User’s manual 1080 Corded telephone/ 4-Line small business small business system/ system with digital speakerphone/ answering system and answering system with caller ID/call waiting caller ID/ call waiting 1
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information on pages 91-92 of this manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. © 2007 Advanced American Telephones. All rights reserved.
STOP! Do you receive DSL, (Digital subscriber line,) service for highspeed internet access through your telephone line(s) from your telephone company? If so, you will need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .
User's manual 1080 4-line small business system with digital answering system and caller ID/call waiting Table of contents Getting started Introduction............................................................................................................................................1 Telephone overview...........................................................................................................................2 Display screen messages....................................................
Intercom .............................................................................................................................................. 26 Make an intercom call with the handset......................................................................... 26 Make an intercom call with the speakerphone or headset.................................... 27 Answer an intercom call..........................................................................................................
To store an entry to the directory or a one-touch key..................................................56 To save an entry to the directory.........................................................................................56 To save an entry to a one-touch key..................................................................................56 Call waiting and message waiting............................................................................................57 CID with call waiting.............
SYS EXT mailbox ............................................................................................................................. 81 About system extension mailboxes.................................................................................... 81 REMOVE EXT MSGS..................................................................................................................... 82 To delete all messages from one SYS EXT telephone...............................................
Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system. The 1080 telephone is compatible with 1070 and 1040 telephones. For details, see the Installation Guide. This system is not compatible with any other AT&T 4-line small business telephones, except for the 1070 and 1040 telephones. The 1080 telephone is hearing-aid compatible and can be connected to up to four incoming telephone lines.
Getting started Telephone overview REMOVE While playing a message, press to delete it. While reviewing the call history, directory or redial stack, press to delete an individual entry. While entering or editing a name or number, press to delete a character. LINE BUTTONS, 1-4 Press to make or answer a call on the desired line (page 10). While on a call, press to release the call privacy feature (page 21). CALL HISTORY Press until you see caller ID information (page 54). Press again to quit.
Getting started Telephone overview One-touch keys Press to make an intercom call (page 26) or a one-touch outside call (page 38). Navigation keys Press to scroll up, down, left or right while in the menu. VOLUME While the telephone is not in use, press to adjust ringer volume (page 13). During a call, press to adjust listening volume (page 13). During message playback, press to adjust the playback volume (page 74). ENTER Press until you see the main menu.
Getting started Display screen messages LCD contrast SPECIAL OPTIONS LEVEL-4 LCD CONTRAST Your set's display provides important information. You can adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER]. 3. Press [ ] or [ ] until you see LCD CONTRAST. 4. Press [ ] or [ ] to select the screen contrast level (1-8). 5. To move to the next feature, press [ ].
Getting started Display screen messages continued from previous page DTAD FULL! The recording memory is full. You will have to delete some messages before new ones can be recorded. (EMPTY) The directory or one-touch location is empty. EXT BUSY-AA The auto attendant system is answering a call. EXT BUSY-REC The answering system is answering a call. EXT BUSY-REMOTE The telephone is in the remote or internal access mode. EXT XX RING There is an incoming Centrex call. FULL! The directory is full.
Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashing slowly when the line is on hold. • Flashes quickly when a person has transferred a call on that line. • Flashes quickly when there is an incoming auto attendant transferred call on the line. • Flashes rapidly when there is an incoming call. Red: • On when another telephone in the system is using the line. • Flashes slowly when the line is on hold by another telephone in the system.
Getting started Indicator lights & tones NEW CALL • On when there are unreviewed calls. • Flashes when there are new voice mail messages. The screen will display ”COVM”, with “1”, “2”, “3”, and/or “4” under “COVM”, depending on which lines have messages waiting. INTERCOM • On when the telephone is on an intercom call or a paged call. • On when the system is busy and the intercom is unavailable. • Flashes during an incoming intercom call’s ringing. HEADSET • On when the headset is in use.
Getting started Directory card To write names and/or phone numbers on the directory card, follow the steps below: 1. Remove the clear plastic cover by inserting a small item such as paperclip into the hole on the lower right corner. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and then the plastic cover. NOTE: There is a replacement directory card in the telephone package.
Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls if you do not press a line button. (To change the prime line, see Prime line on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line. Lit line indicators The four indicators above the [LINE] keys will indicate the state of the corresponding phone line. The four LINE lights have two colors: • Green is for outside calls. a.
Telephone operation Basic phone operation continued from previous page Handset To make a call: 1. Lift the handset. 2. Dial a number. • To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. • To answer a call, lift the handset. • To hang up, place the handset on the base. • Speakerphone To make a call: 1. Press and release the desired LINE button or [ SPEAKER]. The SPEAKER light goes on. 2. Wait for a dial tone, then dial the number.
Telephone operation Basic phone operation continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be purchased separately. • • • To make a call: 1. Press [HEADSET] (if a headset is connected to the telephone base). 2. Wait for a dial tone, then dial the number. To answer a call, press [HEADSET]. To hang up, press [HEADSET].
Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ SPEAKER], then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press [ SPEAKER] or the call will be disconnected.) To switch from speakerphone to headset, insert the headset plug into the jack on the side of the telephone base, and press [HEADSET].
Telephone operation Basic phone operation Volume control The volume key control the level of the incoming voice as well as the ringer volume. Handset/speakerphone/headset volume • While using the handset, press [ VOLUME] to adjust the listening volume (1-5). • While using the speakerphone, press [ VOLUME] to adjust the listening volume (1-8). • While using the headset, press [ VOLUME] to adjust the listening volume (1-5).
Telephone operation Basic phone operation Ringer on/off RINGER ON/OFF ON L1 RINGER This feature controls whether there is an audible alert for outside calls on the designated line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see RINGER ON/OFF. Press [ENTER]. 4. Press [ ] or [ ] to select the desired line (L1 RINGER, L2 RINGER, L3 RINGER or L4 RINGER). 5. Press [ ] or [ ] to turn the ringer ON or OFF. ON is the default setting. 6.
Telephone operation Basic phone operation DO NOT DISTURB When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes to signal an incoming call. If you receive an intercom call, the [INTERCOM] light flashes, and the number of the incoming intercom call appears on the display. 1. Press [DO NOT DISTURB] twice to prevent interruptions. The DO NOT DISTURB light goes on and the screen displays DND. 2.
Telephone operation Basic phone operation Last number redial The last number dialed from this extension (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] you will see the most recently dialed number (up to 32 digits). • You must go off hook (lift the handset or press a [LINE] button or press [ SPEAKER] or [HEADSET]) before you press [(AUTO) REDIAL]. If you press [(AUTO) REDIAL] without going off hook, the screen displays the redial memory stack.
Telephone operation Basic phone operation Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. NOTE: If the desired redial number is longer than 16 digits, the screen will only display the first 14 digits. 1. When the phone is idle, press [(AUTO) REDIAL]. 2. Press [ ] or [ ] to scroll through the last six numbers dialed at this extension. 3.
Telephone operation Basic phone operation Auto-redial NOTES: • When the telephone automatically redials, it always uses the prime line. • While reviewing the numbers in the redial stack, if you want to place a new call other than the displayed number, you need to press and hold [ENTER] or wait for 30 seconds to return to idle.
Telephone operation Basic phone operation Call waiting If you subscribe to call waiting service with your local telephone company, there will be a beep if there is an incoming call when you are already on a call on the same line. 1. Press [FLASH] to put your current call on hold and take the new call. 2. Press [FLASH] anytime to switch back and forth between calls. For more information on caller ID with call waiting, see page 57. MUTE During a telephone conversation, press [MUTE] to silence the microphone.
Telephone operation Basic phone operation HOLD You can use the hold feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold (To turn off the reminder beep, see HOLD REMINDER on page 36 of the installation guide).
Telephone operation Basic phone operation Switching between lines During an outside call: 1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the LINE button of another line to make or answer another call. 3. To return to the first call, press [HOLD] to put the current call on hold. Then press the [LINE] button of the original line. Call privacy To ensure call privacy, this phone allows only one set at a time to use a line.
Telephone operation Basic phone operation Conference calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. • • NOTES: Occasionally, the far-end parties on a conference call might not hear one another.
Telephone operation Call transfer Transfer a call You can transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE�: If a transferred call is not picked up within 20 minutes, the phone will automatically disconnect the call. Blind transfer While on a call: 10:01AM 00:30 11/23 10:01AM 11/23 00:30 TRANSFER LINE#1 TO 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 1. Press [TRANSFER].