User Guide

Page 36 of 37
In t el
®
N U C P ro So ft w a re S u i t e - U s er Gu id e
7 Known Errata
1. Player Failover feature can behave unexpectedly if HDMI cables are unplugged and plugged-in during runtime.
2. To unselect a row on Application Monitor, the user needs to press the CTRL key and click the desired row at the same time.
3. During NPSS Configuration Tool, there may be a chance when both NUC are not visible to each other and state message (like
disconnect HDMI-2, persistent enable/disable etc.) are not updated on configuration tool
o Work around 1: The user needs to click start over to restart configuration tool.
o Work around 2: If user still gets the issue, then verify successful network connectivity with all NUCs and the
Configuration tool host. Reboot all systems .
4. In some scenarios a few NUCs are in a pre-configured state and one NUC needs to be replaced, after replacement the user
may get a wrong connection on the topology screen .
o Work around: User can click start over and restart configuration for all the target NUCs.
5. During configuration if HDMI cable is plugged out from either NUC then NPSS application hides from both HDMI screens
o Work around: User need to right click and select exit NPSS through system tray app and relaunch the NPSS app.
6. If Intel® NUC Pro Software Suite application is in use, user recommended not to uninstall the Intel Watch Dog timer (WDT) Driver. If
WDT driver gets uninstalled accidentally, then Intel® NUC Pro Software Suite application will stop working.
o Work around: User must re-install Watchdog Driver again then restart system, Intel® NUC Pro Software Suite application will
again start to work.
7. During the NPSS Configuration Tool host application’s “Enable Persistent Display Emulation” step, it can sometimes take 3-5 minutes for
the NPSS Configuration Tool host application to refresh and update the NPSS Configuration Tool host’s status as successful.
o Here is a work around if this step in the NPSS Configuration Tool is going beyond 3-5 minutes. In the operating system, select
to software shutdown the NPSS client NUC which has enabled persistent display emulation, then power the NUC back on. This
can force the client NPSS NUCs to resend multicast packets to update the NPSS Configuration Tool host PC that enabling
persistent display emulation was successful.
o This known issue is being addressed as a high priority improvement for the next release of NPSS on supported Intel NUCs
generation 12 and later.
8. NUC Persistent Display Emulation Firmware notifications and settings:
o In BIOS Persistent Display Emulation settings, the user can set the “Inconsistent Display Warning” settings to “Countdown”
instead of the NUC pausing on the persistent display emulation notification waiting for user input. Enabling the persistent
display emulation “Countdown” setting in BIOS allows the NUC to automatically continue booting if the user does not need to
update the persistent display emulation firmware.
o When a completed NPSS configuration setup environment loses power (For example 1. a power outage, or 2. the AC power is
unplugged) on the NPSS configured NUCs and televisions, the user may observe a persistent display emulation firmware
notification when the AC power is restored and the NUC is powered back on. The user can select option “B” to update persistent
display emulation firmware so that the persistent display firmware settings can be saved if necessary. If nothing has changed in
the NPSS environment, then persistent display firmware option “B” selection may not be needed. The reason this persistent
display emulation firmware notification occurs is because when power is lost the persistent display emulation firmware can be
saved again.
9. After successfully configuring 2 NUCs, if a new NUC is detected in the same network, the user may notice a “Incorrect Connection”
notification on either paired NUC.
o To recover, restart the affected NUC.
10. If the configured system is Fort Beach and Hard Bay with BIOS HBADL357.6052.2022.1215.1628, then the user may notice “EC not
responding” message while executing the “Display power state from...” Query.
o An updated BIOS will be available to fix this issue.
11. BIOS “Software Control” feature cannot be used within NPSS for a BIOS version equal or less than the below mentioned versions on
Wallstreet Canyon and Hard Bay.
o HardBay BIOS: HBADL357.6052.2022.1215.1628
o Wallstreet Canyon BIOS: WSADL357.0086.2022.1103.1433