Warranty Card

English
• Enclose a copy of this completed warranty card and a copy of Your sales
invoice/receipt detailing the purchase of Your Product. (Please note:
ASUS reserves the right to request the original documents.) If You do
not provide the requested documents for warranty validation then the
manufacture date of the Product as recorded by ASUS will be deemed to
be the start of the Warranty Period.
• Ensure that You have fully backed up all the data stored on Your
Product and removed any personal, condential, or proprietary
information before any service process is started. ASUS may delete
any data, software, or programs installed on the Product without
restoring them. ASUS shall not be held liable for the permanent loss,
damage, or misuse of your data.
• Pack the Product in safe and stable packaging. The original packaging
may be useful for this purpose. In any case, the packaging should meet
the following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials indicators, and other previous
shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return
information
• Place a duplicate address label inside the package
• Please do not send in anything but the Product itself unless specically
requested by ASUS. Please remove any accessories as well as any
removable storage devices such as memory cards, discs, ash drives,
from the Product. ASUS shall have no liability for the loss, damage or
destruction of accessories or removable storage devices, unless they are
caused by willful or gross negligent acts by ASUS.
• Remove or provide any password that You assigned to the Product. If
access to the Product is blocked by passwords, then ASUS may not
detect and repair all failures of the Product.
• If the Product is designed with the TPM (Trusted Platform Module)
function, provide the embedded security chip pre-boot password.
• When you want to provide the product to ASUS for service process,
please provide the complete Product back to us. ASUS cannot start any
service process if you only provide single parts disassembled from the
Product to ASUS.
4. RMA methods
If RMA is necessary, you have to deliver your product to the nearest
ASUS Repair Center. ASUS may, in its sole discretion, simplify the service
procedure by offering you to deliver the Product to the retail shop where you
bought it or through a free pick-up and delivery service.
5. Exclusions from this limited Warranty Service
ASUS does not warrant uninterrupted or error-free operation of this Product.
The warranty only covers technical hardware issues during the Warranty
Period and in normal use conditions. It applies to rmware issues but not to
any other software issues or customer induced damages or circumstances
such as but not limited to:
(a) Damage caused to this Product(s) by You or any non-authorized third
party.
U14927-1_VivoStick_TS10_Warranty_Card_V3.indb 5 2018/10/26 16:43:29