User Guide
3-12
Chapter 3: General Instructions
3.5 Troubleshooting (FAQ)
Power LED is not ON • Press the power button to check if the
monitor is in the ON mode.
• Check if the power cord is properly
connected to the monitor and the power
outlet.
The power LED lights white and there is no
screen image
• Check if the monitor and the computer are
in the ON mode.
• Make sure the signal cable is properly
connected the monitor and the computer.
• Inspect the signal cable and make sure
none of the pins are bent.
• Connect the computer with another
available monitor to check if the computer
is properly working.
Screen image is too light or dark • Adjust the Contrast and Brightness
settings via OSD.
Screen image bounces or a wave pattern is
present in the image
• Make sure the signal cable is properly
connected to the monitor and the
computer.
• Move electrical devices that may cause
electrical interference.
Screen image has color defects (white does
not look white)
• Inspect the signal cable and make sure
that none of the pins are bent.
• Perform All Reset via OSD.
• Adjust the R/G/B color settings or select
the Color Temperature via OSD.
HDR content is not played properly • Make sure the input source supports HDR
playback (with proper system settings and
latest software).
• Make sure the content is HDR encoded.
A corrupted half-size image is displayed
when playing 4K HDR content.
• Check the chroma settings in the image
source for correct HDR operation.
Manually adjust the related settings.
Contact the device manufacturer if the
problem persists.