User’s manual 1040 4-Line small business system with speakerphone 1
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information on pages 50-51 of this user’s manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. © 2007 Advanced American Telephones. All rights reserved.
STOP! Do you receive DSL, (Digital subscriber line,) service for highspeed internet access through your telephone line(s) from your telephone company? If so, you will need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .
User's manual 1040 4-Line small business system with speakerphone Table of contents Getting started Introduction..........................................................................................................................................1 Telephone Overview........................................................................................................................2 Display screen messages...............................................................................................
Intercom operation Intercom overview............................................................................................................................25 Intercom ...............................................................................................................................................26 Make an intercom call with the handset........................................................................26 Make an intercom call with the speakerphone or headset...........................
Appendix E, Important product information.................................................................50 Safety information........................................................................................................................50 Especially about corded telephones...................................................................................51 Especially about telephone answering systems............................................................
Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system. The 1040 telephone is compatible with 1070 and 1080 telephones. For details, see the Installation Guide. This system is not compatible with any other AT&T 4-line small business telephones, except for the 1070 and 1080 telephones. The 1040 telephone is hearing-aid compatible and can be connected to up to four incoming telephone lines.
Getting started Telephone overview LINE BUTTONS, 1-4 Press to make or answer a call on the desired line (page 9). While on a call, press to release the call privacy feature (page 21). TRANSFER Press to transfer an outside call to another 1040, or a 1070, or a 1080 (page 48). DO NOT DISTURB Press twice to activate the Do Not Disturb feature (page 40). Press again to resume normal use (page 40). HEADSET JACK (Beneath the small rubber flap,) for 2.
Getting started Telephone overview One-touch keys Press to make an intercom call (page 26) or a one-touch outside call (page 38). Navigation keys Press to scroll up, down, left or right while in the menu. VOLUME While the telephone is not in use, press to adjust ringer volume (page 13). During a call, press to adjust listening volume (page 13). ENTER Press until you see the main menu. Once in the menu, press to select an item or save an entry or setting. Press and hold to exit the menu.
Getting started Display screen messages LCD contrast SPECIAL OPTIONS LEVEL-4 LCD CONTRAST Your set's display provides important information. You can adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER]. 3. Press [ ] or [ ] until you see LCD CONTRAST. 4. Press [ ] or [ ] to select the screen contrast level (1-8). 5. To move to the next feature, press [ ].
Getting started Display screen messages continued from previous page INITIALIZING. . The telephone is warming up. INTERCOM FROM XX Another system telephone XX is calling (XX is the extension number). LIST EMPTY The redial memory is empty. LOW BATT There is no spare battery in the telephone or the battery power is low. LOWER The [LOWER] key is pressed for the lower section of a one-touch key.
Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashing slowly when the line is on hold. • Flashes quickly when a person has transferred a call on that line. • Flashes quickly when there is an incoming auto attendant transferred call on the line. • Flashes rapidly when there is an incoming call. Red: • On when another telephone in the system is using the line. • Flashes slowly when the line is on hold by another telephone in the system.
Getting started Indicator lights & tones continued from previous page NEW MSG • Flashes when there are new system extension messages. The screen will display ”DTAD: XX/YY”, with “YY” greater than zero.” INTERCOM • On when the telephone is on an intercom call or a paged call. • On when the system is busy and the intercom is unavailable. • Flashes during an incoming intercom call’s ringing. HEADSET • On when the headset is in use. • Flashes when there is an auto-redial call with the headset.
Getting started Directory card To write names and/or phone numbers on the directory card, follow the steps below: 1. Remove the clear plastic cover by inserting a small item such as paperclip into the hole on the lower right corner. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and then the plastic cover. MSG MSG MSG MSG MSG MSG NOTE: There is a replacement directory card in the telephone package.
Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls if you do not press a line button. (To change the prime line, see Prime line on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line. Lit line indicators The four indicators above the [LINE] keys will indicate the state of the corresponding phone line. The four LINE lights have two colors: • Green is for outside calls. a.
Telephone operation Basic phone operation continued from previous page Handset • • • • To make a call: 1. Lift the handset. 2. Dial a number. To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. To answer a call, lift the handset. To hang up, place the handset on the base. Speakerphone • • • To make a call: 1. Press and release the desired LINE button or [ SPEAKER]. The SPEAKER light goes on. 2. Wait for a dial tone, then dial the number.
Telephone operation Basic phone operation continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be purchased separately. • • • To make a call: 1. Press [HEADSET] (if a headset is connected to the telephone base). 2. Wait for a dial tone, then dial the number. To answer a call, press [HEADSET]. To hang up, press [HEADSET].
Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ SPEAKER], then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press [ SPEAKER] or the call will be disconnected.) To switch from speakerphone to headset, insert the headset plug into the jack on the side of the telephone base, and press [HEADSET].
Telephone operation Basic phone operation Volume control The volume keys control the level of the incoming voice as well as the ringer volume. Handset/speakerphone/headset volume • While using the handset, press [ VOLUME] to adjust the listening volume (1-5). • While using the speakerphone, press [ VOLUME] to adjust the listening volume (1-8). • While using the headset, press [ VOLUME] to adjust the listening volume (1-5).
Telephone operation Basic phone operation Ringer on/off RINGER ON/OFF ON L1 RINGER This feature controls whether there is an audible alert for outside calls on the designated line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see RINGER ON/OFF. Press [ENTER]. 4. Press [ ] or [ ] to select the desired line (L1 RINGER, L2 RINGER, L3 RINGER or L4 RINGER). 5. Press [ ] or [ ] to turn the ringer ON or OFF. ON is the default setting. 6.
Telephone operation Basic phone operation DO NOT DISTURB When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes to signal an incoming call. If you receive an intercom call, the [INTERCOM] light flashes, and the number of the incoming intercom call appears on the display. 1. Press [DO NOT DISTURB] twice to prevent interruptions. The DO NOT DISTURB light goes on and the screen includes DND. 2.
Telephone operation Basic phone operation Last number redial The last number dialed from this extension (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] you will see the most recently dialed number (up to 32 digits). • You must go off hook (lift the handset or press a [LINE] button or press [ SPEAKER] or [HEADSET]) before you press [(AUTO) REDIAL]. If you press [(AUTO) REDIAL] without going off hook, the screen displays the redial memory stack.
Telephone operation Basic phone operation Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. NOTE: If the desired redial number is longer than 16 digits, the screen will only display the first 14 digits. 1. When the phone is idle, press [(AUTO) REDIAL]. 2. Press [ ] or [ ] to scroll through the last six numbers dialed at this extension. 3.
Telephone operation Basic phone operation Auto-redial This phone can automatically redial a number every 60 seconds up to ten times. When the phone automatically redials the number, it always uses the line you originally used to dial the call. 1. Follow the instructions under Redial stack, (page 17), to find the number you want to call. NOTES: • When the telephone automatically redials, it always uses the prime line.
Telephone operation Basic phone operation Call waiting If you subscribe to call waiting service with your local telephone company, there will be a beep if there is an incoming call when you are already on a call on the same line. 1. Press [FLASH] to put your current call on hold and take the new call. 2. Press [FLASH] anytime to switch back and forth between calls. MUTE During a telephone conversation, press [MUTE] to silence the microphone.
Telephone operation Basic phone operation HOLD You can use the hold feature to hold one line while acessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold. (To turn off the reminder beep, see HOLD REMINDER on page 36 of the installation guide.
Telephone operation Basic phone operation Switching between lines During an outside call: 1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the LINE button of another line to make or answer another call. 3. To return to the first call, press [HOLD] to put the current call on hold. Then press the [LINE] button of the original line. Call privacy To ensure call privacy, this phone allows only one set at a time to use a line.
Telephone operation Basic phone operation Conference calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. • • NOTES: Occasionally, the farend parties on a conference call might not hear one another.
Telephone operation Call transfer Transfer a call You can transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE��: If a transferred call is not picked up within 20 minutes, the phone will automatically disconnect the call. Blind transfer While on a call: 10:01AM 00:30 11/23 10:01AM 11/23 00:30 TRANSFER LINE#1 TO 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 1. Press [TRANSFER].
Telephone operation Call transfer Transfer a call and speak to the receiving party 10:01AM 00:30 11/23 10:01AM 11/23 EXT 11 INTERCOM TO PAGE While on a call: 1. Press [INTERCOM]. The outside call will automatically be put on hold, and you will see INTERCOM TO XX, with XX being the destination extension number. 2. Press the one-touch button for the extension to which you’re transferring the call. -OR- 10:01AM 11/23 EXT 11 INTERCOM TO 12 Dial the extension number to which you’re transferring the call.
Intercom operation Intercom overview This 1040 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1080 phones you may have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See EXTENSION NUMBER on page 32 of the installation guide for instructions.
Intercom operation Intercom Use this feature for calls between system phones. Make an intercom call with the handset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 1. If One-touch preference is set to INTERCOM (page 35), skip to step 2. -ORIf One-touch preference is set to TELEPHONE (page 30 of the installation guide), press [INTERCOM]. 2. Press the one-touch button for the destination party, then lift the handset.
Intercom operation Intercom Make an intercom call with the speakerphone or headset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 With the handset in the telephone base: 1. If One-touch preference is set to INTERCOM, skip to step 2. -ORIf One-touch preference is set to TELEPHONE, press [INTERCOM]. The phone will automatically activate the intercom call in the mode (headset or speakerphone) you programmed (see AUTOMATIC MODE on page 39 of the installation guide). 2.
Intercom operation Intercom Answer an intercom call 10:01AM 11/23 EXT 12 INTERCOM FROM 11 When you receive an intercom call, you will hear a repeating double-ring pattern and your screen will display INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing [INTERCOM], [ SPEAKER] or [HEADSET] to take the call hands-free.
Intercom operation Voice page Page a specific extension (single-phone page) Sends your voice to the speaker of the destination phone. The person you’ve called may be able to respond just by talking. See AUTO MUTE on page 35 of the installation guide. 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM EXT 11 PAGING INTERCOM 11/23 10:01AM EXT 11 PAGE 12 11/23 1. Press [INTERCOM]. 2. Press [ENTER] to select PAGE. 3. Enter the destination extension number (11-26). 4.
Intercom operation Voice page Answer a single-phone page 10:01AM 11/23 EXT 12 PAGE FROM 11 Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call simply by speaking. If you are on the headset, you can answer the page by pressing [HEADSET] and speaking through the the microphone of the headset. Auto-mute on The [MUTE] light will be on. Lift the handset or press [MUTE] to temporarily de-activate automute and answer the page.
Intercom operation Voice page Page all (system-wide page) ... Sends your voice to the speakers of all phones in the system. 1. Press [INTERCOM] then [ ] to show PAGE ALL. 2. Press [ENTER]. The screen will display PAGE ALL. Once the page is automatically answered, speak and your voice will be heard at all idle extensions in your phone system. 10:01AM 11/23 EXT 11 INTERCOM TO PAGE ALL 10:01AM EXT 11 PAGE ALL 11/23 Page-all shortcut 1. Press [INTERCOM], then press [#]. 2.
Intercom operation Voice page Answer a system-wide page 10:01AM 11/23 EXT 12 PAGE ALL FROM 11 [ENTER]: ANSWER 10:01AM 11/23 EXT 12 INTERCOM FROM 11 NOTE: Only one extension can answer a systemwide page. When you receive a system-wide page, your phone beeps and the screen shows PAGE ALL FROM XX, with XX being the originating extension number. 1. Press [ENTER] to answer the page. The screen displays INTERCOM FROM XX, where XX is the calling extension number. 2.
Intercom operation Voice page Room monitor 10:01AM EXT 11 PAGING INTERCOM 11/23 10:01AM EXT 11 PAGE 12 11/23 Make a single-page call to a system phone to monitor the sounds from that room. To use the room monitor feature, the destination telephone automute feature must be turned off (page 35 of the installation guide). 1. 2. 3. 4. Press [INTERCOM]. Press [ENTER] to select PAGE. Enter the destination extension number (20). After your telephone displays PAGE XX, press [MUTE].
One-touch setup and operation One-touch overview NOTE: The onetouch buttons are also used to place intercom calls. See Intercom operation beginning on page 25 for details. This telephone has 32 one-touch locations (speed dial locations) where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one-touch locations vary according to how you programmed the one-touch preference.
One-touch setup and operation One touch Assign the buttons on the right side of the phone, the one-touch keys, as intercom or outside call shortcut keys, and enter and view the outside phone numbers. ONE TOUCH Preference TELEPHONE PREFERENCE Assign the one-touch keys as intercom or outsidecall shortcut keys. 1. Press [ENTER]. 2. Press [ENTER] again to enter the ONE TOUCH menu. 3. Press [ ] or [ ] until you see PREFERENCE. 4. Press [ ] or [ ] to highlight INTERCOM or TELEPHONE.
One-touch setup and operation One-touch storage PROGRAM (ENTER NUMBER) PAUSE 1. Press [ENTER]. The screen displays ONE TOUCH. 2. Press [ENTER]. 3. Press [ ] or [ ] repeatedly until you see PROGRAM. 4. Press [ENTER]. The screen includes (ENTER NUMBER). 5. Use the dial pad to enter up to 24 digits. -OR• To copy the most recently dialed number from redial, press [(AUTO) REDIAL]. Only the last number dialed from this extension can be copied to a one-touch location.
One-touch setup and operation One-touch storage continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -ORPress [LOWER], then the desired one-touch key to store the telephone number in the lower location.
One-touch setup and operation To dial a one-touch number This phone comes with one-touch preference preset to INTERCOM. NOTE: To change one-touch preference, see PREFERENCE on page 35 of this manual. If one-touch preference is set to INTERCOM: 1. Lift the handset. -ORPress [ SPEAKER]. -ORPress [HEADSET] and listen for the dial tone. 2. Press the one-touch button. -ORPress [LOWER], then press the one-touch button for the destination number you want to call.
One-touch setup and operation To view or delete a one-touch number To view a one-touch number VIEW 5550100 SPD#15 CANCEL Normal location: SPD# 1-16 Lower Location: SPD# 17-32 1. Press [ENTER]. 2. Press [ ] or [ ] until you see ONE TOUCH. Press [ENTER]. 3. Press [ ] or [ ] until you see VIEW. Press [ENTER]. 4. Press the desired one-touch key to view the telephone number stored in the normal location.
One-touch setup and operation To modify a one-touch number VIEW 5550100 MODIFY SPD#01 1. When a one-touch telephone number is displayed, press [ ] or [ ] to highlight MODIFY. 2. Press [ENTER]. 3. Press the dialpad keys to enter up to 24 digits. • You can include a pause while modifying a dialing sequence which requires one during actual dialing. Press [ ] or [ ] until you see PAUSE, then press [ENTER] when storing a pause. The screen will display P. Each pause counts as one digit.
One-touch setup and operation To modify a one-touch number continued from previous page 4. Press the desired one-touch key to store the telephone number in a location. -ORPress [LOWER], then the desired one-touch key to store the telephone number in the lower location. 5. Press [ ] or [ ] to select CANCEL. Press [ENTER] to exit the VIEW feature. To move to the next feature, press [ ]. -ORPress and hold [ENTER] to exit.
Using a 1080 mailbox Forwarding to DTAD mailbox About forwarding to DTAD Answering system on an auto-attendant 1080 telephone If at least one 1080 telephone is designated to be used as an auto-attendant (if you have the 1080 user's manual, read it for more details), you can designate the auto-attendant telephone as a DTAD (Digital Telephone Answering Device) mailbox for the 1070 or 1040 telephones in the same system.
Using a 1080 mailbox To set up call forwarding To turn call forwarding on NO ANS CALL FWD FWD TO DTAD CALL FROWARD Use this feature to turn the call forwarding to DTAD mailbox function on or off. 1. Press [ENTER]. 2. Press [ ] or [ ] to scroll to NO ANS CALL FWD. Press [ENTER]. 3. Press [ ] or [ ] to display CALL FORWARD. 4. Press [ ] or [ ] to choose FWD TO DTAD or OFF. 5. Press and hold [ENTER] to save the selection and exit.
Using a 1080 mailbox Listening to messages - internal access If a 1040 phone is assigned to a 1080 system extension mailbox, the screen will display the number of new and all messages you have. You will see DTAD: XX/YY, with xx being the number of new, (unplayed,) messges, and yy the number of all messages. Follow the steps below to access the 1080 system extension mailbox to play back your messages. NOTE: If there is no command entered for 10 seconds, “Remote operation” will be announced.
Appendix A Glossary Auto Attendant: If there is at least one 1080 telephone in your system, it may be set up to be an auto attendant. The auto attendant is assigned to pick up a ringing line automatically after a selected number of rings. It may also be set up to record messages for your extension. The auto attendant plays the selected auto attendant message and redirects the call if the caller enters an extension number.
Appendix B Time/date When the telephone is idle, the screen will display the date and time. To set the time follow the steps below. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see TIME/DATE. TIME/DATE = 2007 YEAR 3. Press [ENTER] to see YEAR. Press the dialpad keys to enter the correct year. 4. Press [ ] until you see MONTH. Press the dialpad keys to enter the correct month. 5. Press [ ] until you see DATE. Press the dialpad keys to enter the correct date. 6. Press [ ] until you see HOUR.
Appendix C Centrex operation Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See CSL DELAY RING on page 75 of the installation guide.) Answer a delayed ring The console phone rings and the screen displays the extension number of the intercom sending the delayed ring. 1. Select an idle line. 2. Enter the Centrex pickup code. 3.
Appendix C Centrex operation If you subscribe to Centrex service provided by your local telephone company, you need to set up the system telephones first: Here is an example of one setup. EXT 11 (console) CONSOLE is ON. CSL DELAY RING is OFF. EXT 12 CONSOLE is OFF. CSL DELAY RING is set to 20 seconds. EXT 13 CONSOLE is OFF. CSL DELAY RING is set to 16 seconds. EXT 14 Both CONSOLE and CSL DELAY RING menus are OFF. (This telephone does not use the Centrex service.
Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the phone and/or other rough treatment. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix E Important product information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix E Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Appendix F FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix F FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.
Appendix G Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules. These specifications area designed to provide reasonable protection against such interference in a residential installation.
Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America call 1 (800) 222-3111 or visit www.telephones.att.com; In Canada, call 1 (866) 288-4268. 1.
Appendix H Limited warranty 4.
Appendix H Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix I Technical specification Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter output DC12V 500mA Backup battery (purchased separately) Alkaline 9V, size 1604A Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet REN 0.3B System signal carrier frequency 1.
Appendix J In case of difficulty If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service by visiting our website at www.
Appendix J In case of difficulty • If the wiring for your system is greater than 600 feet, some of the advanced features may not work properly. You may have to remove some of the phones from remote areas. • Check to make sure that each telephone set has a unique extension number. If the sets receive AC power at the same time, either at initial installation or after a power failure, the extension numbers may be the same. Refer to the EXTENSION NUMBER section on page 32 of the installation guide.
Appendix J In case of difficulty • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone to not dial out properly.
Appendix J In case of difficulty I cannot transfer outside calls. • If you are on a conference call with another telephone in the same system (page 22), the call cannot be transferred. • If the destination telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred. • All extensions must have the same outside telephone line connected to Line 1. • Make sure the telephone line cord connected to line jack L1/L2 was provided with the telephone.
Appendix J In case of difficulty • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Make sure the Do Not Disturb feature is not activated (page 15). • If you are on a call, there will be a beep to alert you of incoming calls on the other lines. Cannot join a conversation in progress. • The call privacy feature prevents another set on the system from interrupting a conversation. • Make sure you press the LINE button to release privacy.
Appendix J In case of difficulty The screen displays AC FAIL. • The phone has been disconnected from AC power. When AC power is restored, the screen will return to the usual display. One touch and redial numbers are retained until power is restored. My calls fade out or cut in • If you have a headset plugged into the telephone, try unplugging it and firmly plugging it in again. and out when I am using the telephone.
Appendix J In case of difficulty Common cure for electronic equipment: If the telephone is not responding normally, try the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the spare battery (if the set has one). 3. Wait a few minutes before connecting power to the telephone base. 4. Re-install the spare battery (if the set has one). 5. Wait for the telephone to synchronize its connection. This may take up to one minute.
Index A H AC fail, 4 Alert tones, 7 Answering calls, 9 Auto-mute, 30 Auto-redial, 18 Handset, 10, 12 Hands-free use, 10, 12 Headset, 11, 12 Hold a call, 20 I C Important product instructions, 50-51 In case of difficulty, 59-65 Incoming calls answering, 9-12 Indicator light, 6-7 Intercom, 25-33 Internal access, 44 Call privacy, 21 Call forwarding delay time, 43 Call transfer, 23 Conference call, 22 D Delete redial entries, 17 Dialing one-touch dialing, 38 Directory card, 8 Do not disturb, 15 DSL, 42,
Index N Single-phone page, 29, 30 Speakerphone, 7, 10 System extension message, 42, 44 System extension mailbox, 42-44 Switch lines, 21 Switch speaking mode, 12 Navigation keys, 3 O One-touch keys, 3, 34 delete entries, 39 dial number, 38 new entries, 36-37 preference, 35 T Technical specifications, 58 Temporary tone dialing, 19 P V Page all, 31 Pause, 36, 40 Prime line, 9 Private line, 21-22 Volume control, 13 Voice page, 29-33 W R Warranty, 55-57 Receiving calls, 9-12 Redial stack, 17 Ringer on
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