User Manual

TROUBLESHOOTING
RESETTING YOUR SMARTPHONE
253
14
CHAPTER
2 Reinsert the battery and replace the
battery cover.
3 Press and hold Power until the
Palm
®
logo appears.
Performing a hard reset
A hard reset erases all personal
information, such as appointments,
contacts, and tasks, as well as programs
you have added, such as third-party
software on your smartphone. Never do a
hard reset without first trying a soft reset.
You can restore previously synchronised
information the next time you sync.
IMPORTANT Synchronise to restore your
Outlook data, such as Outlook email,
Calendar, Contacts, and Tasks. You can
use a backup and restore solution. Make
sure it’s an application that’s approved by
Palm.
A hard reset can tell you whether a
problem stems from your smartphone or
from an application installed on it. If you do
not experience the problem after you
perform a hard reset, the problem may be
related to software you installed. See
Third-party application
s for suggestions on
diagnosing third-party software issues.
1 Synchronise your smartphone with your
computer so that your smartphone
applications and info can be restored by
DID YOU KNOW ? If the phone or the Bluetooth
®
wireless technology feature was on before a
reset, these automatically turn on after the
reset.
TIP Some third-party applications do not
create a backup on your computer when you
synchronise. If you do a hard reset, you may
lose info in these applications and you need to
reinstall the application on your smartphone
after the hard reset. Please contact the
application vendor to find out if your info is
backed up during synchronisation.
DID YOU KNOW ? When you synchronise after a
hard reset, the source folder in My
Documents changes from Treo My
Documents to WM_your name.
DID YOU KNOW ? We recommend performing a
hard reset before selling, repairing, or
recycling your smartphone so that your
information is deleted.