User Manual
36 Chapter 5: Troubleshooting
ENGLISH
ENGLISH
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No display on the monitor.
• Checkifthemonitorispoweredon.
• Ensurethatyourmonitorisproperlyconnectedtothevideooutputportonyour
computer.
• Ifyourcomputercomeswithadiscretegraphicscard,ensurethatyouconnectyour
monitor to a video output port on the discrete graphics card.
• Checkifanyofthepinsonthemonitorvideoconnectorisbent.Ifyoudiscover
bent pins, replace the monitor video connector cable.
• Checkifyourmonitorispluggedtoapowersourceproperly.
• Refertothedocumentationthatcamewithyourmonitorformoretroubleshooting
information.
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When using multiple monitors, only one monitor has display.
• Ensurethatthebothmonitorsarepoweredon.
• DuringPOST,onlythemonitorconnectedtotheVGAporthasdisplay.Thedual
display function works only under Windows.
• Whenagraphicscardisinstalledonyourcomputer,ensurethatyouconnectthe
monitors to the output port on the graphics card.
• Checkifthemultipledisplayssettingsarecorrect.
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My computer cannot detect my USB storage device.
• ThersttimeyouconnectyourUSBstoragedevicetoyourcomputer,Windows
automatically installs a driver for it. Wait for a while and go to My Computer to
check if the USB storage device is detected.
• ConnectyourUSBstoragedevicetoanothercomputertotestiftheUSBstorage
device is broken or malfunctions.
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I want to restore or undo changes to my computer’s system settings
without affecting my personal files or data.
You can use Windows
®
10 Refresh your PC without affecting your files recovery
option to restore or undo changes to your computer’s system settings without
affecting your personal data such as documents or photos. To use this recovery
option, click Settings > Update & recovery > Recovery from the Start menu,
select Refresh your PC without affecting your files, and click Get started.