FAQ [LCD Monitor] What is SplendidPlus Video Intelligence Technology? What is SplendidPlus Video Intelligence Technology? SplendidPlus Video Intelligence Technology is an ASUS exclusive feature that offers 8 pre-set modes that are optimized for various multi-media entertainment scenarios. It made switching between color optimization settings easy when you need to change the color settings under different scenarios.
(The OSD menu screenshot below is for illustration only. The ODS menu may appear different for different models.) Below is the explanation for each mode : 1. Scenery mode: Increases the brightness range, introduces more contrast gradations. Selectively tweaks the color saturation for greener land and bluer sea.
2. Standard Mode: Delivers comfortable document viewing and web browsing experience with the optimized colors and contrast. 3. Theater mode: Enhances the contrast and color saturation of the image, delivering lively and vivid visuals for greater immersion.
. Game mode: Brings up dark, hard-to-see areas while leaving the well-lit areas untouched, allowing you to see your enemies lurking in dark corners. 5. Night View mode: Smartly raises the Y-Luminance signal to highlight poorly-lit details, capturing the scene’s beauty in crisp and vibrant fashion.
6. sRGB Mode: Displays images with sRGB color gamut, and provides the best performance for viewing graphics on the Internet. 7. Reading Mode: Simulates paperback reading experience, providing a suitable reading environment.
8. Darkroom Mode: Pre-adjusts the bright light level to find a pleasure viewing atmosphere for eye comfort. (with "Low Blue Light" technology) Product VN248HA, VN248NA, VN248QA, VX249H, VX249N, VX24AH, VX24AQ Category LCD Monitor/ Touch Screen/ Display issue Type Product Knowledge [LCD Monitor] What Is IPS? What Is IPS? IPS is the abbreviation of "In-Plane Switching". IPS is a type of panel technology of wide field of view.
Features: . Superior image quality . Good contrast ratio . Wide viewing angles within 178° range of right and left sides. Who need it? . Well suited for graphics design and other applications which require accurate and consistent color reproduction. . Anyone who pursues better image quality and viewing experience Below we compare the main three types of panel technology on the market.
How to use LCD Monitor key lock & unlock? How to use LCD Monitor key lock & unlock? When you enable key lock option, every function of OSD will be locked unless you unlock it again. The method is related to OSD types. Please check what button types your monitor belongs to. Note: It’s NOT necessary for monitors to have key lock feature, please check the user manual/ Quick Start Guide for further detail. (For MX27A model example) 1.
2. Use Hotkey to enable/ disable Key Lock function I. The icon is printed on the bezel, including “Menu” button: For this kind of OSD type, press “Menu” key for about 5 seconds to enable/ disable the key lock function. II. The icon is NOT printed on the bezel, with only points.
For this kind of OSD type, press the key next to power button for about 5 seconds to enable/ disable the key lock function. III. MG series monitor For MG series model, press “Down” on the 5-way navigation button for about 5 seconds to enable/ disable the key lock function. IV.
For PG series model, press function. “Close” button over 5 seconds to enable/ disable the key lock V. XG series monitor For XG series model, press lock function. VI.
For VG series model, press function. “Close” button over 5 seconds to enable/ disable the key lock Note: PG278Q does not have Key Lock function How to use ASUS LCD Monitor WHQL Driver? How to use ASUS LCD Monitor WHQL Driver? WHQL is an acronym for Windows Hardware Quality Labs. 1.Go on Support Site 2.
(For VS278 model example) 3. Select Driver & Tool àSelect your OS.
i. Not every model has applied for WHQL driver, but it should not affect the normal use. ii. Windows 7/ 8 driver can’t be used on Windows 10 System 4. Unzip the WHQL file, and you will see .cat, .icc, .inf files here. INF driver files Please follow the below steps to use it. 1. Right click the Setup Information (.inf file) and choose " Install " the driver 2. Check your monitor label detected by system: i.Right click on the desktop, click " Screen resolution " ii.Click " Advanced settings " iii.
5. Select the ICC profile (.icc file) you prefer, Click [OK] button to exit from the dialog. 6. Choose " Advanced " tab, and select the Device profile for your monitor. Category Driver, LCD Monitor/ Touch Screen/ Display issue Type Product Knowledge How to adjust the frequency and resolution of the monitor? How to adjust the frequency and resolution of the monitor? Please follow the steps as below: (The example is win7.) 1.
(The example is win10.) 1. Click on the right button of your mouse on an icon of Desktop-> display settings -> Display -> Resolution, here can adjust the resolution; then click to Display Adapter Properties confirm screen frequency.
2. Switch to the page of Monitor; you can know about the Screen refresh rate.
3. If you can't adjust the resolution and refresh rate that you want, please check the Supported Timing List on the user manual of this model. If the monitor can’t reach to the supported timing spec, please contact ASUS Service Center. For example VP278 Support Timing List Please refer the user manual.
No Sound 1. Please check you are connecting with the correct input/ output ports with your PC and audio device. There are two ports that are common confusing: i. Audio-in port (recognized as green port): It needs to be connected with PC if you’re using VGA or DVI signal port but want to play audio from monitor. ii.
(recognized as black port): It needs to be connected with your audio equipment for output. Note: Earphone jack have no recording function. 2. Check your monitor that is with built-in speakers or you needs to use earphone jack to connect with an audio equipment to play. 3. If you want to transfer audio source with video cable, please make sure you’re using HDMIHDMI, or DisplayPort-DisplayPort cable to connect with your PC.
4. If your PC has no HDMI or DP port, please connect audio cable with your PC for help. 5. Check speaker setting on PC i. Choose your monitor as default audio device Go to Control Panel > Hardware and Sound > Sound > Change system sound The example for Windows 10.
Windows 7
ii. If you’re missing the monitor speaker in the list, go into Device Manager in Control Panel. Uninstall and install the device again and make sure the computer sound card driver is properly installed and activated.
6. Check speaker setting on OSD iii. OSD -> Sound -> Mute is OFF iv. OSD -> Sound -> Source is Line in / HDMI / DisplayPort Can’t control volume 1. Please check the step 5 as above; make sure audio device is the one you’re adjusting. System Noise or Sound Abnormal 1. Please check computer sound card driver is properly installed and activated. 2. Move away any mobile that signals may interfere with the speakers. 3. 3.5mm earphone jack (black color) at ASUS LCD monitors support TRS connector/ cable.
From left to right: 3.5mm TRS audio cable (ASUS) / TRS cable(iPod) / TRRS cable(iPhone) 4. All Reset your monitor If those steps above didn't solve the problem, please contact ASUS Customer Center for help.
Picture or Text blur / Display Position or Resolution not correct 1. Automatic calibration (Auto Adjust): Press and hold the SPLENDID key about 4 seconds for automatic correction NOTE: i. "Auto Adjust" is valid only when the input is analog signal (VGA). ii. Not every model has Auto Adjust hotkey. 2.
5. Check if the signal cable ( VGA / DVI / HDMI / DisplayPort / USB ) is connected well, and confirmed another end of the output cable has been firmly connected to computer input port (graphics card). Unplug and plug 2-terminals again and make sure all the pins aren't bent.
6. Replace other identical signal cable ( VGA / DVI / HDMI / DisplayPort / USB ) and try again, and make sure the cable version is suitable for the monitor's port. If there is other screen or PC, try it to confirm whether the screen is normal. That can help us identify the symptom more efficiently. Screen color is abnormal (reddish, greenish, yellowish, etc.) / Screen color random jitter (e.g.: sometimes normal, sometimes reddish) Please follow the step 1, 4~6 as above to do troubleshooting as well.
MENU Key： Replace other identical signal cable (VGA / DVI / HDMI / DisplayPort) to take cross-test Connected LCD monitor to the other computers (PC / Notebook) to confirm whether it is normal If you press the OSD button and menu shows , please use [ Reset ] function to return to the initial value of screen Press and hold the "MENU" key and select MENU > System Setup > Restore factory mode (Reset)> select "Yes" Enter safe mode to adjust resolution or refresh rate which the other LCD can suppor
If above steps didn't solve the problem, please contact ASUS Customer Center for help. Please provide the product model and S/N for helping us to deal with it. http://www.asus.com/support/CallUs/ How to check S/N of the unit: http://www.asus.
And then check if it contains flicker free or blue light filter on the spec
For TUV certificate website, please use below link to use the key word “Flicker free ASUS” and “Low Blue Light ASUS” for searching. Flicker free: http://www.certipedia.com/search?utf8=%E2%9C%93&locale=en&q=flicker+free+asus Low Blue Light: http://www.certipedia.
USB 3.0 B Type Cable USB 2.0 B Type Cable Upstream port on monitor What is FreeSync™ Technology What is FreeSync™ Technology What is FreeSync™ Technology? •AMD FreeSync™ technology is a dynamic refresh rate feature that is implemented through embedded and external DisplayPort panels •The FreeSync™ technology in select AMD GPUs resolves the communication issues between processor and monitor, eliminating image tears and choppiness for effortlessly smooth game play.
Without FreeSync™ technology V-SYNC was created to eliminate tearing, but as a result frame rate are reduced, the mouse is laggy & stuttering ruins game play With FreeSync™ technology
AMD FreeSync™ technology synchronizes the GPU and the monitor so frames are displayed when ready – no tearing or stuttering is present System Requirements for FreeSync™ Monitor (For example: MG279Q) • Enable FreeSync™ in the MG279's OSD setting, choose PC’s refresh rate timing between 3590Hz (DP/miniDP only) • Software: AMD Catalyst™ version 15.3 Beta or later, Windows® 7/8/8.
1) Enable FreeSync™ in OSD setting Note: • FreeSync only can be activated within "35Hz ~ 90Hz". • FreeSync supported AMD GPUs: Radeon R9 295X2, R9 290, and R9 285 graphics cards. • For other supported GPUs, minimum PC system and driver requirements, please contact the GPU manufacture. 2) Connect an AMD FreeSync™ technology compatible monitor. a. Click on “Configure” on popup message. b. AMD Catalyst™ Control Center will pop-up.
Enable "AMD FreeSync™ technology (or DP Adaptive-Sync)" section and apply settings. Note: If pop-up messages didn't show up automatically, please check if FreeSync function had been open in OSD menu. The default setting of FreeSync is OFF.
3) Run AMD FreeSync™ “Windmill” demo tool AMD FreeSync™ Technology Demo tool Download Here a. Check if it would display "AMD FreeSync™ Compatible Display: YES". If no, it means the monitor didn't open or have this function.
b. You may observe the movement of the pattern and check if the function do help in fluent.
Category Windows Setting/ Operation Type Product Knowledge What is G-SYNC™ technology What is NVIDIA G-SYNC™ technology Overview Currently, the LCD monitor display has fixed refresh rate of 60 times/ Sec (Hz), but some PC games image frequency is not fixed. NVIDIA developed a G-SYNC technology that can use different frequency to refresh screen. When VGA card GPU would like to connect and synchronize with LCD monitor, the screen will have persistent tearing occurs problem.
NVIDIA® G-SYNC™ GPU drives monitor's refresh rate NVIDIA G-SYNC is a function that can eliminate screen tearing and minimize the display stutter and input lag. Note: G-Sync can support most of games, but few of their performances are not good. Customers can use NVIDIA control panel to pause G-Sync function.
ŸASUS LCD monitor Monitor that support G-Sync feature, such as PG series model. ŸGPU G-SYNC supported NVIDIA GPUs: GeForce GTX TITAN Black, GeForce GTX TITAN, GeForce GTX 780 Ti, GeForce GTX 780, GeForce GTX 770, GeForce GTX 760, GeForce GTX 750 Ti, GeForce GTX 750, GeForce GTX 690, GeForce GTX 680, GeForce GTX 670, GeForce GTX 660 Ti, GeForce GTX 660, and GeForce GTX 650 Ti BOOST. For other GPUs, please contact the manufacture whether they can support or not. ŸOperating System Windows 7, 8.
How to avoid the image burn-in phenomenon on LCD screen? How to avoid the image burn-in phenomenon on LCD screen? Under normal operating conditions, the LCD screen shall not show the image burn-in phenomenon. While operator is viewing a continuously video under the normal condition, the video keeps stuck in one slide for a long time (like a single-screen image) that remains over 720 minutes ( =12 hours).
The suggestion is as below: 1. Do not display a still picture more than 20 hours. If the time is over, please turn off the screen power for at least 4 hours. 2. If the time is over 12 hours, please turn off the screen for more than 2 hours. 3. In PC power saving mode, add up a screen power protection or auto-closed mode. 4.
1. HDMI 2. DisplayPort 3. VGA (D-Sub) 4. DVI Display technique 1. 4K Resolution or above 2. AMD FreeSync™ Technology 3. NVIDIA 3D Vision™ 4. NVIDIA G-SYNC™ [LCD Monitors] What is Low Blue Light Technology? [LCD Monitors] What is Low Blue Light Technology? Low Blue Light Technology reduces the blue-light component emitted by your LCD monitor. You can choose Blue Light Filter from level 1- 4 for the best eye care experience.
Note: Each model may have different button or OSD menu arrangement, please check the correct spec from the user manual.
Perfect for online shopping while viewing the objects on webpage with the exact color without color shift Level 2 (Multimedia) Suggest for Multimedia Mode to ensure video/music performance under eye care protection Level 3 (Reading)
By reducing blue light simulating paperback reading experience provide the suitable comfort reading environment Level 4 (Darkroom) Pre-adjusting the blue light level to find a pleasure viewing atmosphere for eye comfort It is also adopted in 2 of the pre-set modes in SplendidPlus Technology. These two modes are Reading Mode and Darkroom Mode.
Category LCD Monitor/ Touch Screen/ Display issue Type Product Knowledge Why USB charging can’t work while monitor sleeping? Why USB charging can’t work while monitor sleeping? Charging Type on the monitor USB B Type Cable USB B Type Cable Connected PC Non-connected PC Power ON V V Power Saving OSD Charging ON V V
OSD Charging OFF X X OSD Charging ON V X OSD Charging OFF X X (default setting) Power OFF Note: V= Hub On, X= Hub OFF OSD Charging ON/OFF Please open OSD -> System Setup -> USB Charging, Enable it to turn On/Off USB charging function during the standby mode. USB B Type cable Basically it will be attached in package if this model has the feature. Please use USB B Type cable connects USB upstream port on monitor with your PC.
Extend What is the benefit of USB3.0 & SuperSpeed USB Charger? Category USB/ HDMI/ Connection port Type Product Knowledge [LCD Monitors] What should I provide when reporting my problem to call agent? Please provide us as much as detail when you report technical problem, that can help to identify the problem point more precisely. Thank you! * Important 1. ** Model Name 2. S/N (List all) - How to check the S/N of the unit 3. Occurrence frequency: A. Always B. Often C. Occasionally D.
4. * Description of the fail phenomenon (Pictures or video will be better) 5. * How to duplicate the problem? A. Have you ever change OS system? B. How long do you find out the problem after using C. Have you ever tried another cable / PC / monitor to check the problem point? 6. ** Which signal port used? (e.g. HDMI, DVI, D-SUB, and DP) A. Any switch or hub? B. Are they original cables? 7. ** System Question A. PC model and its OS version B. Graphic card model and check if the Driver updated: C.
