User Manual

44 ASUS CG Series
English
• Due to technology limitations, some devices(ex. DVD
ROM and software player may not play certain titles)
may be limited or not compatible with the ASUS
desktop PC. These limitations are common to defined
standards within the IT industry and are not specific to
ASUS desktop PC.
4. Before Contacting ASUS Service Center
• Back up all your personal data and remove any
confidential, proprietary information on the hard drive.
ASUS and its Service Center will not be responsible for
any loss of your own programs, data or information.
• If you received an error message, write it down with the
fault description and include it with desktop PC
• Retrieve from your ASUS desktop PC its operating system
and the BIOS version
• Ensure you have ready your ASUS desktop PC’s model
name, serial number, sales invoice/receipt with date of
purchase and warranty card. You will be required to
provide proof of purchase before warranty service can be
performed.
• Make sure you are in front of your ASUS desktop PC and
have your desktop PC turned on (if it’s feasible) when you
call.
• If the product is eligible for the courier pickup and return
service, you are required to contact ASUS to arrange this
service using ASUS’s designated freight carrier if the
product is under warranty. An RMA number will be
provided by ASUS helpdesk as your return authorization.
• If the RMA number is not visible upon receiving the
product, the product will be returned without further
notice and ASUS will not be liable for any loss or damage
of the product.
5. Additional Information to Take Care of Your Product:
• Carefully read and follow all instruction and safety
precautions included in the product user manual.
• When placing your desktop PC in the carton, remove all
cable/adaptor connected and avoid over packing your
carton which may apply excessive pressure to the
desktop PC causing damage to the desktop PC.