Warranty

LCD Monitors Warranty Policy

Casing

Panel

Parts and Accessories (optional)

3 Years

1 Year (cables and bundled gifts are excluded from the warranty)

Dead on Arrival (DOA)

If LCD Monitor is found to be defective in the first 7 days of purchase, please bring your invoice

or receipt (with all cartons and accessories) for a new replacement of the same model.

7 days replacement condition：

a. Abnormal line/Incorrect Color/Overlapping images (Always set the PC display to the

native resolution of the monitor and perform Auto Adjustment by pressing [S] hotkey for

3-5 seconds if it's the first time you connect the monitor with your PC)

b. Dead pixel on the panel (please refer to the Brighter/Darker Spot Acceptance Chart

below)

c. Unable to switch on the monitor by Power button/White Display/Power LED does not

light up

d. Control buttons not working

e. Power leak and safety concerns

f. Shipment arrived with carton box damaged

g. Model name does not match with shipment (Please check with your reseller first)

* Warranty term and DOA policy may vary in different territories.

This Limited Warranty does not Apply to: (“Excluded Circumstances”)

a. Removed, revised, defaced, or damaged warranty seals and/or original factory serial

numbers.

b. Damage resulting from improper installation, including, but not limited to, incorrect or

insufficient electric power supply.

c. Defects resulting from long-term improper use.

d. Damage resulting from long-term static images displayed (also referred as “Image

Sticking”) or improper use.

e. Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or

personal injury due to misuse, abuse, negligence, improper maintenance and storage, or

acts of nature.

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LCD Monitors Warranty Policy Casing Panel Parts and Accessories (optional) 3 Years 3 Years 1 Year (cables and bundled gifts are excluded from the warranty) Dead on Arrival (DOA) If LCD Monitor is found to be defective in the first 7 days of purchase, please bring your invoice or receipt (with all cartons and accessories) for a new replacement of the same model. 7 days replacement condition： a.
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f. Damage incurred while being transported or moved by the customer. g. Damage resulting from infection or installation of illegal software. Warranty Exclusions The customer will incur the cost of the repair for any of the following: a. b. c. d. Damaged parts or components not sold or manufactured by ASUSTek. Parts repaired or replaced by parties other than ASUSTek Authorized Service Centers. Units purchased outside the service coverage regions; . Excluded Circumstances.
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After Purchase Bright Dot Dark Dot 12 months 0 ≦5 13~36 months ≦3 ≦5 Bright Dot Dark Dot 0 ≦5 Bright Dot Dark Dot ≦3 ≦5 Applied Models: PA Series After Purchase 36 months Applied Models: Non-ZBD Models After Purchase 36 months 1. A Pixel consists of sub-pixels: one red, one green and one blue dot. A bright dot is a subpixel that is always on under Black pattern. A dark dot is a sub-pixel that is always off under any pattern. 2.