Installation Manual

96
• Make sure the day/night announcements are set
up and recorded.
• Make sure that the DAY and NIGHT times that
you entered are appropriate. (See the
DAY/NIGHT TIME section on page 50 of this
manual.)
The auto attendant
announcement is not
correct (1080 only).
• Make sure directory announcement is recorded
correctly to suit your company’s needs (see the
Directory announcement section on page 70).
• Make sure the caller is calling from a touch-tone
telephone. If the caller hears clicks rather than
tones, the commands will not be recognized.
• The auto attendant may not detect the callers'
commands when the announcement plays. Wait
until the announcement is over before entering
the code.
• There may be interference on the telephone line
callers are using. Press the dial pad keys rmly
when dialing.
The auto attendant does
not respond when callers
dial an extension (1080
only).
Troubleshooting
• Check the central (general) mailbox(es) for the
messages.
• Check Line Group setting (see page 43 for
directions).
Some messages for
specic extensions were
not recorded.
• Make sure that the line group settings are
correct (see page 43 for directions).
Callers complain that their
calls get lost aer they
dial an extension number.
My phone beeps for no
reason.
• If someone is trying to assign your phone’s
extension number to another phone, your phone
sounds a warning beep, and displays
IS ALREADY USED.