User Manual

TROUBLESHOOTING
NETWORK CONNECTION
257
14
CHAPTER
4 If that doesn’t work, connect your
smartphone to the AC charger (see
C
harging the battery) and perform a soft
reset again.
5 If that doesn’t work, perform a hard
reset (see Performing a hard rese
t).
Network connection
Signal strength is weak
1 If you’re standing, move about 3 meters
in any direction.
2 If you’re in a building, move near a
window. Open any metal blinds.
3 If you’re in a building, move outdoors or
to a more open area.
4 If you’re outdoors, move away from
large buildings, trees, or electrical wires.
5 If you’re in a vehicle, move your
smartphone so that it’s level
with a window.
My smartphone won’t connect to the
mobile network
1 Try the suggestions above for weak
signals.
2 Turn off your phone and turn it on again
(see Turning your
Palm
®
Tr eo
™
500v
smartphone on/off).
3 Perform a soft reset (see P
erforming a
soft reset).
My phone seems to turn off by itself
If a system error and reset occur, the
phone automatically turns on if it was on
before the reset. However, if your
smartphone can’t determine if your phone
was on before the reset, it does not
automatically turn on the phone (see
Turning your phone on
).
TIP If you are using a third-party application,
make sure that the application supports
320x240 screen resolution.
TIP Become familiar with low coverage areas
where you live, commute, work, and play so
you know when to expect signal strength
issues.