User Guide

3-17
ASUS LCD Monitor VZ249 Series
Model VZ249H/HR VZ249HE VZ249N VZ249Q
Compliance and
Standards
UkrSEPRO, CE, CB, BSMI, FCC, CCC, VCCI, RCM(C-tick),
UL/cUL, MSIP(KCC), Energy Star 7.0, HDMI, DP, Windows
Vista & 7/8/10 WHQL, China Energy Label, E-Standby, KC,
GEMS, RoHS(China RoHS, J-Moss),
WEEE, ErP( Energy Saving Only), CU
*Specifications subject to change without notice.
** measuring a screen brightness of 200 nits without audio/ USB/ Card reader connection.
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the
button to check if the monitor is turned
on.
• Check if the adapter and power cord are properly
connected to the monitor and the power outlet.
• Check the Power Indicator function in the OSD
menu. Select “ON“ to turn on the power LED.
The power LED lights amber and
there is no screen image
• Check if the monitor and the computer are turned
on.
• Make sure the signal cable is properly connected the
monitor and the computer.
• Inspect the signal cable and make sure none of the
pins are bent.
• Connect the computer with another available monitor
to check if the computer is properly working.
Screen image is too light or dark
• Adjust the Contrast and Brightness settings via
OSD.
Screen image bounces or a wave
pattern is present in the image
• Make sure the signal cable is properly connected to
the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
Screen image has color defects
(white does not look white)
• Inspect the signal cable and make sure that none of
the pins are bent.
• Perform Reset via OSD.
• Select the appropriate color temperature (Color
Temp.) via OSD.
No sound or sound is low • Adjust the volume settings of your monitor or
computer.
• Make sure the computer sound card driver is
properly installed and activated.