E-Manual

English
7. Out-of-Warranty cases
Returning the Product to the ASUS Repair Center during the warranty period does not automatically
mean that it will be repaired free of charge. Upon receiving Your Product, ASUS reserves the right
tocheckthevalidityofYourWarrantyandYourrequestforWarrantyservice.IftheWarrantyPeriod
has lapsed or if any of the exclusions in clause 5 apply, Your request will be deemed out of warranty
(“OOW”).
If Your service request is OOW a Service Charge List with an offer for repair will be provided to You,
which you may accept or reject. If You accept the repair we will invoice You for the repair labor, spare
partsandothercostsstatedintheServiceChargeList.Youmustpaytheinvoicewithin4weeksofthe
date of issue of the invoice. The repair will only be completed after the invoice is settled.
To the extent permitted by the applicable law ASUS may charge You a diagnostic fee (including
transportation costs if any) of up to US$ 100 (or the equivalent in local currency) if Your service request
is OOW and you refuse the repair offer; or if Your Product does not require service.
8. Abandoned Property
After Your Product has been repaired, or if You do not agree to the repair offer, ASUS will offer Your
ProductforreturnviatheagreedRMAmethod.IfYoudonotpickupYourProduct,orifdeliveryisnot
possible at the address provided by You, ASUS will store Your Product for a period of 60 days. After this
period, ASUS will send You a notice at the address You provided when requesting the service. If You
continuetofailtopickuptheProduct,ASUSreservestherighttoclaimdamagesfromyou,includingthe
cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any
statutory right of lien for unpaid charges.
9. International Warranty and Support
ASUS does not provide warranty service outside the country where you bought the ASUS VivoPC.
10. ASUS Service Centre Contact Information
Location Phone Number Service Hours
Asia
Australia 1300-2787-88 09:00-18:00 Mon. ~ Fri.
New Zealand
0800-278-788 09:00-18:00 Mon. ~ Fri.
Japan 0800-123-2787 (free) 09:00~18:00 Mon.~ Fri.
9:00~17:00 Sat.
047-390-5630 (charge) 09:00~18:00 Mon.~ Fri.
9:00~17:00 Sat.
Korea [phone]:30-17:00 Mon. ~ Fri.
Thailand [phone]:00-18:00 Mon. ~ Fri.
001-800-852-5201
Singapore [phone]:00-19:00 Mon. ~ Fri.
[phone](CheckRepairDetail
Status Only)
11:00-19:00 Mon. ~ Fri.
11:00-13:00 Sat.
Malaysia [phone]:00-19:00 Mon. ~ Fri.
Philippines Toll Free:180018550163 09:00-18:00 Mon. ~ Fri.
Local No:[phone]
India 1800-2090-365 09:00-18:00 Mon.~ Sat.
India
(WL/NW)