User's Manual

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5 Troubleshooting5 Troubleshooting
This chapter provides solutions for issues you may encounter with
your router. If you encounter problems that are not mentioned in
this chapter, visit the ASUS support site at:
https://www.asus.com/support for more product information and
contact details of ASUS Technical Support.
5.1 Basic Troubleshooting
If you are having problems with your router, try these basic steps
in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1. Launch the Web GUI. Go to Advanced Settings >
Administration > Firmware Upgrade. Click Check to verify if
the latest rmware is available.
2. If the latest rmware is available, visit the ASUS global website
at https://rog.asus.com/networking/rog-rapture-RT-AX59U-
model/helpdesk_download to download the latest rmware.
3. From the Firmware Upgrade page, click Browse to locate the
rmware le.
4. Click Upload to upgrade the rmware.
Restart your network in the following sequence:
1. Turn o the modem.
2. Unplug the modem.
3. Turn o the router and computers.
4. Plug in the modem.
5. Turn on the modem and then wait for 2 minutes.
6. Turn on the router and then wait for 2 minutes.
7. Turn on computers.