User's Manual

13
2 Connecting to the Internet
2.1 Activate your Internet service
Visit your ISP’s website and follow the onscreen instructions
to activate your Internet service. CM-32 is certied by Charter,
Comcast, Cox and Time Warner Cable services.
Charter 1-888-438-2427 https://install.charter.com/
Comcast 1-800-266-2278 https://www.comcast.com/activate
Cox 1-877-891-2899 https://activation.cox.net/
Time Warner Cable 1-800-892-2253 https://www.timewarnercable.com/
NOTES:
• YourISP’scontactinformationmaychange.VisityourISP’swebsiteorcheck
your Internet service billing statement for the latest contact information.
• TheDownstreamandUpstreamLEDlightwhitewhenthecableconnection
succeeded.
• IfyourCM-32stilldoesnotconnecttotheInternet,contactyourISPanddo
the following:
 • ProvideyourCM-32'sserialnumberandMACaddresslocatedonthe
product label, and conrm with your ISP if it is already active.
 • IfyourCM-32isvisibletoyourcableservicebutthereisstillno
Internet connection, reboot your CM-32 and check the online status
again.
  •Goto router.asus.com or http://192.168.1.1 to create the .txt log
and .txt les:
  •ClickCable > CM Debug info, and click Save to create a .txt log le.
  •ClickSystem log > General log, and click Save to create a .txt le.
Send these les to [e-mail]. We will reply to you as soon
as possible.