Warranty Card

English
2. Software Support
Any software delivered with the Product is provided “as-is”. ASUS does not
guarantee uninterrupted or error-free operation of any software provided
with the Product. This warranty covers the hardware of the Product. ASUS
will provide technical support for the Product’s preinstalled software only
when it concerns the proper functioning of the hardware. For other problems
with the software, we advise You to review the user manuals, the ASUS
support web site and/or other online resources. Third party software may
require support from the respective vendors.
3. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user
manual.
• Do not leave the Product connected to the power supply once it is fully
charged and not turned on. Some electrical items are not designed to be
left connected to the power supply for extended periods of time.
• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned
for repair, original packaging provides a better protection for the Product
during transportation. The original packing may not be returned and You
will receive your repaired Product back in replacement packing.
• Please check the manual and the ASUS support website for
troubleshooting solutions, before contacting the customer service.
• If the Product is designed with the TPM (Trusted Platform Module)
function, keep the embedded security chip pre-boot password in a safe
place (Note: Due to the design of TPM, it is not possible for ASUS
to reset the embedded security chip pre-boot password. If the
password is lost, the Product can only be repaired by replacing the
entire motherboard, which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the
Product in front of You and that it is turned on, if feasible. Please also be
ready to provide the Product’s serial number, the model name and proof
of purchase.
• Technical support hotline phone number can be found at
http://www.asus.com/support.
• You will be requested by ASUS to perform some of the Product’s
troubleshooting tasks or actions, which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and
applications to the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with
remote diagnostic tools (when available).
• Performing other reasonable activities requested by ASUS, which will
assist in identifying or resolving the problems.
• If the problem is not solved remotely, you will have to return the Product
to an ASUS Repair Center (this process is called “RMA”). ASUS will issue
an RMA number for Your Product. Please record Your RMA Number for
tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
U14927-1_VivoStick_TS10_Warranty_Card_V3.indb 4 2018/10/26 16:43:29