Warranty Card
3. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user manual.
• Do not leave the Product connected to the power supply once it is fully charged and not turned
on. Some electrical items are not designed to be left connected to the power supply for extended
periods of time.
• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for repair, original
packaging provides a better protection for the Product during transportation. The original packing
may not be returned and You will receive your repaired Product back in replacement packing.
• Please check the manual and the ASUS support website for troubleshooting solutions, before
contacting the customer service.
• If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded
security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not
possible for ASUS to reset the embedded security chip pre-boot password. If the password
is lost, the Product can only be repaired by replacing the entire motherboard, which is not
covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product in front of You and
that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the
model name and proof of purchase.
• Technical support hotline phone number can be found at https://www.asus.com/support.
• You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions,
which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and applications to the factory
default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with remote diagnostic tools
(when available).
• Performing other reasonable activities requested by ASUS, which will assist in identifying or
resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center
(this process is called “RMA”). ASUS will issue an RMA number for Your Product. Please record
Your RMA Number for tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
• Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing
the purchase of Your Product. (Please note: ASUS reserves the right to request the original
documents.) If You do not provide the requested documents for warranty validation then the
manufacture date of the Product as recorded by ASUS will be deemed to be the start of the
Warranty Period.
• Ensure that You have fully backed up all the data stored on Your Product and removed any
personal, condential, or proprietary information before any service process is started.
ASUS may delete any data, software, or programs installed on the Product without restoring
them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data.
English
U14928-1_ASUS_Small_Computer_System_Warranty_Card_V3.indb 4 2018/10/24 10:36:29