User Guide

3-14
Chapter 3: General Instructions
3.5 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON • Press the power button to check if the
monitor is in the ON mode.
• Check if the power cord is properly connected
to the monitor and the power outlet.
The power LED lights white and there is
no screen image
• Check if the monitor and the computer are in
the ON mode.
• Make sure the signal cable is properly
connected the monitor and the computer.
• Inspect the signal cable and make sure none
of the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light or dark • Adjust the Contrast and Brightness settings
via OSD.
Screen image bounces or a wave pattern
is present in the image
• Make sure the signal cable is properly
connected to the monitor and the computer.
• Move electrical devices that may cause
electrical interference.
Screen image has color defects (white
does not look white)
• Inspect the signal cable and make sure that
none of the pins are bent.
• Perform All Reset via OSD.
• Adjust the R/G/B color settings or select the
Color Temperature via OSD.
HDR content is not played properly • Make sure the input source supports HDR
playback (with proper system settings and
latest software).
• Make sure the content is HDR encoded.
When executing NVIDI Reex Latency
Analyzer, “XXXX” is displayed at the top
left corner every time the mouse clicks
and the rectangle is over the muzzle
ash.
• This means that the mouse clicks are
detected but there’s no signicant associated
change in brightness in the monitoring
rectangle. We suggest that you decrease
the size of the rectangle to more tightly t
the muzzle ash or increase the monitoring
sensitivity.
When executing NVIDI Reex Latency
Analyzer, “----” is displayed at the top left
corner every time the mouse clicks and
the rectangle is over the muzzle ash.
• Restart PC+Display Latency via OSD.
• Reboot the monitor.
Monitor fans continue to operate after the
monitor is turned off.
• Turn on the monitor and make sure that the
Power Saving Mode is selected in the Power
Setting menu. The fans will stop after 9
minutes when you turn off the monitor.