Desktop PC G13CH User Guide
E22745 Revised Edition V3 November 2023 Copyright © 2023 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Contents Notices ................................................................................................................................................. 4 Safety information..........................................................................................................................11 Conventions used in this guide.................................................................................................12 Where to find more information............................................
Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.
The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Lithium Battery Warning CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Déclaration de conformité d’Industrie Canada Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Le présent appareil est conforme aux normes CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
VCCI: Japan Compliance Statement VCCI Class B Statement This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual. Equipment registered based on the confirmation measurement at the user installation site.
RF Equipment Notices CE: European Community Compliance Statement The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0–300 GHz). Wireless Radio Use This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. For the standard EN 300 440, the device operating in 802.11a/n/ac mode is considered as a receiver category 2.
AT DE LV NO FI BE IS LI PL SE BG IE LT PT CH CZ IT LU RO HR DK EL HU SI EE ES MT SK FR CY NL TR UK(NI) Simplified UKCA Declaration of Conformity ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of The Radio Equipment Regulations 2017 (S.I. 2017/1206). Full text of UKCA declaration of conformity is available at https://www.asus.com/support/.
Coating notice IMPORTANT! To provide electrical insulation and maintain electrical safety, a coating is applied to insulate the device except on the areas where the I/O ports are located. FCC COMPLIANCE INFORMATION Per FCC Part 2 Section 2.1077 Responsible Party: Address: Phone/Fax No: Asus Computer International 48720 Kato Rd, Fremont, CA 94538.
Safety information Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth. • DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged. • DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
Conventions used in this guide To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual. DANGER/WARNING: Information to prevent injury to yourself when trying to complete a task. CAUTION: Information to prevent damage to the components when trying to complete a task. IMPORTANT: Instructions that you MUST follow to complete a task. NOTE: Tips and additional information to help you complete a task.
Package contents Desktop PC G13CH Keyboard x 1 (Optional) Mouse x1 (Optional) Installation Guide Power cord x1 Installation Guide x1 Warranty Card x1 • If any of the above items is damaged or missing, contact your retailer. • The illustrated items above are for reference only. Actual product specifications may vary with different models.
Chapter 1 Getting started Chapter 1 Getting started Welcome! Thank you for purchasing the ASUS Desktop PC! The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and usercentric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing. Read the ASUS Warranty Card before setting up your ASUS Desktop PC. Getting to know your computer Illustrations are for reference only.
ENGLISH Top Power button. Press this button to turn on your computer. Audio port. This port connects to a headphone, microphone or speaker. USB 3.2 Gen 1 ports. These ports connect to USB 3.2 Gen 1 devices such as mouse, printer, scanner, camera, PDA, and others. USB 3.2 Gen 1 devices can only be used for data storage.
Rear ENGLISH DisplayPort. This port is for a DisplayPort-compatible device. HDMI™ ports. These ports are for High-Definition Multimedia Interface (HDMI™) connectors, and are HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content. • The on-board DisplayPort and HDMI™ port only work while using a CPU with integrated graphics.
ENGLISH Realtek 2.5Gb Ethernet port. This port allows 2.5Gbps Ethernet connection to a Local Area Network (LAN) through a network hub. Refer to the table below for the Ethernet port LED indications. Realtek 2.5Gb Ethernet port LED indications Activity/Link LED Status OFF GREEN Description No link Linked Speed LED Status OFF GREEN BLINKING Data activity ORANGE ACT/LINK SPEED LED LED Description No link 2.5 Gbps connection 1 Gbps / 100 Mbps / 10 Mbps connection LAN port Wi-Fi ports.
ENGLISH Expansion slot brackets. Remove the expansion slot bracket when installing an expansion card. • PCIEX16_1 slot supports graphics cards and storage devices only while other PCIE slots support storage devices and other PCIe devices. • Install the primary graphics card in PCIEX16_1 if you use two graphics cards. PCIEX16_1 PCIEX1_1 PCIEX16_2 PCIEX1_2 • Refer to Installing a graphics card in your computer for detailed instructions. ASUS Graphics Cards (on selected models only).
Installing memory in your computer ENGLISH This desktop PC comes with four Double Data Rate 4 (DDR4) Dual Inline Memory Module (DIMM) sockets. The figure illustrates the location of the DDR4 DIMM sockets. DIMM_B1 or DIMM_B2 DIMM_A1 1st DIMM_A2 1st Channel DIMM_B1 DIMM_B2 DIMM_A1 DIMM_A2 Sockets Channel A DIMM_A1 & DIMM_A2 Channel B DIMM_B1 & DIMM_B2 Recommended memory configurations • Follow the installation sequence below to ensure system stability and avoid possible booting up failure.
or ENGLISH DIMM_B2 DIMM_B2 DIMM_B2 DIMM_B2 DIMM_A2 DIMM_A2 DIMM_B1 DIMM_B2 DIMM_B1 DIMM_B2 DIMM_B1 DIMM_B2 DIMM_B1DIMM_A1 DIMM_B2DIMM_A2 DIMM_A1 DIMM_A2 DIMM_A2 DIMM_A2 • Install DIMMs with the same capacity from the same manufacturer in the slots of the same channel.
Installing memory in your computer ENGLISH To install memory in your computer: 1. Turn off your computer. 2. Unplug all cables from your computer. 3. Open your computer case. 4. Remove the graphics card. 5. Locate an empty DIMM socket. 6. Press down and outward on the DIMM ejector(s) to unlock the DIMM socket.
7. Align the notch on the bottom edge of the DIMM with the key of the DIMM socket, and then firmly insert the DIMM into the socket until the ejector(s) snap(s) back into place. ENGLISH START RESET A A B or START RESET A A B 8. Install the graphics card. 9. Close your computer case. The above pictures are for reference only. The inner structure of the desktop PC may vary.
Installing a graphics card in your computer ENGLISH To install a graphics card in your computer: 24 1. Turn off your computer. 2. Unplug all cables from your computer. 3. Open your computer case and locate PCIEX16_1 slot if you are installing the first or the primary graphics card. 4. Align the notch on your graphics card with the key of the slot, and then insert the card into the slot. 5. The ejector will snap back into place automatically.
Use a screw driver and a screw to lock the graphics card on the chassis. 7. (Optional) Connect a proper power supply plug to the graphics card. ENGLISH 6.
Setting up your computer ENGLISH This section guides you through connecting the main hardware devices, such as the external monitor, keyboard, mouse, and power cord to your computer. Connecting an external monitor Using the onboard display output ports Connect your monitor to the onboard display output port. To connect an external monitor using the onboard display output ports: 1. Connect a monitor to a display output port on the rear panel of your computer. 2. Plug the monitor to a power source.
Connecting a USB keyboard and a USB mouse ENGLISH Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer. ` Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.
Turning your computer ON This section describes how to turn on your computer after setting up your computer. ENGLISH Turning your computer ON To turn your computer ON: 1. Turn your monitor ON. 2. Press the power button on your computer. Power button 3. Wait until the operating system loads automatically. Enabling fast startup You can shut down the computer with fast startup enabled.
Chapter 2 Connecting devices to your computer ENGLISH Chapter 2 Connecting devices to your computer Connecting a USB storage device This desktop PC provides USB 3.2 Gen 2, USB 3.2 Gen 1 and USB 2.0 ports on the top and rear panels. The USB ports allow you to connect USB devices such as storage devices. To connect a USB storage device: • Insert the USB storage device to your computer.
Connecting microphone and speakers ENGLISH This desktop PC comes with headset audio port (including microphone in & speaker out) on the top panel. The audio I/O ports located on the rear panel allow you to connect 2-channel, 4-channel, 5.1 -channel, and 7.1-channel speakers.
ENGLISH Connecting 4-channel Speakers Connecting 5.
LINE OUT ENGLISH Connecting 7.
Connecting multiple external displays ENGLISH Your desktop PC may come with VGA, HDMI™, or DVI ports and allows you to connect multiple external displays. Setting up multiple displays When using multiple monitors, you are allowed to set display modes. You can use the additional monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop. To set up multiple displays: 1. Turn off your computer. 2.
Connecting an HDTV ENGLISH Connect a High Definition TV (HDTV) to the HDMI™ port of your computer. • You need an HDMI™ cable to connect the HDTV and the computer. The HDMI™ cable is purchased separately. • To get the best display performance, ensure that your HDMI™ cable is less than 15 meters.
Chapter 3 Using your computer ENGLISH Chapter 3 Using your computer Proper posture when using your Desktop PC When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical discomfort and possible injury while using and fully enjoying your Desktop PC.
ENGLISH 36 Chapter 3: Using your computer
Chapter 4 Connecting to the Internet ENGLISH Chapter 4 Connecting to the Internet Wired connection Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN). Connecting via a DSL/cable modem To connect via a DSL/cable modem: 1. Set up your DSL/cable modem. Refer to the documentation that came with your DSL/cable modem. 2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
Connecting via a local area network (LAN) To connect via a LAN: ENGLISH 1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN. RJ-45 cable LAN 2. Turn on your computer. 3. Configure the necessary Internet connection settings. • Contact your network administrator for details or assistance in setting up your Internet connection.
Configuring a dynamic IP/PPPoE network connection 1. ENGLISH To configure a dynamic IP/PPPoE network connection: Launch Network and Sharing Center in either of these two ways: a) From the taskbar, right-click , then click Open Network and Sharing Center. b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and Sharing Center. 2. From the Open Network and Sharing Center screen, click Change Adapter settings. 3. Right-click on your LAN and select Properties. 4.
Return to the Network and Sharing Center and then click Set up a new connection or network. 7. Select Connect to the Internet and click Next. 8. Select Broadband (PPPoE) and click Next. 9. Follow the next onscreen instructions to complete the setup. ENGLISH 6. Configuring a static IP network connection To configure a static IP network connection: 40 1. Repeat steps 1 to 4 of the previous section. 2 Click Use the following IP address. 3.
Wireless connection ENGLISH Installing the ASUS Wi-Fi moving antenna Connect the bundled ASUS Wi-Fi moving antenna connector to the Wi-Fi ports at the back of the chassis. • Ensure that the ASUS Wi-Fi moving antenna is securely installed to the Wi-Fi ports. • Ensure that the antenna is at least 20 cm away from all persons. The illustration above is for reference only. The I/O port layout may vary with models, but the WiFi moving antenna installation procedure is the same for all models.
ENGLISH 42 Chapter 4: Connecting to the Internet
Chapter 5 Troubleshooting ENGLISH Chapter 5 Troubleshooting Troubleshooting This chapter presents some problems you might encounter and the possible solutions. ? ? My computer cannot be powered on and the power LED on the front panel does not light up. • Check if your computer is properly connected. • Check if the wall outlet is functioning. • Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1. My computer hangs.
? The arrow keys on the number key pad are not working. ENGLISH Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad. ? ? ? 44 No display on the monitor. • Check if the monitor is powered on. • Ensure that your monitor is properly connected to the video output port on your computer.
? ENGLISH I want to restore or undo changes to my computer’s system settings without affecting my personal files or data. You can use Windows® 11 Refresh your PC without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.
Power ENGLISH Problem No power (The power indicator is off) Possible Cause Action Incorrect power voltage • S et your computer’s power voltage switch to your area’s power requirements. • Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet. Your computer is not turned on. Press the power key on the front panel to ensure that your computer is turned on. Your computer’s power cord is not properly connected.
LAN Cannot access the Internet Possible Cause Action The LAN cable is not connected. Connect the LAN cable to your computer. LAN cable problems Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center. Your computer is not properly connected to a router or hub. Ensure that your computer is properly connected to a router or hub. Network settings Contact your Internet Service Provider (ISP) for the correct LAN settings.
System ENGLISH Problem System speed is too slow The system often hangs or freezes. The system does not boot up 48 Possible Cause Action Too many programs are running. Close some of the programs. Computer virus attack •U se an anti-virus software to scan for viruses and repair your computer. • Reinstall the operating system. Hard disk drive failure • S end the damaged hard disk drive to ASUS Service Center for servicing. • Replace with a new hard disk drive.
CPU Too noisy right after turning on the computer. Possible Cause Action Your computer is booting up. It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS. The BIOS settings have been changed. Restore the BIOS to its default settings. Old BIOS version Update the BIOS to the latest version. Visit the ASUS Support site at https:// www.asus.com/support to download the latest BIOS versions. The CPU fan has been replaced.
ENGLISH 50 Chapter 5: Troubleshooting
Appendix Working with Windows® ENGLISH Appendix Working with Windows® Starting for the first time When you start your computer for the first time, a series of screens appear to guide you in configuring your Windows® operating system. Follow the onscreen instructions to configure the following basic items: • Personalize • Get online • Settings • Your account After configuring the basic items, Windows® proceeds to install your apps and preferred settings.
Opening programs from the Start menu One of the most common uses of the Start menu is opening programs installed on your Computer. You can open programs in two ways: • Position your mouse pointer over the program then click to launch it. • Use the arrow keys to browse through the programs. Press to launch it. Windows® apps Some Windows® apps require signing in to your Microsoft account before they are fully launched.
3. Select a device from the list to pair your computer with the device. For some Bluetooth-enabled devices, you may be prompted to key in the passcode of your computer. Connecting to wired networks You can also connect to wired networks, such as local area networks and broadband Internet connection, using your computer’s LAN port. Contact your Internet Service Provider (ISP) for details or your network administrator for assistance in setting up your Internet connection.
Putting your computer to sleep You can put your computer to Sleep mode in two ways: • Launch the Start menu, select the power icon then select Sleep to put your computer to sleep. From the log-in screen, select the power icon then select Sleep. • Press then select OK. to launch Shut Down Windows. Select Sleep from the drop-down list You can also put your computer to Sleep mode by pressing the power button once.
