User Manual

36 Chapter 5: Troubleshooting

ENGLISH

No display on the monitor.

• Checkifthemonitorispoweredon.

• Ensurethatyourmonitorisproperlyconnectedtothevideooutputportonyour

computer.

• Ifyourcomputercomeswithadiscretegraphicscard,ensurethatyouconnectyour

monitor to a video output port on the discrete graphics card.

• Checkifanyofthepinsonthemonitorvideoconnectorisbent.Ifyoudiscover

bent pins, replace the monitor video connector cable.

• Checkifyourmonitorispluggedtoapowersourceproperly.

• Refertothedocumentationthatcamewithyourmonitorformoretroubleshooting

information.

When using multiple monitors, only one monitor has display.

• Ensurethatthebothmonitorsarepoweredon.

• DuringPOST,onlythemonitorconnectedtotheVGAporthasdisplay.Thedual

display function works only under Windows.

• Whenagraphicscardisinstalledonyourcomputer,ensurethatyouconnectthe

monitors to the output port on the graphics card.

• Checkifthemultipledisplayssettingsarecorrect.

My computer cannot detect my USB storage device.

• ThersttimeyouconnectyourUSBstoragedevicetoyourcomputer,Windows

automatically installs a driver for it. Wait for a while and go to My Computer to

check if the USB storage device is detected.

• ConnectyourUSBstoragedevicetoanothercomputertotestiftheUSBstorage

device is broken or malfunctions.

I want to restore or undo changes to my computer’s system settings

without aﬀecting my personal ﬁles or data.

You can use Windows

10 Refresh your PC without aﬀecting your ﬁles recovery

option to restore or undo changes to your computer’s system settings without

aﬀecting your personal data such as documents or photos. To use this recovery

option, click Settings > Update & recovery > Recovery from the Start menu,

select Refresh your PC without aﬀecting your ﬁles, and click Get started.