Installation guide 4-Line small business system 1080 with digital answering system and caller ID/call waiting 1070 with caller ID/call waiting 1040 speakerphone
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information in your User’s manual. Please thoroughly read the installation guide for all the installation and troubleshooting information you need to install and setup your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. The form on the next page helps you to inventory your new sets.
4-line small business system Model, (circle one) 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 1080 1070 1040 Location Serial number, (found on the bottom of the telephone base) Purchase date and place
STOP! Do you receive DSL (digital subscriber line) service for highspeed Internet access through your telephone line(s) from your telephone company? If so, you will need to add either DSL splitters and/or microfilters to your installation. See page 9. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Table of contents Planning your system........................................................................................................................1 System planner.....................................................................................................................................4 Parts checklist (1040/1070/1080)............................................................................................5 Important information for DSL users..........................................
REMOTE CODE............................................................................................................................... 59 MESSAGE LENGTH....................................................................................................................... 60 MESSAGE ALERT........................................................................................................................... 61 CALL SCREENING...............................................................................
Planning your system Your system can have up to 16 telephones (models 1040, 1070 or 1080, purchased separately) and up to 19 telephone numbers. Your system can have all the system features (intercom call, voice page, call transfer, multiple telephone conference call, DTAD mailbox, and auto-attendant).
Planning your system Continued from previous page • If your establishment has single-line phone jacks (page 11), you must purchase two-line adapters (model 16598, part number 89-0071-00). If you have two or three phone lines, you will need one two-line adapter for each phone. If you have four phone lines, you will need two two-line adapters for each phone.
Planning your system Continued from previous page • All extensions that share the same line should share the same line group number (4-15). • You can connect fax machines or other non-system devices to AUXL3 or AUXL4 on the back of the telephone (also called data ports), so they can access line 3 or 4. • See Optional spare battery, page 84 for information about installing spare batteries to maintain basic telephone features in case of a power failure.
System planner
Parts checklist (1040/1070/1080) Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Important information for DSL users Do you receive DSL (digital subscriber line) service for high-speed Internet access through your telephone line(s) from your telephone company? If so, add either DSL splitters and/or microfilters to your installation.
Important information for DSL users Continued from previous page Use splitters to separate the high-frequency DSL signals from the lowfrequency signals used by the telephone equipment. Although some splitters can be installed by end users, most DSL splitters are installed by the telephone company. You can use microfilters at each individual phone jack or telephone set. Telephone service providers typically supply them for free to self installers.
Important information for DSL users Continued from previous page AT&T cannot supply the DSL splitter. Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense.
Professionally installed splitter for DSL lines DSL telephone lines that are used in the system must have either DSL splitters or microfilters. If you are using the DSL line for line 1, or if you have more than three telephones, or if you have an alarm system, you probably need a DSL splitter. Install this splitter (also known as the network interface device or NID) near where the telephone lines enter the building.
Table/desktop installation 1. Connect the two long telephone line cords to the telephone. How you connect the telephone line cords to the wall is determined by your telephone service. Determine if you have one or two-line telephone wall jacks and if you receive DSL (digital subscriber line) service. If one or more of the telephone lines has DSL service, see Important information for DSL users, pages 6-8. Use only the line cords that come with the phones.
Table/desktop installation NOTE: If one or more of your telephone lines is using DSL service, see Important information for DSL users, pages 6-8. A: Two 2-line wall jacks Line 4 + Line 3 Line 2 + Line 1 Electrical outlet not controlled by a wall switch Power adapter B: Four one-line wall jacks with two 2-line adapters.
Table/desktop installation C: Four one-line wall jacks with one 2-line adapter using the telephone AUX jacks. Line 4 Line 3 Line 2 Two-line adapter Line 1 Electrical outlet not controlled by a wall switch Power adapter In this installation, four-conductor telephone line cord (RJ 14) is gray. The long cords supplied with the phone are four-conductor cords. 2. Connect the power adapter to the telephone. Plug the small end of the power adapter into the jack labeled POWER on the back of the phone.
Table/desktop installation 3. Check the extension number. Once you have attached the Line 1 telephone line and AC power to the set and the wall outlets, the set automatically assigns the next available extension number, and shows it in the second line of the display. Plug in the phones in the same order as the extension numbers you assigned on the system planner, (see page 4). 4. Connect the handset cord. Plug one end of the coiled handset cord into the HANDSET jack on the left side of the phone.
Wall mounting The telephone base comes with the bracket mounted for table/desktop use. To mount the telephone on a wall, you will need a telephone outlet wall mounting plate with mounting studs. This mounting plate is available for Getting startedand consumer electronics retailers and may purchase from many hardware require professional installation. Spare battery installation 1. Press on the tabs in the direction of the arrows and pull the bracket away from the telephone base.
Wall mounting 3. Route the telephone line cords and the power cord through slots. (You can use a shorter telephone line cord.) Line 3 + Line 4 Modular telephone line jack Electrical outlet not controlled by a wall switch Wall mount plate Power adapter Line 1 + Line 2 4. Place the telephone base mounting plate (a) just above the mounting studs, then slide the telephone base (b) down until it is secured.
Directory card To write names and/or phone numbers on the directory card, follow the steps below: 1. Remove the clear plastic cover by inserting a small item such as a paperclip into the hole on the lower right corner. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and then the plastic cover. NOTE: There is a replacement directory card in the telephone package. You can use it to replace the current one on the telephone if necessary.
Optional headset (purchased separately) For hands-free telephone conversations, use any industry-standard 2.5mm headset (purchased separately). For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Plug a 2.5mm headset into the HEADSET jack on the left side of the telephone base (beneath a small rubber flap).
Feature menu The table on the following pages provides a summary of the feature menu for this telephone. It lists the features and their possible settings. Default settings are underlined. Use the instructions below for getting around in the feature menu. 1. To enter the feature programming menu, press [ENTER] when the phone is idle. You will see FEATURE SETUP. 2. Press [ ] or [ ] to move among the different feature categories. When you see a category that you want to customize, press [ENTER]. 3.
Feature menu All default settings are underlined. Feature ONE TOUCH Function Options Assign the one-touch keys on the right of the phone as intercom or outside call shortcut keys, and enter and view the outside phone numbers. PREFERENCE Assign the one-touch keys as intercom or outside call shortcut keys. PROGRAM Store a telephone number into a one- up to 24 digits touch memory location. (including pause and #) VIEW View telephone numbers stored in one-touch memory locations.
Feature menu Feature TIME/DATE YEAR, MONTH, DATE, HOUR, MINUTE, AM/PM Function Options Set the date and time. Set the clock. Set the date and time. For the 1080 and 1070, incoming caller ID updates the clock setting automatically. Default: 1:00 AM 1/01, 2007 SPECIAL OPTIONS Customize some multi-line functions, display behavior, Central Office Voice Mail (COVM) setup, and Area Code setup. PRIME LINE Assign a line on this phone to be selected automatically when you make or answer a call.
Feature menu Feature Function Options COVM RESET (1080 and 1070 only) Clear Central Office Voice Mail (COVM) indicator when the telephone indicates there is voice mail when you have none, or you have accessed your voice mail from a remote location (while away from home or office). N/A AREA CODES (1080 and 1070 only) Set one home area code and up to five local area codes for use with caller ID features. LINE GROUP Assign the telephone to a line group.
Feature menu Feature SYS EXT MAILBOX (1080 only) Function Options Assign 1070 and 1040 telephones to use a desired 1080 telephone as a voice message mailbox. AUTO SETUP Automatically assigns all 1070 and 1040 telephones to individual 1080 mailboxes. If a 1070 or 1040 telephone is already using a specific 1080 telephone as a mailbox, that assignment remains. CUSTOM SETUP Assign a desired 1080 telephone Current autoas the mailbox for 1070 and 1040 attendant system telephones.
Feature menu Feature Function Options TOLL SAVER When turned on, the answering system picks up incoming calls within eight seconds if there is at least one new private message. ON, OFF REMOTE CODE Set the code (password) needed for remote access to some features of your phone. This code also allows people at 1070 and 1040 telephones, and non-system telephones, to listen to their messages. 000 – 999 Default: 111 MESSAGE LENGTH Set the maximum length of recorded incoming messages.
Feature menu Feature CENTREX Function Options Set up a Centrex console telephone. CONSOLE Specify whether your telephone is the Centrex console telephone. ON, OFF CSL DELAY RING Set the time to delay ring for the Centrex console telephone. One ring cycle lasts about six seconds. OFF, 2, 4, 6, 8, 10, 12, 14, 16, 18, 20, 22, 24, 26, 28, 30 SEC LANGUAGE LANGUAGE Choose the display language. Select the language for screen displays.
DTAD feature menu (1080 only) Use the features in this menu to listen to and delete incoming messages, and to record and review outgoing messages. To enter the DTAD menu: 1. Press [DTAD] when the phone is idle. You see DTAD FEATURE. 2. Press [ ] or [ ] to move among the different DTAD categories. When you see a category that you want to customize, press [ENTER]. 3. Press [ ] or [ ] to get to a specific feature. 4. You may need to use [ ] or [ ] to choose a subfeature. 5.
DTAD feature menu (1080 only) Feature PRIVATE MSGS Function Play and delete private messages, and record an outgoing message for the private message mailbox. PLAY NEW MSGS Play back new private messages. PLAY ALL MSGS Play back all private messages. REMOVE ALL MSGS Delete all private messages. PRIVATE OGM Record the private outgoing message. The pre-recorded message is, "Hello. Please leave a message after the tone.” CENTRAL MSGS Play and delete central (general) messages.
DTAD feature menu (1080 only) Feature Function AA NIGHT-OGM Record the auto attendant system message. For nighttime, the default message is, "Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your party's extension, you may dial it now. For our company directory, please dial 0. To leave a message, please dial 9." AA DIR-OGM Record a directory of extension assignments for your business.
Menu operation Feature setup, memory programming, and some individual feature operations for the 1040, 1070, 1080 use menus shown in the display. Use the navigation keys ([ ], [ ], [ ], [ ], [ENTER]) to begin, end, and move through menu operations. The menu operation you are accessing (for example, feature setup) is on the top line of the display. Access the menu by pressing [ENTER] when the telephone is idle. Press [ ] or [ ] until you see the feature menu options. Press [ENTER] to select an item.
Phone settings Language FEATURE SETUP ENGLISH LANGUAGE CONFIG FUNCIONES Espanol IDIOMA CONFIG. FONCT. Français LANGUE This telephone comes factory set for English displays. If it is necessary to change the display language that is used in all menus and screen displays to Spanish or French, follow these steps to reach the LANGUAGE menu: 1. Press [ENTER]. 2. Press [ ] until you see LANGUAGE. 3. Press [ ] or [ ] to select the desired language (ENGLISH, Espanol or Français). 4.
One touch Assign the buttons on the right side of the phone, the one-touch keys, as intercom or outside call shortcut keys, and enter and view the outside phone numbers. Preference ONE TOUCH TELEPHONE PREFERENCE Assign the one-touch keys as intercom or outsidecall shortcut keys. 1. Press [ENTER]. 2. Press [ENTER] again to enter the ONE TOUCH menu. 3. Press [ ] or [ ] until you see PREFERENCE. 4. Press [ ] or [ ] to highlight INTERCOM or TELEPHONE. INTERCOM is the default setting. 5.
One touch Continued from previous page PROGRAM 5550100 PAUSE PROGRAM 5550100 TONE PROGRAM 5550100 FLASH PROGRAM 5550100 DELETE CHAR PROGRAM 5550100 CANCEL • Store a signal for switching to temporary tone dialing. If you have dial pulse (rotary) service, this signal is required for some special services. Press [ ] or [ ] until you see TONE, then press [ENTER]. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.
Phone settings Customize the telephone functions for this phone. Extension number PHONE SETTING 11 EXTENSION NO Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done automatically when the phone is initially setup. If you want to change the extension number, follow the instructions below. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3.
Phone settings Ringer on/off RINGER ON/OFF ON L1 RINGER Use this feature to control whether there is audible alerting for outside calls on a line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see RINGER ON/OFF. Press [ENTER]. 4. Press [ ] or [ ] to select the desired line (L1 RINGER, L2 RINGER, L3 RINGER or L4 RINGER). 5. Press [ ] or [ ] to turn the ringer ON or OFF. ON is the default setting. 6. To move to the next line, press [ ].
Phone settings Delay ring PHONE SETTINGS OFF DELAY RING Use this feature to set the length of time before incoming calls ring at this telephone. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see DELAY RING. 4. Press [ ] or [ ] to choose a setting, OFF or 2-30 seconds. If you selected OFF, the telephone rings immediately when a call is received. If you did not select OFF, the telephone will ring after the desired ring delay time.
Phone settings Auto-MUTE PHONE SETTINGS ON AUTO-MUTE Use this feature to choose whether sound at this extension will be heard automatically in response to a page (auto-mute off) or only when [MUTE] is pressed. Choose auto-mute OFF to permit hands-free conversation and room monitoring (see the Room monitor section on the user’s manual). Choose auto-mute ON to protect privacy (see the page a specific extension section on the user's manual). 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS.
Phone settings Tone/pulse Use this feature to choose tone (Touch-Tone) or pulse (Dial-Pulse) dialing. The factory setting is TONE. Change this to PULSE (rotary) only if you do not have touch-tone dialing service. 1. Press [ENTER]. PHONE SETTINGS TONE TONE/PULSE 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see TONE/PULSE. 4. Press [ ] or [ ] to choose TONE or PULSE. 5. To move to the next feature, press [ ]. -ORTo exit setup, press and hold [ENTER].
Time/date When the telephone is idle, the screen displays the date and time. You can set the time manually or, for 1080 and 1070 extensions, with incoming caller ID information. Even if you have caller ID, you must set the year once for voice messages to have the correct day of the week. TIME/DATE 1. Press [ENTER]. 2. Press [ ] or [ ] until you see TIME/DATE. = 2007 YEAR 3. Press [ENTER] to see YEAR. Press the dial pad keys to enter the correct year. 4. Press [ ] until you see MONTH.
Time/date Continued from previous page • Setting the clock in this menu also sets the time for the answering system. Before playing each message, the answering system announces the day and time the message was received (see the Private message playback section on the 1080 user’s manual). Before using the answering system, use this menu to set the year. If you do not have caller ID, you will also have to set the date and time, so that messages are dated correctly.
Special options Use the following features to customize some multi-line functions, display settings, Central Office Voice Mail (COVM) setup, and, for 1070 & 1080 users, caller ID/area code setup. Prime LINE SPECIAL OPTIONS LINE 1 PRIME LINE Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you lift the handset, press [ SPEAKER] or [HEADSET] (if a headset is connected) to make or answer an outside call. 1. Press [ENTER]. 2.
Special options Scroll rate SPECIAL OPTIONS MEDIUM SCROLL RATE Use this feature to choose the speed for the rapid scroll feature. (See Rapid scroll on page 18 for details.) 1. Press [ENTER]. 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER]. 3. Press [ ] or [ ] until you see SCROLL RATE. 4. Press [ ] or [ ] to choose the desired scrolling speed VERY SLOW, SLOW, MEDIUM, FAST or VERY FAST. 5. To move to the next feature, press [ ]. -ORTo exit setup, press and hold [ENTER].
Special options COVM ON/OFF, 1080 and 1070 only If you subscribe to voice mail service with your local telephone service provider, turn the COVM (Central Office Voice Mail) indicator on to have the screen display the appropriate telephone line number(s) when there are telephone company messages waiting. If you do not subscribe to voice mail service, turn the COVM indicator off for each line. 1. Press [ENTER]. COVM ON/OFF OFF L1 COVM ON/OFF 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER].
Special options AREA CODES, 1080 and 1070 only You can program this phone to recognize one home and up to five local area codes. If you simply dial the last seven digits of a telephone number to make a call within your own area code, you should enter your own area code into the telephone as the home area code. Then, if you receive a call from within your home area code, the screen displays the seven digits of the telephone number.
Special options LINE group If all of the sets have the default setting of LINE 4, and all the extensions in your system are connected to all lines, you can ignore this feature. If there are extensions that have a private (not shared) telephone line connected to line 4, choose PRIVATE LINE. If you choose PRIVATE LINE, then call transfer, hold, call privacy, and other advanced features may not work correctly.
Special options Continued from previous page Line group example There are 12 line group numbers to select (4-15). Refer to the table below for the various line-group combinations that result from using 16 units and 7 telephone lines.
Special options Reset all SPECIAL OPTIONS RESET ALL RESET ALL ENTER: RESET ALL? Use this feature to return all feature settings for this phone to their factory settings and erase the redial stack and all one-touch entries. Voice messages left in a 1080 mailbox are not erased. STOP If you reset all features to the default settings, all previous feature programming and one-touch entries are erased.
AUTO ATT SETUP (1080 only) Set up the programmable auto attendant to answer outside calls, provide callers with company directories, and record voice messages for a multiphone system. If a 1080 extension is an active auto attendant and its auto attendant is answering or directing a call, playing or recording an announcement or message, the LINE light flashes continuously (two short flashes with a long one continually).
AUTO ATT SETUP (1080 only) Every 1080 = AA Use this feature to make all 1080 phones auto attendants. AUTO ATT SETUP EVERY 1080 = AA 1. Press [ENTER] on any 1080 system telephone. 2. Press [ ] or [ ] until you see AUTO ATT SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see EVERY 1080=AA. Press [ENTER]. 4. The screen will show CONFIRM? Press [ENTER] within three seconds to confirm the selection. 5. To move to the next feature, press [ ]. -ORTo exit setup, press and hold [ENTER].
AUTO ATT SETUP (1080 only) Per 1080 = AA Use this feature to assign individual 1080 telephone(s) as auto attendant(s). 1. Press [ENTER] on any 1080 system telephone. 2. Press [ ] or [ ] until you see AUTO ATT SETUP. Press [ENTER]. PER 1080 = AA 3. Press [ ] or [ ] until you see PER 1080 = AA. Press [ENTER]. NO EXT# 11 = AA? 4. Press [ ] or [ ] to highlight the extension number of the desired 1080 telephone. 5.
AUTO ATT SETUP (1080 only) AUTO ATT delay Use this feature to choose how long this phone rings before the auto attendant picks up a call. One ring cycle lasts about six seconds. 1. Press [ENTER]. AUTO ATT SETUP 06 SEC AUTO ATT DELAY 2. Press [ ] or [ ] until you see AUTO ATT SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see AUTO ATT DELAY. 4. Press [ ] or [ ] to choose the desired setting (6–30 seconds). 5. To move to the next feature, press [ ]. -ORTo exit setup, press and hold [ENTER].
AUTO ATT SETUP (1080 only) DAY/NIGHT TIMES Use this feature to specify times to be considered day or night for auto attendant features. The auto attendant feature only works with a multi-phone system. If you need to have different outgoing messages at different times of the day, you MUST program the hours for day and night times so the answering system plays the correct auto attendant outgoing announcement. 1. Press [ENTER]. AUTO ATT SETUP 2. Press [ ] or [ ] until you see AUTO ATT SETUP. Press [ENTER].
AUTO ATT SETUP (1080 only) RESET AUTO ATT, (1080 only) Use this feature to return auto attendant setup for all phones to default. AUTO ATT SETUP STOP RESET AUTO ATT When you confirm this function on a 1080 telephone, all settings in the AUTO ATT SETUP menu and SYS EXT MAILBOX menu of all 1080 telephones will return to the factory settings. 1. Press [ENTER] on the desired 1080 system telephone. RESET AUTO ATT 2. Press [ ] or [ ] until you see AUTO ATT SETUP. Press [ENTER]. ENTER: CONFIRM ? 3.
SYS EXT mailbox (1080 only) About system extension mailboxes If a 1080 telephone is an auto attendant (page 46), it can be a system extension (SYS EXT) mailbox for 1070 and 1040 telephones in the system. When the 1080 phone is a SYS EXT mailbox, it can answer calls transferred by the auto attendant system and record caller’s messages for its SYS EXT telephones. These messages are called extension messages. Each extension message can be up to one minute.
SYS EXT mailbox (1080 only) Auto setup SYS EXT MAILBOX Use this feature to automatically assign all 1070 and 1040 phones to individual 1080 mailboxes. If a 1070 or 1040 phone is already using a specific 1080 phone as a mailbox, that assignment remains. AUTO SETUP 1. Press [ENTER] on any 1080 telephone. AUTO SETUP 2. Press [ ] or [ ] until you see SYS EXT MAILBOX. Press [ENTER]. PLEASE WAIT! 3. Press [ ] or [ ] until you see AUTO SETUP. Press [ENTER]. 4.
SYS EXT mailbox (1080 only) Unassign Mboxes UNASSIGN MBOXES ENTER: CONFIRM ? Use this feature to cancel the auto attendant mailbox function for all 1080 phones. Any 1070 or 1040 phones assigned to 1080 mailboxes now have no mailboxes, although the already-recorded messages are still there. Listen and delete all extension messages before selecting UNASSIGN MBOXES (see the Listening to messages internal access section in the 1070 or 1040 user’s manual). 1. Press [ENTER] on any 1080 telephone in the system.
SYS EXT mailbox (1080 only) REMOVE ext msgs SYS EXT MAILBOX REMOVE EXT MSGS Use this feature to delete all messages for a specific 1070 or 1040 phone that uses this 1080 mailbox, or delete all 1070 and 1040 messages in this 1080 mailbox. To delete all messages from one SYS EXT telephone 1. Press [ENTER] on the 1080 mailbox phone. 2. Press [ ] or [ ] until you see SYS EXT MAILBOX. Press [ENTER]. REMOVE EXT MSGS MESSAGES: 02/06 13 MSGS PER EXT 3. Press [ ] or [ ] until you see REMOVE EXT MSGS.
SYS EXT mailbox (1080 only) To delete all messages of all SYS EXT phones 1. Press [ENTER] on the 1080 telephone. REMOVE EXT MSGS ALL EXTS MSG MSGS PER EXT 2. Press [ ] or [ ] until you see SYS EXT MAILBOX. Press [ENTER]. 3. Press [ ] or [ ] until you see REMOVE EXT MSGS. Press [ENTER]. 4. Press [ ] or [ ] to choose ALL EXTS MSG. 5. Press [ENTER]. The screen displays REMOVE ALL? 6.
DTAD setup (1080 only) Answer status DTAD SETUP ON ANSWER STATUS Use this feature to set up the 1080 phone to record private messages (not the SYS EXT messages meant for the associated 1070 and 1040 phones). 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. The screen displays ANSWER STATUS. 3. Press [ ] or [ ] to choose ON to turn the answering system on, or OFF to turn the answering system off. 4. To move to the next feature, press [ ].
DTAD setup (1080 only) Answer delay DTAD SETUP 15 SEC ANSWER DELAY NOTE: For the auto attendant to work properly, you must make sure that the DTAD answer delay time is longer than the auto attendant answer delay time (page 49). Use this feature to set the length of time this phone rings before the answering system picks up the call. One ring cycle lasts about six seconds. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see ANSWER DELAY. 4.
DTAD setup (1080 only) Remote code DTAD SETUP = 111 REMOTE CODE Use this feature to select a three-digit number to allow remote access from another telephone (away from your home or office, see the 1080 user's manual for details) and internal access from the SYS EXT telephones (See the 1070 or 1040 user's manual for details). This code is 111 by default. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see REMOTE CODE. 4.
DTAD setup (1080 only) Message length DTAD SETUP 1 MINUTE MESSAGE LENGTH Use this feature to set the maximum length of recorded messages. You can select the maximum length for the messages callers can record. If you choose UNLIMITED, the caller can record a message of any length, up to the amount of time remaining for all messages, memos, and announcements. If you choose GREETING ONLY, the caller hears the selected outgoing announcement but is not able to record a message.
DTAD setup (1080 only) Message alert Use this feature to turn the audible message alert on or off. DTAD SETUP ON MESSAGE ALERT If the message alert tone is on, the telephone beeps every 30 seconds when there are new private or central messages. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see MESSAGE ALERT. 4. Press [ ] or [ ] to choose ON or OFF. 5. To move to the next feature, press [ ]. -ORTo exit setup, press and hold [ENTER].
DTAD setup (1080 only) Call screening DTAD SETUP ON CALL SCREENING Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming private message on your telephone when a call comes in. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see CALL SCREENING. 4. Press [ ] or [ ] to choose ON or OFF. 5. To move to the next feature, press [ ].
DTAD FEATURE MENU (1080 only) Setup the answering system in DTAD FEATURE menu. The DTAD FEATURE menu allows you to: DTAD FEATURE PRIVATE MSGS • Play or remove incoming private messages, and record your outgoing announcement for your private mailbox. • Play or remove central messages. • Record a 2-way conversation. • Record a memo or reminder into your private mailbox. • Record, share or download announcements for the auto attendant. • Check the remaining record time.
DTAD FEATURE MENU (1080 only) Here is the menu structure for the DTAD FEATURE menu: Feature Menu PRIVATE MSGS Function Play and delete private messages, and record an outgoing message for the private message mailbox. PLAY NEW MSGS Play back new private messages. PLAY ALL MSGS Play back all private messages. REMOVE ALL MSGS Delete all private messages. PRIVATE OGM Record the private announcement. CENTRAL MSGS Play and delete central (general) messages.
DTAD FEATURE MENU (1080 only) Outgoing announcements for auto attendant If your system has an auto attendant, you need to program the day and night times (see DAY/night times on page 50). The auto attendant uses the times you program to determine which announcement to play. There are three different auto attendant announcements available. You can choose to record your own auto attendant announcements or use the pre-recorded announcements listed here.
DTAD FEATURE MENU (1080 only) Outgoing daytime announcement To record the daytime announcement SYSTEM OGMS The 1080 has a pre-recorded daytime announcement, “Thank you for calling our company. If you know your party’s extension, you may dial it at any time. For a company directory please dial 0. To leave a message please dial 9.” You can use this announcement or replace it with a recording of your own, using the steps below.
DTAD FEATURE MENU (1080 only) Outgoing daytime announcement To play the daytime announcement SYSTEM OGMS AA DAY-OGM PLAY 1. Press [DTAD]. 2. Press [ ] or [ ] until you see SYSTEM OGMS. Press [ENTER]. 3. Press [ ] or [ ] until you see AA DAY-OGM. 4. Press [ ] or [ ] until you see PLAY. Press [ENTER]. The current daytime announcement plays. To stop playing, press [ENTER]. 5. Press [DTAD] to exit the DTAD feature menu. To delete the daytime announcement 1.
DTAD FEATURE MENU (1080 only) Outgoing nighttime announcement To record the nighttime announcement SYSTEM OGMS The default outgoing nighttime announcement is, “Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your party’s extension, you may dial it now. For a company directory please dial 0. To leave a message, please dial 9.” You can use this message, or replace it with a recording of your own.
DTAD FEATURE MENU (1080 only) Outgoing nighttime announcement To play the nighttime announcement SYSTEM OGMS AA NIGHT-OGM PLAY 1. Press [DTAD]. 2. Press [ ] or [ ] until you see SYSTEM OGMS. Press [ENTER]. 3. Press [ ] or [ ] until you see AA NIGHT-OGM. 4. Press [ ] or [ ] until you see PLAY. Press [ENTER]. The current nighttime announcement will be played. To stop playing, press [ENTER]. 5. Press [DTAD] to exit the DTAD feature menu. To delete the nighttime announcement 1.
DTAD FEATURE MENU (1080 only) Directory announcement To record the directory announcement SYSTEM OGMS The default directory announcement is, “Please enter the extension number.” You can use this announcement, or replace it with a recording of your own. AA DIR-OGM RECORD The directory announcement is what callers hear when they press [0] to listen to the company directory.
DTAD FEATURE MENU (1080 only) Directory announcement To play the directory announcement SYSTEM OGMS AA DIR-OGM PLAY 1. Press [DTAD]. 2. Press [ ] or [ ] until you see SYSTEM OGMS. Press [ENTER]. 3. Press [ ] or [ ] until you see AA DIR-OGM. 4. Press [ ] or [ ] until you see PLAY. Press [ENTER]. The current directory announcement plays. To stop playing, press [ENTER]. 5. Press [DTAD] to exit the DTAD feature menu. To delete the directory announcement 1.
DTAD FEATURE MENU (1080 only) Share system announcements If you have recorded your own auto-attendant announcements, you can share them with the other auto attendants in the system. SYSTEM OGMS ON SHARE OGMS 1. Press [DTAD]. 2. Press [ ] or [ ] until you see SYSTEM OGMS. Press [ENTER]. 3. Press [ ] or [ ] until you see SHARE OGMS. 4. Press [ ] or [ ] to select ON if you want to share the auto-attendant announcements with the other auto attendants. 5. Press [ ] until you see EXIT, then press [ENTER].
DTAD FEATURE MENU (1080 only) Download system announcements SYSTEM OGMS If there are auto-attendant announcements shared in the system, you can download them from other auto attendants. DOWNLOAD OGMS 1. Press [DTAD]. DOWNLOAD OGMS FROM EXT#15 DOWNLOAD DOWNLOAD OGMS DOWNLOADING PLEASE WAIT! 07 SECONDS 2. Press [ ] or [ ] until you see SYSTEM OGMS. Press [ENTER]. 3. Press [ ] or [ ] until you see DOWNLOAD OGMS. 4. Press [ENTER].
Centrex Use this feature with the Centrex system only. You will need to program the next two features if this phone is the destination console phone for your Centrex system. For more information on using Centrex (a service provided by your service provider for a fee), see pages 77-78. Console Specify whether this phone is the Centrex console phone. CENTREX ON CONSOLE 1. Press [ENTER] on the desired system telephone to be assigned as a console. 2. Press [ ] or [ ] until you see CENTREX. Press [ENTER]. 3.
Centrex CSL delay ring Set the length of time before this phone routes a call to the Centrex console phone. One ring cycle lasts about six seconds. CENTREX 02 SEC CSL DELAY RING 1. Press [ENTER] on the desired system telephone for the Centrex service (except the console telephone). 2. Press [ ] or [ ] until you see CENTREX. Press [ENTER]. 3. Press [ ] or [ ] until you see CSL DELAY RING. 4. Press [ ] or [ ] to choose the desired delay time (2–30 seconds). On the console telephone, choose OFF. 5.
Language FEATURE SETUP ENGLISH LANGUAGE CONFIG FUNCIONES EspaNol IDIOMA This telephone comes factory set for English displays. If it is necessary to change the display language to Spanish or French, follow these steps to reach the LANGUAGE menu: 1. Press [ENTER]. 2. Press [ ] or [ ] until you see LANGUAGE. 3. Press [ ] or [ ] to select the desired language used in all menus and screen displays (ENGLISH, EspaNol or Français). 4. To exit setup, press and hold [ENTER]. CONFIG. FONCT.
Centrex operation Setup checklist Before expanding your system or installing for Centrex, review the System planner on page 4. If you have Centrex, contact your local telephone company for further information about Centrex service. • The phone number for line 1 must be the same on all phones in order for the intercom and paging features to work. • Identify the phone that you will use as the console phone. • Follow the regular installation instructions in this manual. • Enable the console phone.
Centrex operation Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls ring at the console phone. (See CSL delay RING on page 75.
About a fax machine Adding a fax machine You may wish to use a fax machine with your phone. Choose line 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use. • That line’s telephone number is your fax number. • The same line can be used for outgoing calls, (incoming faxes get a busy signal when the line is in use). • Set your fax machine to answer on the first ring (follow manufacturer’s instructions).
Technical specification Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter output DC12V 500mA Backup battery (purchased separately) Alkaline 9V, size 1604A Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet REN 0.3B System signal carrier frequency 1.
Appendix A Glossary Auto Attendant: A 1080 telephone in your multi-telephone system is assigned to pick up a ringing line automatically after a selected number of rings. The Auto Attendant plays the selected auto attendant message and redirects the call if the caller enters an extension number. You can assign up to 16 Auto Attendants in your telephone system.
Appendix A Glossary Continued from previous page DSL filter: DSL filters filter out the high-frequency data signals that carry highspeed data to computers. Any of system lines 2 through 4 that carry Digital Subscriber Line (DSL) service need DSL filters installed in the telephone line jacks to improve voice call quality and caller ID reception. You cannot use DSL filters on system Line 1 because it carries data to all the system phones.
Appendix A Glossary Continued from previous page Mailbox: A place to store answering system messages. The 1080 phone can have separate mailboxes for private messages, central messages, and system extension messages. Memory loss protection: Even if the telephone has no AC power or a battery, all programming and messages are retained. Navigation keys: These are the buttons you use to program your 1080 phone and for scrolling through feature options ([ENTER], [ ], [ ], [ ], [ ]).
Appendix B Optional spare battery (purchased separately) Install a 9V alkaline battery (purchased separately) to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset, and to dial calls using the dial pad and the one touch or redial features. No other features will work until AC power is restored.
Appendix B Optional spare battery (purchased separately) 5. Insert a new alkaline battery (9V, size 1064A, purchased separately) following the polarity label in the battery compartment. Polarity label + 7 6. Replace the battery compartment cover and tighten the screw. Replace the battery compartment screw with a Phillips screwdriver. 7. For desktop mode, reattach the bracket to the telephone base by sliding the tabs into the holes as shown. Snap the bracket into the telephone base.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service by visiting our website at www.telephones.att.
Troubleshooting • If Line 1 is a DSL line, have a professional install a splitter on the telephone line. See the installation guide and contact your DSL service provider for more information. • If the wiring for your system is greater than 600 feet, some of the advanced features may not work properly. You may have to remove some of the phones from remote areas. • Check to make sure that each telephone set has a unique extension number.
Troubleshooting • If the other telephones in your home or office are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone not to dial out properly.
Troubleshooting • All extensions must have the same outside telephone line connected to Line 1. • Make sure the telephone line cord connected to line jack L1/L2 was provided with the telephone. • Check to make sure that each telephone set has a unique extension number. If the sets receive AC power at the same time, either at initial installation or after a power failure, the extension numbers may be the same. Refer to the EXTENSION NUMBER section on page 32.
Troubleshooting Cannot join a conversation • The call privacy feature prevents another set in progress. on the system from interrupting a conversation. Make sure you press the LINE button to release privacy. (See the Call privacy section on the user’s manual.) The call privacy feature does not work. • In some installations that have fiber optic service (digital service to the building, analog service within the building) the signals to the extensions may not support the call privacy feature.
Troubleshooting My calls fade out or cut in • If you have a headset plugged into the telephone, and out when I am using try unplugging it and firmly plugging it in again. the telephone. • Disconnect the telephone base from the modular jack and plug in another corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).
Troubleshooting My caller ID features are not working properly (1070 and 1080 only). • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone. • The caller may not be calling from an area that supports caller ID. • Both you and the caller’s telephone companies must use equipment that are compatible with caller ID service. • Make sure the area codes are set correctly on the telephone (page 42). • Reset the phone.
Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the spare battery (if the set has one). 3. Wait a few minutes before connecting power to the telephone base. 4. Re-install the spare battery (if the set has one). 5. Wait for the telephone to synchronize its connection. This may take up to one minute.
Troubleshooting The answering system does not record messages (1080 only). • Make sure the answering system is on. • If the memory is full, the system announces "Memory full" and then hangs up. You need to delete some old messages in order to make room for new messages. • If GREETING ONLY is selected in the MESSAGE LENGTH menu, the answering system only plays back the outgoing announcement. It does not record incoming private messages. (See the MESSAGE LENGTH section on the 1080 user’s manual.
Troubleshooting The messages on the system are very difficult to hear (1080 only). • If HEADSET is selected in the AUTOMATIC MODE menu and a headset is connected on the telephone, you need to use the headset to hear messages (page 39). • Press [ VOLUME] on the telephone base to increase the volume. The answering system does not respond to remote access commands. • Make sure you are using the correct remote access code (see the REMOTE CODE section on page 59 of this manual).
Troubleshooting The auto attendant announcement is not correct (1080 only). • Make sure the day/night announcements are set up and recorded. • Make sure that the DAY and NIGHT times that you entered are appropriate. (See the DAY/NIGHT TIME section on page 50 of this manual.) The auto attendant does • Make sure directory announcement is recorded not respond when callers correctly to suit your company’s needs (see the dial an extension (1080 Directory announcement section on page 70). only).
Index A AC fail, 85 Answer delay time, 58 Answer status, 57 Area code, 42 Assign console, 74 Auto attendant setup, 46-51 Auto attendant delay time, 49 Auto-mute, 35 Automatic mode, 39 L Language, 29 Line group, 43 C Call screening, 62 Central message, 81 Centrex service, 74 Console delay ring, 75 COVM, 41, 81 O One-touch, 30 preference, 30 M Message length, 60 N Nighttime outgoing announcement, 68 P Prime line, 39 Private line, 43 D Daytime outgoing announcement, 66 Directory announcement, 70 Director
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