User Manual

TROUBLESHOOTING
NETWORK CONNECTION
259
14
CHAPTER
turn off your phone; then repeat these
steps to turn it back on.
• Perform a soft reset (see Performing a
soft reset).
• Confirm that data services are correctly
configured on your smartphone by
doing the following:
1 Press Home , and then press
Start (left softkey).
2 Navigate to the My Settings content
list and press All Settings (right
softkey).
3 Select Phone,
4 Select More, and then select
Networks.
5 If your network operator’s name
appears in the list, press Done
(left softkey). If not, contact your
network operator for assistance.
I can’t send or receive text or multimedia
messages
• Make sure your phone is on and that
you’re inside a coverage area (see
Turning your phone on
).
• Contact your network operator to verify
that your plan includes messaging
services, that these services have been
correctly activated, and that they are
available at your location. Your network
operator should be able to tell you if
messaging services have been
experiencing transmission delays.
• If possible, contact the recipient or
sender of the message, and make sure
the receiving device can handle the type
of message you’re sending.
• If a text message arrives but does not
display a notification, perform a soft
reset (see P
erforming a soft reset).
• The network settings for text and
multimedia messaging are preset by the
network operator associated with the
SIM card included with your
smartphone. If you use a different SIM
card associated with a different network
operator, you need to manually enter
network settings to use messaging
services (see Manually entering
network connection settings).