Warranty Card
• Pack the Product in safe and stable packaging. The original packaging may be useful for this
purpose. In any case, the packaging should meet the following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials indicators, and other previous shipment markings on the
box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return information
• Place a duplicate address label inside the package
• Please do not send in anything but the Product itself unless specically requested by ASUS.
Please remove any accessories as well as any removable storage devices such as memory
cards, discs, ash drives, from the Product. ASUS shall have no liability for the loss, damage or
destruction of accessories or removable storage devices, unless they are caused by willful or gross
negligent acts by ASUS.
• Remove or provide any password that You assigned to the Product. If access to the Product is
blocked by passwords, then ASUS may not detect and repair all failures of the Product.
• If the Product is designed with the TPM (Trusted Platform Module) function, provide the embedded
security chip pre-boot password.
• When you want to provide the product to ASUS for service process, please provide the complete
Product back to us. ASUS cannot start any service process if you only provide single parts
disassembled from the Product to ASUS.
4. RMA methods
If RMA is necessary, you have to deliver your product to the nearest ASUS Repair Center. ASUS may,
in its sole discretion, simplify the service procedure by offering you to deliver the Product to the retail
shop where you bought it or through a free pick-up and delivery service.
5. Exclusions from this limited Warranty Service
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers
technical hardware issues during the Warranty Period and in normal use conditions. It applies to
rmware issues but not to any other software issues or customer induced damages or circumstances
such as but not limited to:
(a) Damage caused to this Product(s) by You or any non-authorized third party.
(b) The serial number of the Product, components or accessories has been altered, cancelled or
removed;
(c) Obsolescence;
(d) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and
functions, such as without limitation to rust, change in color, texture or nish, wear and tear, and
gradual deterioration;
(e) Damage to the Product caused by war, terrorism, re, accident, natural disaster, intentional or
accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;
English
U14928-2_ASUS_Small_Computer_System_Warranty_Card_V3.indb 5 2018/10/24 14:10:11