AT&T MERLIN COMMUNICATIONS SYSTEM USER’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5 ®
Table of Contents Available Features Key to Symbols Placing Calls Outside Calls Button Access and Dial Access to Line Pools Automatic Route Selection Line Request Intercom Calls Ringing Intercom Calls Announced Intercom Calls Answering Calls Fixed Features Hold Transfer Transfer with Voice Announcement Conference Drop Speaker On-Hook Dialing Monitor-on-Hold Group Listening Message Recall Custom Features Basic Programming Instructions Notify Notify Send Notify Receive Outside Auto Dial Special Characters in
Available Features Tailor your voice terminal to meet your individual needs by programming available buttons with custom features. Use line buttons to call people who aren’t connected to your MERLIN system. Touch Intercom-Ring or Intercom-Voice to use the MERLIN system Intercom feature. Use Conference, Drop, Transfer, and Hold for efficient call-handling. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program).
Key to Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. 555-1234 Lift your handset. Transfer Touch a button. (The symbols for buttons are shaded and labeled to look like the buttons on your voice terminal.) Slide the T/P switch to the P position. Dial a number.
Placing Calls With your MERLIN ® system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: ● Lift your handset. The MERLIN system automatically selects an available outside line. ● + outside number Dial the number. NOTE: When the red light is on next to a line button, it means you are using that line or will get that line if you lift your handset.
Button Access and Dial Access to Line Pools Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines).
NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS. Automatic Route Selection If you have Pool Access buttons, your MERLIN system may have Automatic Route Selection (ARS). Ask your system administrator if your system has ARS.
If you hear a fast MERLIN system busy signal: ● Hang up and redial in a few moments using the Pool Access procedure or the Saved Number Redial feature (see page 23). NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so. Line Request If you are waiting to use a line that is busy, you can have the MERLIN system signal you when the line is free: ● Without lifting your handset, touch the button for the busy line.
To place a ringing intercom call: ● ● ● Touch Intercom-Ring. Lift your handset. Dial a 2-digit MERLIN system intercom number. Intercom Ring + + intercom number Announced Intercom Calls When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker. If your coworker wants to respond to your announcement, he or she speaks through the handset to talk with you.
Answering Calls To answer a call: ● Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings. Intercom = two short and one long ring Outside = one long ring Transferred = one short and one long ring You may personalize these rings to distinguish the ringing of your voice terminal from that of others in your office (see “Personalized Ringing,” page 44).
Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD To put a call on hold: Hold Pause ● Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly. If someone else puts a call on hold from another voice terminal, the green light flashes slowly next to the call’s line button on your voice terminal. To take a call off hold: ● ● Lift your handset. Touch the held call’s button.
If the call is not answered within a few rings, it returns to your voice terminal. Transfer with Voice Announcement To announce a transferred call: ● ● ● ● ● Touch Transfer. Touch Intercom-Voice. Dial the intercom number of the voice terminal to which you want to transfer the call. Announce the call through your handset. Hang up. Transfer + Intercom Voice + + intercom number You cannot transfer with voice announcement to a Group Call Distribution group (see “Group Call Distribution,” page 30).
If you don’t want a participant to listen as you set up the rest of the conference call, touch Hold before repeating this procedure. To take the person off hold: ● Touch Conference. ● Touch the button for the line you put on hold. Conference + 555-1234 If you have several lines on hold, repeat this procedure for each one. Hold To remove yourself from a conference call without ending the call: ● Touch Hold. To rejoin the call: ● Touch a button associated with a line active in the call.
SPEAKER You can use your voice terminal’s speaker to monitor a call as you dial it, to monitor a call on hold, and to let a group listen to your conversation. On-Hook Dialing Instead of using your handset to listen while you place a call, you can use your voice terminal’s built-in speaker: ● Touch Speaker. Speaker + The green light next to Speaker goes on, and you hear a dial tone through your voice terminal’s speaker ● ● outside number Dial the number.
Group Listening To let others in the room hear your telephone conversation: ● Without hanging up your handset, touch Speaker. Speaker You can speak to the other person only through your handset unless you have a Hands-Free Unit (see “Hands-Free Unit,” page 50). NOTE: Before hanging up, touch Speaker again. This prevents a squeal from the speaker as your handset comes close to it.
RECALL To disconnect a call without hanging up your handset: ● Recall Touch Recall. NOTE: If you have PBX, Centrex, or Custom Calling features, touch Recall any time instructions call for a switchhook flash. If you press the switchhook, you disconnect your call.
Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice terminal; however, if you have a limited number of feature buttons available, you can dial special codes to use many of the custom features.
● ● If you want to program other buttons, repeat the two previous steps. Slide the T/P switch to the center position. NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions.
Notify Send To program: T/P to P ● Touch the button ● Dial *87 + the intercom number of the person you want to notify ● T/P to center ● To notify another voice terminal of a message: ● Touch the Send button. The green light next to your Send button goes on. The green light next to the Receive button on the other voice terminal goes on. Send John NOTE: Remember that for each Send button you program on your voice terminal, there must be a Receive button programmed on the receiving voice terminal.
To turn off the green light next to the Receive button: ● Touch the Receive button. The green light next to your Receive button goes off. The green light next to the Send button on the other voice terminal also goes off. Receive Susan OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of frequently used telephone numbers, account numbers, or PBX, Centrex, or Custom Calling feature codes. You can include up to 16 numbers and special characters in an Auto Dial sequence.
Special Characters in Programmed Dialing Sequences You may occasionally need to program a pause, stop, or switchhook flash into an Outside Auto Dial or Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence. To do so, you need to enter the following special characters when you program the sequence. Pause. To program a pause (1.
● ● Touch Recall. Touch Hold (Pause). Recall Hold + Pause AUTO INTERCOM Use the Auto Intercom feature for one-touch dialing of intercom numbers. If you program this feature on a button with lights, the green light next to the button goes on when the person at that intercom uses his or her voice terminal or uses the Do Not Disturb feature. You can use an Auto Intercom button whenever you would usually dial an intercom number.
Announced Intercom Calls To place an announced intercom call: ● ● If the red light next to it is not already on, touch Intercom-Voice. Touch the Auto Intercom button for the intercom number you want to dial. Intercom Voice + John + Your speaker goes on, and you hear a beep. ● Lift your handset and begin speaking.
SYSTEM SPEED DIAL System Speed Dial is similar to Personal Speed Dial in that 3-character codes (#60 through #99) represent frequently dialed telephone numbers. However, you do not assign the codes to telephone numbers; your system administrator is the only one who can assign a System Speed Dial code to a telephone number, and everyone connected to your MERLIN system can use those System Speed Dial codes. To place a call using a System Speed Dial code: ● ● Lift your handset.
stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice terminal, use the instructions below to program a button with the Saved Number Redial feature. If you have a 5- or 10-button voice terminal, there’s no need for any special programming. You simply dial a code to use this feature, thus saving a feature button for a custom feature that requires a button.
LAST NUMBER REDIAL Use the Last Number Redial feature to redial the number you dialed most recently. (The number cannot contain a pause, a stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice-terminal, you can follow the programming instructions below to program this feature onto a button. If you have a 5- or 10-button voice terminal, you can dial a code to use this feature and save a button for another use.
To signal a coworker: ● Without lifting your handset, touch a Manual Signaling button. + Signal Mary You can also touch a Manual Signaling button to signal someone while you have an outside call in progress. If you program this feature on a button with lights, the green light next to the button goes on when your coworker uses his or her voice terminal or uses the Do Not Disturb feature. LOUDSPEAKER PAGE If you have a loudspeaker paging system, you can make announcements using your voice terminal.
When you have a Loudspeaker Page button for the zone you want to page: ● ● Touch the Loudspeaker Page button for the zone you want to page. When you hear a beep, lift your handset and make your announcement. Using a Dial Code To page a zone using a dial code: ● Touch Intercom-Voice or Intercom-Ring. ● Lift your handset. ● Dial one of the following codes: 80 for all zones zone 1 81 zone 2 82 zone 3 83 ● When you hear a beep, speak into your handset. Lsp.
GROUP PAGE Use the Group Page feature to make announcements through the speakers in groups of 10 voice terminals specified by your system administrator. Your system can have as many as seven groups. You can use the instructions below to program buttons for the groups you want to page. Or, you can save your feature buttons for other uses and dial a code to use the Group Page feature.
Using a Dial Code To page a group using a dial code: ● ● ● ● Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial the code for the group you want to page. 841 for group 1 842 group 2 843 group 3 844 group 4 845 group 5 846 group 6 847 group 7 When you hear a beep, speak into your handset.
GROUP CALL DISTRIBUTION Use the Group Call Distribution feature to place an intercom call or transfer an outside call to a specific group of voice terminals. When you place or transfer a call to a Group Call Distribution group—for example, the Sales Department—the system selects a voice terminal in the group to receive your call. Your system administrator can assign up to 15 voice terminals to a group. Your system can have as many as six groups.
● ● Dial the code for the group you want to call. 850 for group 1 group 2 851 group 3 852 group 4 853 854 group 5 group 6 855 Intercom Ring + + group call distribution code When you hear a beep or when the person answers, speak into your handset. To Transfer an Outside Call To transfer a call to a Group Call Distribution group: ● ● Touch Transfer. Touch the Group Call Distribution button for the group to whom you want to transfer the call.
ONE-TOUCH TRANSFER OR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT The way in which you use Auto Intercom buttons and Group Call Distribution, Loudspeaker Page, or Group Page buttons with outside calls depends on whether your system is administered for One-Touch Transfer or One-Touch Hold with Call Announcement. Ask your system administrator which feature is administered for your system, then follow the appropriate procedure below.
You can then return to the call, transfer the call, or have the person or group answer the call by using the Line Pickup feature. NOTE: If you try to place an announced intercom call to a voice terminal that is programmed to prevent voice announcements (see “Voice Announcement Disable,” page 45), your call becomes a ringing intercom call.
AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voice terminal, program an Auto Answer-Intercom button so you can set your Hands-Free Unit to go on automatically when you receive intercom calls. Program this feature on a button with lights. To program: T/P to P ● Touch a button ● Dial *70 ● T/P to center ● To have intercom calls answered automatically: ● Touch Auto Answer-Intercom. Auto AnswerIntercom The green light next to the button goes on.
When you receive a call for a person you’re covering, your voice terminal rings and the green light next to that person’s Cover button flashes. To answer the call: ● Lift your handset. You can program Cover buttons so covered calls ring immediately, after a delay, or don’t ring at all (see “Programmable Line Ringing,” page 43).
To restore Call Coverage: ● Touch Coverage Inhibit again. The green light next to the button goes off. Coverage Inhibit Using Call Coverage and Coverage Inhibit to Forward Calls You can set up a call forwarding feature using Call Coverage and Coverage Inhibit. If you are often away from your voice terminal, but near another voice terminal connected to your MERLIN system: ● Program a Cover button on the other voice terminal to cover your calls.
When the Do Not Disturb feature is active, the green light next to your line button flashes when you receive outside calls, but your voice terminal does not ring. Calls transferred to you return to the sender after a prescribed number of rings (set by your system administrator), and intercom calls to you get a busy signal. The feature remains active until you: ● Touch Do Not Disturb again. Do Not Disturb The green light next to the button goes out.
The feature remains active until you: ● Touch Privacy again. Privacy The green light next to the button goes off. TOUCH-TONE ENABLE (Only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authorization, and alternate long distance services.
ACCOUNT NUMBER ENTRY (For use only with the SMDR feature) With an Account Number button, you can enter an account number that identifies who should be billed for the call. Program this feature on a button with lights. To program: ● ● T/P to P ● Touch a button ● Dial *82 T/P to center To enter an account code: ● Touch Account Number while you have a call in progress. The green light next to the button flashes. ● ● Dial the account code. Touch Account Number again.
If no one answers a parked call, your voice terminal rings to remind you the call is still parked. To program: ● ● T/P to P ● Touch a button ● Dial *86 T/P to center To park a call using a Call Park button: ● ● Touch Call Park. Hang up. Call Park + Using a Dial Code To park a call using a dial code: ● Touch Transfer. The green light next to the line’s button flashes. ● ● Dial your own intercom number. Hang up.
To pick up a call using a Call Pickup button: ● ● ● Touch Call Pickup. Lift your handset. Dial the intercom number of the voice terminal holding the call. Call Pickup + + intercom number Using a Dial Code To pick up a call using a dial code: ● ● ● ● Touch Intercom-Ring or Intercom-Voice. Lift your handset. Dial *7. Dial the intercom number of the voice terminal holding the call. LINE PICKUP Use this feature to pick up a specific line that is parked, on hold, or ringing at another voice terminal.
Using a Single Line Pickup Button To program: T/P to P ● Touch the button ● Dial *84 ● T/P to center. ● To pick up a line using this option: ● ● ● Touch Line Pickup. Lift your handset. Dial the 2-digit line code for the line you want to pick up.
Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool, your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls transferred to you. If you share lines with someone, use this feature to cover outside calls for one another.
To program line ringing: ● ● ● Slide the T/P switch to the P position. Touch the line button successively until the red light indicates the type of ringing you want. Red light on = immediate ring Red light flashing = delayed ring Red light off = no ring Slide the T/P switch to the center position. + 555-1234 + If your lines are not pooled, the green light flashes next to the line button when a call comes in for you, even if you program the line not to ring.
● ● Touch Speaker repeatedly until you hear a ringing sound you like. Slide the T/P switch to the center position. Speaker + Speaker + + Voice Announcement Disable Ordinarily, people can announce calls through your voice terminal speaker. However, you can prevent voice announcements and have all intercom calls ring instead. To program Voice Announcement Disable: ● ● ● Slide the T/P switch to the P position. Touch Intercom-Voice.
NOTE: If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to center and then back to P before programming this feature. ● ● ● ● Slide the T/P switch to the P position. Dial **. Touch the line buttons in the order you prefer. Slide the T/P switch to the center position.
Simultaneous Voice and Data Calls If you have a General Purpose Adapter and a modem connected to your voice terminal, you can use the Simultaneous Voice and Data Calls feature. You may be speaking with someone on the telephone and wish to obtain some data from a computer to support your conversation. Or you may want to make a voice call while you are sending data to someone outside your business. With Simultaneous Voice and Data Calls, you can make voice calls and data calls at the same time.
● When the computer returns the carrier signal, turn on your modem. The green light next to the line or Intercom button you used to call the computer begins to flash and continues to flash until you end the data call. ● Log on from your terminal keyboard. To end a data call: Log off from your terminal keyboard. ● Turn off your modem. ● The green light next to the line or Intercom button you used to make your data call goes off.
Using PBX, Centrex, or Custom Calling Features If you have PBX, Centrex, or Custom Calling features, use them exactly as their instructions describe with one important exception: Any non-MERLIN system feature code that begins with a “#” must be preceded by another “#”. For example, if PBX, Centrex, or Custom Calling instructions tell you to dial #1234 you must dial ##1234 to use the feature with your MERLIN system.
Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allows you to use your voice terminal without lifting your handset. NOTE: Any custom feature that ordinarily activates your voice terminal’s speaker activates your Hands-Free Unit. Placing Calls To place outside calls using your Hands-Free Unit: Touch Speakerphone On/Off on the Hands-Free Unit. ● Dial a number, or touch an Outside Auto Dial button. ● When you hear the other person answer the phone, begin talking.
Answering Calls To answer a call with your Hands-Free Unit: ● Touch Speakerphone On/Off and begin speaking. To temporarily remove yourself from a conversation to consult with someone else in your room: ● Touch Microphone On/Off. The green light next to the button goes off. ● To participate in the conversation again, touch Microphone On/Off again. The green light next to the button goes on. If you lift your handset during a call, you turn off the Hands-Free Unit.
Index Account Number Entry, 39, 55 SMDR, 39 Answering Calls, 9, 51 Answering Machine, 51 And General Purpose Adapter, 51 Assigning Custom Features to Buttons, 16 Auto Answer-All, 33, 54 Auto Answer-Intercom, 34 Auto Intercom, 21 - 22, 54 Automatic Line Selection, 45 - 46 Automatic Route Selection (ARS), 6 - 7 Button Access to Line Pools, 5 Call Coverage, 34 - 35, 43, 55 Call Forwarding, 36 Call Park, 39 - 40, 55 Call Pickup, 40 - 41, 55 Conference Calls, 2, 11 - 12 Drop, 12 Hold, 10 Rejoining, 12 Coverage I
Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name (Suggested Button Label) Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial (name or location) Dial *90 + an outside number, an account number, or a PBX, Centrex, or Custom Calling feature code. See page 19. Auto Intercom (name or location) Dial *91 + a MERLIN system intercom number. A button with lights is recommended but not required. See page 21.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes PAGING FEATURES Loudspeaker Page (Page “number or name”) Dial *91 + one of the following codes: 80 for all zones zone 1 81 82 zone 2 83 zone 3 Used only with loudspeaker paging equipment. See page 26. Group Page (Grp. Page “number or name”) Dial *91 + one of the following codes: 841 for group 1 842 group 2 843 group 3 844 group 4 845 group 5 846 group 6 847 group 7 See page 28.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes CALL COVERAGE FEATURES Call Coverage (Cover “name”) Dial *4 + the intercom number of the person you want to cover. Requires a button with lights. See page 34. Coverage Inhibit (Coverage Inhibit) Dial *77. Requires a button with lights. See page 35. Privacy (Privacy) Dial *72. Requires a button with lights. See page 37. Do Not Disturb (Do Not Disturb) Dial *71. Requires a button with lights.
Feature Programming Chart (continued) Feature Name (Suggested Button Label) Notes Programming Code OTHER FEATURES (continued) Notify Notify Send (Send to “name”) Dial *87 + the intercom number of the person you want to notify. Requires a button with lights. See page 18. Notify Receive (Receive from “name”) Dial *88 + the intercom number of the person notifying you. Requires a button with lights. See page 18.
MERLIN® Communications System Models 1030 and 3070 with Feature Module 5 Quick Reference Card FIXED FEATURES FEATURES HOW TO USE INTERCOM CALLS Intercom-Ring Calls 1. Touch Intercom-Ring. 2. Lift handset. 3. Dial 2-digit intercom number. Intercom-Voice Calls 1. Touch Intercom-Voice. 2. Lift handset. 3. Dial 2-digit number. 4. When you hear a beep, talk into your handset. OUTSIDE CALLS Outside Calls (Regular) 1. Touch line button you want if red light next to it is not lit. 2. Lift handset. 3.
PROGRAMMABLE FEATURES FEATURES HOW TO PROGRAM ● Slide T/P to P ● Touch button ● Dial this code: QUICK DIALING Outside Auto Dial Auto Intercom Personal Speed Dial *90 + outside number, account number, or a PBX/Centrex feature code *91 + MERLIN system intercom number A Personal Speed Dial code (#01—#22) + *90 + outside number (does not use a button) System Speed Dial *95 + System Speed Dial code (without #) Saved Number Redial *74 Last Number Redial *73 Manual Signaling *6 + the intercom number
AT&T MERLIN is a registered trademark of AT&T © Copyright 1986 AT&T. Printed in U.S.A.
