Installation Guide

Chapter3: Troubleshooting
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English
3.2.2 Failure to boot-up; No screen display
Mostboot-upfailureandnoscreendisplayresultfromdevicedefectionorincorrect
installation.Followtheinstructionsbelowtoxtheproblem.
1. Makesuretheallthepowercablesareattached,includingthesystemand
the monitor.
2. Make sure if the problem comes from expansion devices.
• Removealltheexpansioncardanddevices.Useonlymotherboard,
monitor,VGAcard,memeorymodules,powersupplyunit,heatsinkand
fan,keyboard,andmousetorebootthesystem.
• Ifthesystemisworkingnormally,itisoneoftheexpansiondevicesthat
causestheproblem.Reinstalltheexpansiondevicesyouremovedback
tothesystemonebyoneandndoutthedefectivedevice.
3. Makesureiftheproblemcomesfromthebasicsystemdevices.
• Ifyouhavesomesparedevices,youcanreplacethedevicesinturn
tondoutthedefectivedeviceintheorderof“memorymodule,CPU,
motherboard,hard/opticaldiskdrive,keyboard/mouse.”
Whenyoundoutthedefectivedevice,contactyourdeviceretailerforservice.
3.2.3 Failure to enter the operating system
1. Iftheproblememergesafteryouaddahardware.Removethenewadded
hardwareandrebootthesystem.Ifthesystemisworkingnormallywithout
thehardware,thedevicemaybedefectiveorincompatibletothesystem.
Contact the device retailer for help.
2. Iftheproblememergesafteryouinstallasoftwareordriver.Followthe
instructionsbelowtoxtheproblem.
a. Entertheoperatingsysteminsafemodeandremovethesoftwareor
driver.
b. Contacttheoperatingsystemcompanyforfurthersupport.
c. Ifthepreviousinstructionsfailtoxtheproblem,youmayneedtoformat
yourharddiskdriveandreinstallanewoperatingsystem.
3. IftheproblememergesafteryouchangetheBIOSsettings,rebootandenter
the BIOS to load the setup defaults. Refer the motherboard user guide for
details.