User’s manual 1040 4-Line small business system with speakerphone
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information on pages 50-51 of this user’s manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. © 2007-2017 Advanced American Telephones. All Rights Reserved.
STOP! Do you receive DSL (digital subscriber line) service for highspeed Internet access through your telephone line(s) from your telephone company? If so, you need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .
User's manual 1040 4-Line small business system with speakerphone Table of contents Getting started Introduction.....................................................................................................................................................1 Telephone overview...................................................................................................................................2 Display screen messages........................................................................
Intercom operation Intercom overview......................................................................................................................................25 Intercom.............................................................................................................................................................26 Make an intercom call with the handset................................................................................
Appendix D, General product care...........................................................................................49 Appendix E, Important product information....................................................................50 Safety information................................................................................................................................50 Especially about corded telephones.........................................................................................
Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system. The 1040 telephone is compatible with the 1070 and 1080 telephones. For details, see the installation guide. This system is not compatible with any other AT&T 4-line small business telephones, except for the 1070 and 1080 telephones. The 1040 telephone is hearing-aid compatible and can be connected to four incoming telephone lines.
Getting started Telephone overview LINE BUTTONS, 1-4 Press to make or answer a call on the desired line (page 9). While on a call, press to release the call privacy feature (page 21). TRANSFER Press to transfer an outside call to another 1040, 1070, or 1080 extension telephone (page 23). DO NOT DISTURB Press twice to turn on the Do Not Disturb feature (page 15). Press again to resume normal use (page 15). HEADSET JACK (Beneath the small rubber flap) for 2.5mm headset.
Getting started Telephone overview Navigation keys Press to scroll up, down, left or right while in the menu. One-touch keys Press to make an intercom call (page 26) or a one-touch outside call (page 38). ENTER Press until you see the main menu. Once in the menu, press to select an item or save an entry or setting. Press and hold to exit the menu. VOLUME While the telephone is not in use, press to adjust the ringer volume (page 13). During a call, press to adjust the listening volume (page 13).
Getting started Display screen messages LCD contrast SPECIAL OPTIONS LEVEL-4 LCD CONTRAST Your set's display provides important information. You can adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER]. 3. Press [ ] or [ ] until you see LCD CONTRAST. 4. Press [ ] or [ ] to select the appropriate screen contrast level (1-8). 5. To move to the next feature, press [ ].
Getting started Display screen messages Continued from previous page INITIALIZING. . The telephone is warming up after having its power connected. INTERCOM FROM XX The telephone is receiving a call from extension XX (XX is the extension number). (LIST EMPTY) The redial memory is empty. LOW BATT There is no spare battery in the telephone or the battery power is low. LOWER The [LOWER] key is pressed to access and dial the number stored in the lower section of a one-touch key.
Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashes slowly when the line is on hold. • Flashes quickly when there is an incoming transferred call on the line, when there is an incoming call, or when there is an incoming auto-attendant transferred call on the line. Red: • On when another telephone in the system is using the line. • Flashes slowly when the line is on hold by another telephone in the system.
Getting started Indicator lights & tones Continued from previous page NEW MSG • Flashes when there are new system extension messages. The screen will display ”DTAD: XX/YY”, with “XX” representing a number greater than zero. INTERCOM • On when the telephone is on an intercom call or a paged call. • On when the system is busy and the intercom is unavailable. • Flashes when there is an incoming intercom call. HEADSET • On when the headset is in use.
Getting started Directory card To write names and phone numbers on the directory card, follow the steps mentioned below: 1. Remove the clear plastic cover by inserting a small item, such as a paper clip, into the hole at the lower right corner. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and then the plastic cover. NOTE: There is a replacement directory card in the telephone package.
Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls when you do not press a line button. (To change the prime line, see Prime line on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line. Lit line indicators The four indicators above the [LINE] keys will indicate the state of the corresponding phone line. The four LINE lights have two colors: Green is for outside calls.
Telephone operation Basic phone operation Continued from previous page Handset • To make a call: 1. Lift the handset. 2. Dial a number. • To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. • To answer a call, lift the handset. • To hang up, place the handset on the telephone base. Speakerphone • To make a call: 1. Press and release the desired LINE button or [ SPEAKER]. The SPEAKER light goes on. 2. Wait for a dial tone, then dial the number.
Telephone operation Basic phone operation Continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset (see page 17 of the installation guide). Purchase the headset separately. • To make a call: 1. Press [HEADSET] (if a headset is connected to the telephone base). 2. Wait for a dial tone, then dial the number. • To answer a call, press [HEADSET].
Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ SPEAKER], then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press [ SPEAKER], or the call will be disconnected.) To switch from speakerphone to headset, insert the headset plug into the jack on the side of the telephone base, and press [HEADSET].
Telephone operation Basic phone operation Volume control The volume key controls the level of the incoming voice as well as the ringer volume. Handset/speakerphone/headset volume • While using the handset, press [ VOLUME] on the telephone base to adjust the listening volume (1-5). • While using the speakerphone, press [ VOLUME] on the telephone base to adjust the listening volume (1-8). • While using the headset, press [ VOLUME] on the telephone base to adjust the listening volume (1-5).
Telephone operation Basic phone operation Ringer on/off RINGER ON/OFF ON L1 RINGER Use this feature to control whether there is an audible alert for outside calls on the designated line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see RINGER ON/OFF. Press [ENTER]. 4. Press [ ] or [ ] to select the desired line (L1 RINGER, L2 RINGER, L3 RINGER or L4 RINGER). 5. Press [ ] or [ ] to turn the ringer ON or OFF. ON is the default setting. 6.
Telephone operation Basic phone operation DO NOT DISTURB Use this feature to silence your telephone. When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call ringing. Instead, the LINE light flashes to signal an incoming call. If you receive an intercom call, the [INTERCOM] light flashes, and the number of the incoming intercom call appears on the display. 1. Press [DO NOT DISTURB] twice to prevent interruptions.
Telephone operation Basic phone operation Last number redial Use this feature to display the last dialed number from this extension. The last number dialed (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] to see the most recently dialed number. • You must go off hook (lift the handset or press a [LINE] button or press [ SPEAKER] or [HEADSET]) before you press [(AUTO) REDIAL].
Telephone operation Basic phone operation Redial stack Use this feature to review the numbers in the redial memory and dial one of them if you wish. (The last six numbers dialed from this extension are automatically stored in the redial memory stack.) NOTE: If the desired redial number has more than 16 digits, the screen will display only the first 14 digits. 1. When the phone is idle, press [(AUTO) REDIAL]. 2. Press [ ] or [ ] to scroll through the last six numbers dialed at this extension. 3.
Telephone operation Basic phone operation Auto-redial NOTES: • While reviewing the numbers in the redial stack, if you want to place a new call other than the displayed number, you need to press [(AUTO) REDIAL] to exit the redial list. • If the prime line is in use, the phone automatically selects another idle line to dial the call. Once the auto-redial is active, the phone always uses the line you originally used to dial the call.
Telephone operation Basic phone operation Call waiting Use this feature to control call-waiting calls. If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call on the same line, you hear a beep. 1. Press [FLASH] to put your current call on hold and take the new call. 2. Press [FLASH] anytime to switch back and forth between calls. MUTE Use this feature during a telephone conversation to silence the microphone. Press [MUTE].
Telephone operation Basic phone operation HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold. (To turn off the reminder beep, see HOLD REMINDER on page 36 of the installation guide.
Telephone operation Basic phone operation Switching between lines Use this feature to switch between lines during an outside call: 1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the [LINE] button of another line to make or answer another call. 3. To return to the first call, press [HOLD] to put the current call on hold. Press the [LINE] button of the original line. Call privacy Use this feature to control call privacy.
Telephone operation Basic phone operation Conference calls NOTE: Occasionally, the far-end parties on a conference call might not hear one another. Use this feature to set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first, because an intercom call cannot be put on hold. 1. Make or answer an outside call. 2. Press and release [HOLD]. 3.
Telephone operation Call transfer Transfer a call Use this feature to transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE��: If a transferred call is not picked up within 20 minutes, the phone automatically disconnects the call. Blind transfer 10:01AM 00:30 11/23 10:01AM 11/23 00:30 TRANSFER LINE#1 TO 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 Use this feature to make a blind transfer.
Telephone operation Call transfer Transfer a call and speak to the receiving party 10:01AM 00:30 11/23 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Use this feature to transfer a call and speak to the receiving party. While on a call: 1. Press [INTERCOM]. The outside call is automatically put on hold and INTERCOM TO displays and the called extension number. 2. Press the one-touch button for the extension to which you’re transferring the call.
Intercom operation Intercom overview This 1040 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1080 phones you might have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See EXTENSION NUMBER on page 32 of the installation guide for instructions.
Intercom operation Intercom Use this feature to make calls between system phones. Make an intercom call with the handset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 1. If the one-touch preference is set to INTERCOM (page 35), skip to step 2. -ORIf the one-touch preference is set to TELEPHONE (page 35), press [INTERCOM]. 2. Press the one-touch button for the called party, then lift the handset. The screen displays INTERCOM TO and the destination extension number.
Intercom operation Intercom Make an intercom call with the speakerphone or headset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Use this feature to make an intercom call. With the handset in the telephone base: 1. If the one-touch preference is set to INTERCOM, skip to step 2. -ORIf the one-touch preference is set to TELEPHONE, press [INTERCOM].
Intercom operation Intercom Answer an intercom call 10:01AM 11/23 EXT 12 INTERCOM FROM 11 Use this feature to answer an intercom call. When you receive an intercom call, you hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing [INTERCOM], [ SPEAKER] or [HEADSET] to take the call hands-free.
Intercom operation Voice page Page a specific extension (single-phone page) 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 PAGING INTERCOM 10:01AM EXT 11 PAGE 12 11/23 Use this feature to send your voice to the speaker of the called phone. The person you’ve called might be able to respond just by talking. See AUTO MUTE on page 35 of the installation guide. 1. Press [INTERCOM]. 2. Press [ENTER] to select PAGE. 3. Enter the destination extension number (11-26). 4.
Intercom operation Voice page Answer a single-phone page 10:01AM 11/23 EXT 12 PAGE FROM 11 Use this feature to answer a single-wide page. Auto-mute off When your extension receives a page, the phone beeps and the speakerphone automatically turns on. Answer the call simply by speaking. If you are on the headset, answer the page by pressing [HEADSET] and speaking through the microphone of the headset. Auto-mute on The [MUTE] light is on.
Intercom operation Voice page Page all (system-wide page) ... Use this feature to send your voice to the speakers of all phones in the system. 1. Press [INTERCOM], then [ ] to show PAGE ALL. 2. Press [ENTER]. The screen displays PAGE ALL. Once the page is automatically answered, speak and your voice is heard at all idle extensions on your phone system. Page-all shortcut 10:01AM 11/23 EXT 11 INTERCOM TO PAGE ALL 10:01AM 11/23 EXT 11 PAGE ALL 1. Press [INTERCOM], then press [#]. 2.
Intercom operation Voice page Answer a system-wide page 10:01AM 11/23 EXT 12 PAGE ALL FROM 11 [ENTER]: ANSWER 10:01AM 11/23 EXT 12 INTERCOM FROM 11 Use this feature to answer a system-wide page. NOTE: Only one extension can answer a system-wide page. When you receive a system-wide page, your phone beeps and the screen shows PAGE ALL FROM and the calling extension number. 1. Press [ENTER] to answer the page. The screen displays INTERCOM FROM and the calling extension number. 2.
Intercom operation Voice page Room monitor 10:01AM 11/23 EXT 11 PAGING INTERCOM 10:01AM EXT 11 PAGE 12 11/23 Use this feature to monitor a room. Make a single-page call to a system phone to monitor the sounds from that room. To use this feature, the auto-mute feature on the called telephone must be turned off (page 35 of the installation guide). 1. Press [INTERCOM]. 2. Press [ENTER] to select PAGE. 3. Enter the called extension number (20). 4.
One-touch setup and operation One-touch overview NOTE: Also use the one-touch buttons to place intercom calls. See Intercom operation beginning on page 25 for details. This telephone has 32 one-touch locations (speed dial locations) where you can store the phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one-touch locations vary according to how you programmed the one-touch preference.
One-touch setup and operation One touch Assign the buttons (one-touch keys) on the right side of the phone as intercom or outside call shortcut keys. You can enter and view the outside phone numbers through one-touch keys. ONE TOUCH TELEPHONE PREFERENCE Preference Use this feature to assign the one-touch keys as intercom or outside-call shortcut keys. 1. Press [ENTER]. 2. Press [ENTER] again to enter the ONE TOUCH menu. 3. Press [ ] or [ ] until you see PREFERENCE. 4.
One-touch setup and operation One-touch storage PROGRAM (ENTER NUMBER) PAUSE Use the following steps to program the one-touch keys. 1. Press [ENTER]. The screen displays ONE TOUCH. 2. Press [ENTER]. 3. Press [ ] or [ ] repeatedly until you see PROGRAM. 4. Press [ENTER]. The screen includes (ENTER NUMBER). 5. Use the dial pad to enter up to 24 digits. -OR• To copy the most recently dialed number from redial, press [(AUTO) REDIAL].
One-touch setup and operation One-touch storage Continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -ORPress [LOWER], then the desired one-touch key to store the telephone number in the lower location. NOTES: • If the desired one-touch key location is empty, the screen displays SAVED!. If there is a already telephone number in it, the screen displays REPLACE SPD#XX? (XX is the desired one-touch location number).
One-touch setup and operation To dial a one-touch number Use this feature to dial a one-touch number. The one-touch preference is preset to INTERCOM. NOTE: To change one-touch preference, see PREFERENCE on page 35 of this manual. If one-touch preference is set to INTERCOM: 1. Lift the handset. -ORPress [ SPEAKER]. -ORPress [HEADSET] and listen for the dial tone. 2. Press the one-touch button. -ORPress [LOWER], then press the one-touch button for the number you want to call.
One-touch setup and operation To view or delete a one-touch number VIEW 5550100 SPD#15 CANCEL Normal location: SPD# 1-16 Lower location: SPD# 17-32 To view a one-touch number Use the following steps to view a one-touch number. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see ONE TOUCH. Press [ENTER]. 3. Press [ ] or [ ] until you see VIEW. Press [ENTER]. 4. Press the desired one-touch key to view the telephone number stored in the normal location.
One-touch setup and operation To modify a one-touch number VIEW 5550100 MODIFY SPD#01 Use the following steps to modify a one-touch number. 1. When a one-touch telephone number is displayed, press [ ] or [ ] to highlight MODIFY. 2. Press [ENTER]. 3. Press the dial pad keys to enter up to 24 digits. • You can include a pause while modifying a dialing sequence that requires one during actual dialing. Press [ ] or [ ] until you see PAUSE, then press [ENTER] when storing a pause. The screen displays P.
One-touch setup and operation To modify a one-touch number Continued from previous page 4. Press the desired one-touch key to store the telephone number in a location. -ORPress [LOWER], then press the desired one-touch key to store the telephone number in the lower location. 5. Press [ ] or [ ] to select CANCEL. Press [ENTER] to exit the VIEW feature. To move to the next feature, press [ ]. -ORPress and hold [ENTER] to exit. NOTE: If the desired one-touch key location is empty, the screen displays SAVED!.
Using a 1080 mailbox Forwarding to DTAD mailbox About forwarding to DTAD Answering system on an auto-attendant 1080 telephone If at least one 1080 telephone is designated to be used as an auto-attendant (if you have the 1080 user's manual, read it for more details), you can designate the auto-attendant telephone as a DTAD (Digital Telephone Answering Device) mailbox for the 1070 or 1040 telephones in the same system.
Using a 1080 mailbox To set up call forwarding To turn call forwarding on SYS EXT MAILBOX FWD TO DTAD CALL FORWARD Use this feature to turn the call forwarding to DTAD mailbox function on or off. 1. Press [ENTER]. 2. Press [ ] or [ ] to scroll to SYS EXT MAILBOX. Press [ENTER]. 3. Press [ ] or [ ] to display CALL FORWARD. 4. Press [ ] or [ ] to choose FWD TO DTAD or OFF. 5. Press and hold [ENTER] to save the selection and exit.
Using a 1080 mailbox Listening to messages - internal access NOTE: If there is no command entered for 10 seconds, “Remote operation” will be announced. If there is no command entered for another 10 seconds, the internal access call will end automatically. If a 1040 phone is assigned to a 1080 system extension mailbox, the screen will display the number of new and all messages you have. You will see DTAD: XX/YY, with xx being the number of new (unplayed) messages, and yy the number of all messages.
Appendix A Glossary Auto Attendant: If there is at least one 1080 telephone in your system, it may be set up as an auto attendant. The auto attendant is assigned to pick up a ringing line automatically after the selected number of rings. It may also be set up to record messages for your extension. The auto attendant plays the selected auto attendant message and redirects the call if the caller enters an extension number.
Appendix B Time/date When the telephone is idle, the screen displays the date and time. To set the time follow the steps mentioned below. TIME/DATE = 2007 YEAR 1. Press [ENTER]. 2. Press [ ] or [ ] until you see TIME/DATE. 3. Press [ENTER] to see YEAR. Press the dial pad keys to enter the correct year. 4. Press [ ] until you see MONTH. Press the dial pad keys to enter the correct month. 5. Press [ ] until you see DATE. Press the dial pad keys to enter the correct date. 6. Press [ ] until you see HOUR.
Appendix C Centrex operation Centrex is a special subscriber service that might be available from your local telephone company for a fee. This 1040 telephone can be used with Centrex service to answer calls and pick up other lines. Contact your telephone company for more details about Centrex service. Set ring delay duration The 1040 phone system enables other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls ring at the console phone.
Appendix C Centrex operation If you subscribe to Centrex service provided by your local telephone company, you need to set up the system telephones first. Here is an example of one setup. EXT 11 (console) CONSOLE is ON. CSL DELAY RING is OFF. EXT 12 CONSOLE is OFF. CSL DELAY RING is set to 20 seconds. EXT 13 CONSOLE is OFF. CSL DELAY RING is set to 16 seconds. EXT 14 Both CONSOLE and CSL DELAY RING menus are OFF. (This telephone does not use the Centrex service.
Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the phone or otherwise treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix E Important product information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • R ead and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix E Important product information CAUTIONS: • Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com, or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268. • To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.
Appendix F For C-UL compliance In compliance with the bilingual requirements for safety, caution, and warning markings of Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation.
Appendix F For C-UL compliance • Cet appareil est doté d’une fiche à trois broches (de mise à la terre) ou une fiche polarisée avec une lame plus large, elle risque de ne pas s’insérer dans une prise de courant non polarisée. Ne tentez pas d’outrepasser les broches. Si la fiche ne s’insère pas dans votre prise de courant, celle-ci doit être remplacée par un électricien. MISES EN GARDE: • N’utilisez que les adaptateurs inclus avec ce produit.
Appendix G FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix G FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.
Appendix H Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
Appendix I Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America call 1 (800) 222-3111 or visit www.telephones.att.com; In Canada, call 1 (866) 288-4268. 1.
Appendix I Limited warranty 4.
Appendix I Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix J Technical specification Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter output DC12V 500mA Backup battery (purchased separately) Alkaline 9V, size 1604A Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet REN 0.3B System signal carrier frequency 1.
Appendix K Troubleshooting If you have difficulty with your telephone, please try the following suggestions. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service by visiting our website at www.
Appendix K Troubleshooting • If the wiring for your system is greater than 600 feet, some of the advanced features might not work properly. You might have to remove some of the phones from remote areas. • Check to make sure that each telephone set has a unique extension number. If the sets receive AC power at the same time, either at initial installation or after a power failure, the extension numbers might be the same. Refer to the EXTENSION NUMBER section on page 32 of the installation guide.
Appendix K Troubleshooting • If any other of your telephones are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances might cause the telephone to not dial out properly.
Appendix K Troubleshooting I cannot transfer outside calls. • If you are on a conference call with another telephone in the same system (page 22), the call cannot be transferred. • If the called telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred. • All extensions must have the same outside telephone line connected to Line 1. • Make sure the telephone line cord connected to line jack L1/L2 was the one provided with the telephone.
Appendix K Troubleshooting • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Make sure the Do Not Disturb feature is not activated (page 15). • If you are on a call, a beep alerts you of incoming calls on the other lines. Cannot join a conversation in progress. • The call privacy feature prevents another set on the system from interrupting a conversation. • Make sure you press the LINE button to release privacy. (See Call privacy on page 21.
Appendix K Troubleshooting The screen displays AC FAIL. • The phone has been disconnected from AC power. When AC power is restored, the screen returns to the usual display. One-touch and redial numbers are retained until power is restored. My calls cut in and out when I am using the telephone. • If you have a headset plugged into the telephone, try unplugging it and firmly plugging it in again. • Disconnect the telephone base from the modular jack and plug in another corded telephone.
Appendix K Troubleshooting The answering system does not respond to internal access commands. • Make sure your remote access code is correct (see the installation guide for more details). • If you access the extension mailbox through a single page call, make sure the extension number of the extension mailbox telephone is entered correctly. • The extension mailbox is in use, or the two intercom paths are in use. Wait for a few minutes, then try again.
Index A I AC fail, 4 Alert tones, 7 Answering calls, 9 Auto-mute, 30 Auto-redial, 18 Important product information, 50–51 Incoming calls answering, 9–11 Indicator light, 6–7 Intercom, 25–33 Internal access, 44 C L Call forwarding delay time, 43 Call privacy, 21 Call transfer, 23 Conference call, 22 Last number redial, 16 LCD contrast, 4 Listen to message, 44 Low battery, 5, 64 Lower location, 34 D Delete redial entries, 17 Dialing one-touch dialing, 38 Directory card, 8 Do not disturb, 15 DTAD, 45
Index R Receiving calls, 9–11 Redial stack, 17 Ringer on or off, 14 Ringer type, 14 Ringer volume, 13 Room monitor, 33 S Screen display messages, 4–5 Selectable ring tones, 14 Single-phone page, 29, 30 Speakerphone, 7, 10 Switch lines, 21 Switch speaking mode, 12 System extension mailbox, 42, 44 System extension message, 42, 44 T Technical specification, 60 Temporary tone dialing, 19 Troubleshooting, 61–67 V Voice page, 29–33 Volume control, 13 W Warranty, 57–59 69
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