmware Restoration utility: 1. Unplug the wireless router from the power source. 2.
3. Set a static IP on your computer and use the following to set up your TCP/IP settings: IP address: 192.168.1.x Subnet mask: 255.255.255.0 4. From your computer’s desktop, click Start > All Programs > ASUS Utility > Wireless Router > Firmware Restoration. 5. Specify a firmware file, then click Upload. NOTE: This is not a firmware upgrade utility and cannot be used on a working ASUS Wireless Router. Normal firmware upgrades must be done through the web interface.
5 Troubleshooting This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: https://www.asus.com/support/ for more product information and contact details of ASUS Technical Support. 5.1 Basic Troubleshooting If you are having problems with your router, try these basic steps in this section before looking for further solutions. Upgrade Firmware to the latest version. 1.
3. From the Firmware Version page, click Check to locate the firmware file. 4. Click Upload to upgrade the firmware. Restart your network in the following sequence: 1. Turn off the modem. 2. Unplug the modem. 3. Turn off the router and computers. 4. Plug in the modem. 5. Turn on the modem and then wait for 2 minutes. 6. Turn on the router and then wait for 2 minutes. 7. Turn on computers. Check if your Ethernet cables are plugged properly.
• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
5.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser • If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section. • Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information. • Delete the cookies and files in your web browser. For Internet Explorer, follow these steps: 1.
The client cannot establish a wireless connection with the router. NOTE: If you are having issues connecting to 5GHz network, make sure that your wireless device supports 5GHz or features dual band capabilities. • Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your wireless router. • DHCP server has been disabled: 1. Launch the web GUI.
• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.
Internet is not accessible. • Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet status. • If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. • The device has been blocked via the Parental Control function.
• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address. • Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly. You forgot the SSID (network name) or network password • Setup a new SSID and encryption key via a wired connection (Ethernet cable).
Cannot access Web GUI Before configuring your wireless router, do the steps described in this section for your host computer and network clients. A. Disable the proxy server, if enabled. Windows® 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections > LAN settings. 3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN. 4. Click OK when done.
MAC OS 1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings... 2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP). 3. Click Apply Now when done. NOTE: Refer to your browser's help feature for details on disabling the proxy server. B. Set the TCP/IP settings to automatically obtain an IP address. Windows® 1. Click Start > Control Panel > Network and Sharing Center, then click the network connection to display its status window.
2. Click Properties to display the Ethernet Properties window. 3. Select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), then click Properties. 4. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 5. Click OK when done.
MAC OS 1. Click the Apple icon located on the top left of your screen. 2. Click System Preferences > Network > Configure... 3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list. 4. Click Apply Now when done. NOTE: Refer to your operating system’s help and support feature for details on configuring your computer’s TCP/IP settings. C. Disable the dial-up connection, if enabled. Windows® 1. Click Start > Internet Explorer to launch the browser. 2.
Appendices GNU General Public License Licensing information This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license. All future firmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not offer direct support for the distribution.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone’s free use or not licensed at all. The precise terms and conditions for copying, distribution and modification follow. Terms & conditions for copying, distribution, & modification 0.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2.
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works.
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.
Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions.
on consistent application of that system; it is up to the author/ donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8.
NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.
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