User’s manual 1080 4-Line small business system with digital answering system and caller ID/call waiting
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important product information on pages 91-92 of this manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. © 2007-2009 Advanced American Telephones. All Rights Reserved.
STOP! Do you receive DSL (digital subscriber line) service for highspeed Internet access through your telephone line(s) from your telephone company? If so, you need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .
User's manual 1080 4-line small business system with digital answering system and caller ID/call waiting Table of contents Getting started Introduction............................................................................................................................................1 Telephone overview...........................................................................................................................2 Display screen messages....................................................
Intercom .............................................................................................................................................. 26 Make an intercom call with the handset......................................................................... 26 Make an intercom call with the speakerphone or headset.................................... 27 Answer an intercom call..........................................................................................................
To store an entry to the directory or a one-touch key..................................................56 To save an entry to the directory.........................................................................................56 To save an entry to a one-touch key..................................................................................56 Call waiting and message waiting............................................................................................57 CID with call waiting.............
SYS EXT mailbox ............................................................................................................................. 81 About system extension mailboxes.................................................................................... 81 REMOVE EXT MSGS..................................................................................................................... 82 To delete all messages from one SYS EXT telephone...............................................
Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system. The 1080 telephone is compatible with 1070 and 1040 telephones. For details, see the Installation Guide. This system is not compatible with any other AT&T 4-line small business telephones, except for the 1070 and 1040 telephones. The 1080 telephone is hearing-aid compatible and can be connected to four incoming telephone lines.
Getting started Telephone overview REMOVE While playing a message, press to delete it. While reviewing the call history, directory or redial stack, press to delete an individual entry. While entering or editing a name or number, press to delete a character. LINE BUTTONS, 1-4 Press to make or answer a call on the desired line (page 10). While on a call, press to release the call privacy feature (page 21). CALL HISTORY Press until you see caller ID information (page 54). Press again to quit.
Getting started Telephone overview One-touch keys Press to make an intercom call (page 26) or a one-touch outside call (page 38). Navigation keys Press to scroll up, down, left or right while in the menu. VOLUME While the telephone is not in use, press to adjust the ringer volume (page 13). During a call, press to adjust the listening volume (page 13). During message playback, press to adjust the playback volume (page 74). ENTER Press until you see the main menu.
Getting started Display screen messages LCD contrast SPECIAL OPTIONS LEVEL-4 LCD CONTRAST Your set's display provides important information. You can adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER]. 3. Press [ ] or [ ] until you see LCD CONTRAST. 4. Press [ ] or [ ] to select the screen contrast level (1-8). 5. To move to the next feature, press [ ].
Getting started Display screen messages Continued from previous page DTAD FULL! The recording memory is full. Delete some messages to make room for more. (EMPTY) The directory or one-touch location is empty. EXT BUSY-AA The auto attendant system is answering a call. EXT BUSY-REC The answering system is answering a call. EXT BUSY-REMOTE The answering system is being accessed from another telephone. EXT XX RING There is an incoming Centrex call. FULL! The directory is full. INITIALIZING. .
Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashes slowly when the line is on hold. • Flashes quickly when there is an incoming transferred call on the line. • Flashes quickly when there is an incoming auto attendant transferred call on the line. • Flashes quickly when there is an incoming call.
Getting started Indicator lights & tones NEW CALL • On when there are unreviewed calls. • Flashes when there are new voice mail messages. The screen displays COVM, with 1, 2, 3, and/or 4 under COVM, depending on which lines have messages waiting. INTERCOM • On when the telephone is on an intercom call or a paged call. • On when the system is busy and the intercom is unavailable. • Flashes when there is an incoming intercom call. HEADSET • On when the headset is in use.
Getting started Directory card To write names and phone numbers on the directory card, follow the steps below: 1. Remove the clear plastic cover by inserting a small item such as paperclip into the hole on the lower right corner. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and then the plastic cover. NOTE: There is a replacement directory card in the telephone package. You can use it to replace the current one on the telephone if necessary.
Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls when you do not press a line button. (To change the prime line, see Prime line on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line. Lit line indicators The four indicators above the [LINE] keys indicate the state of the corresponding phone line.
Telephone operation Basic phone operation Continued from previous page Handset • To make a call: 1. Lift the handset. 2. Dial a number. • To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. • To answer a call, lift the handset. • To hang up, place the handset on the telephone base. Speakerphone • To make a call: 1. Press and release the desired LINE button or [ SPEAKER]. The SPEAKER light goes on. 2. Wait for a dial tone, then dial the number.
Telephone operation Basic phone operation Continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset (see page 17 of the installation guide). Purchase the headset separately. • To make a call: 1. Press [HEADSET] (if a headset is connected to the telephone base). 2. Wait for a dial tone, then dial the number. • To answer a call, press [HEADSET].
Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ SPEAKER], then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press [ SPEAKER], or the call will be disconnected.) To switch from speakerphone to headset, insert the headset plug into the jack on the side of the telephone base, and press [HEADSET].
Telephone operation Basic phone operation Volume control The volume key controls the level of the incoming voice as well as the ringer volume. Handset/speakerphone/headset volume • While using the handset, press [ VOLUME] to adjust the listening volume (1-5). • While using the speakerphone, press [ VOLUME] to adjust the listening volume (1-8). • While using the headset, press [ VOLUME] to adjust the listening volume (1-5).
Telephone operation Basic phone operation Ringer on/off RINGER ON/OFF ON L1 RINGER Use this feature to control whether there is an audible alert for outside calls on the designated line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER]. 3. Press [ ] or [ ] until you see RINGER ON/OFF. Press [ENTER]. 4. Press [ ] or [ ] to select the desired line (L1 RINGER, L2 RINGER, L3 RINGER or L4 RINGER). 5. Press [ ] or [ ] to turn the ringer ON or OFF. ON is the default setting. 6.
Telephone operation Basic phone operation DO NOT DISTURB Use this feature to silence your telephone. When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes to signal an incoming call. If you receive an intercom call, the [INTERCOM] light flashes, and the number of the incoming intercom call appears on the display. 1. Press [DO NOT DISTURB] twice to prevent interruptions.
Telephone operation Basic phone operation Last number redial Use this feature to display the last dialed number from this extension. The last number dialed (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] to see the most recently dialed number. • You must go off hook (lift the handset or press a [LINE] button or press [ SPEAKER] or [HEADSET]) before you press [(AUTO) REDIAL].
Telephone operation Basic phone operation Redial stack Use this feature to review the numbers in the redial memory and dial one if you wish. (The last six numbers dialed from this extension are automatically stored in the redial memory stack.) NOTE: If the desired redial number is longer than 16 digits, the screen only displays the first 14 digits. 1. When the phone is idle, press [(AUTO) REDIAL]. 2. Press [ ] or [ ] to scroll through the last six numbers dialed at this extension. 3.
Telephone operation Basic phone operation Auto-redial NOTES: • While reviewing the numbers in the redial stack, if you want to place a new call other than the displayed number, you need to press [(AUTO) REDIAL] to exit the redial list. • If the prime line is in use, the phone automatically selects another idle line to dial the call. Once the auto-redial is active, the phone always uses the line you originally used to dial the call.
Telephone operation Basic phone operation Call waiting Use this feature to control call-waiting calls. If you subscribe to a call waiting service with your local telephone company, there is a beep if there is an incoming call when you are already on a call on the same line. 1. Press [FLASH] to put your current call on hold and take the new call. 2. Press [FLASH] anytime to switch back and forth between calls. For more information on caller ID with call waiting, see page 57.
Telephone operation Basic phone operation HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold. (To turn off the reminder beep, see HOLD REMINDER on page 36 of the installation guide.
Telephone operation Basic phone operation Switching between lines Use this feature to switch between lines during an outside call: 1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the LINE button of another line to make or answer another call. 3. To return to the first call, press [HOLD] to put the current call on hold. Then press the [LINE] button of the original line. Call privacy Use this feature to control call privacy.
Telephone operation Basic phone operation Conference calls Use this feature to set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first, because an intercom call cannot be placed on hold. • • NOTES: Occasionally, the far-end parties on a conference call might not hear one another.
Telephone operation Call transfer Transfer a call Use this feature to transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE: If a transferred call is not picked up within 20 minutes, the phone automatically disconnects the call. Blind transfer 10:01AM 00:30 11/23 10:01AM 11/23 00:30 TRANSFER LINE#1 TO 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 Use this feature to make a blind transfer.
Telephone operation Call transfer Transfer a call and speak to the receiving party 10:01AM 00:30 11/23 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Use this feature to transfer a call and speak to the receiving party. While on a call: 1. Press [INTERCOM]. The outside call is automatically put on hold and INTERCOM TO displays and the destination extension number. 2. Press the one-touch button for the extension to which you’re transferring the call.
Intercom operation Intercom overview This 1080 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1040 phones you might have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See EXTENSION NUMBER on page 32 of the installation guide for instructions.
Intercom operation Intercom Use this feature to make calls between system phones. Make an intercom call with the handset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 1. If the one-touch preference is set to INTERCOM (page 35), skip to step 2. -ORIf the one-touch preference is set to TELEPHONE (page 35), press [INTERCOM]. 2. Press the one-touch button for the destination party, then lift the handset. The screen displays INTERCOM TO and the destination extension.
Intercom operation Intercom Make an intercom call with the speakerphone or headset 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Use this feature to make an intercom call. With the handset in the telephone base: 1. If the one-touch preference is set to INTERCOM, skip to step 2. -ORIf the one-touch preference is set to TELEPHONE, press [INTERCOM].
Intercom operation Intercom Answer an intercom call 10:01AM 11/23 EXT 12 INTERCOM FROM 11 Use this feature to answer an intercom call. When you receive an intercom call, you hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing [INTERCOM], [ SPEAKER] or [HEADSET] to take the call hands-free.
Intercom operation Voice page Page a specific extension (single-phone page) Use this feature to send your voice to the speaker of the destination phone. The person you’ve called might be able to respond just by talking. See AUTO MUTE on page 35 of the installation guide. 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM EXT 11 PAGING INTERCOM 11/23 10:01AM EXT 11 PAGE 12 11/23 1. 2. 3. 4. Press [INTERCOM]. Press [ENTER] to select PAGE. Enter the destination extension number (11-26).
Intercom operation Voice page Answer a single-phone page 10:01AM 11/23 EXT 12 PAGE FROM 11 Use this feature to answer a single-phone page. Auto-mute off When your extension receives a page, the phone beeps and the speakerphone automatically activates. Answer the call simply by speaking. If you are on the headset, answer the page by pressing [HEADSET] and speaking through the microphone of the headset. Auto-mute on The [MUTE] light is on.
Intercom operation Voice page Page all (system-wide page) ... Use this feature to send your voice to the speakers of all phones in the system. 1. Press [INTERCOM], then [ ] to show PAGE ALL. 2. Press [ENTER]. The screen displays PAGE ALL. Once the page is automatically answered, speak towards the microphone. Your voice is heard on all idle extensions in your phone system. 10:01AM 11/23 EXT 11 INTERCOM TO PAGE ALL 10:01AM EXT 11 PAGE ALL 11/23 Page-all shortcut 1. Press [INTERCOM], then press [#]. 2.
Intercom operation Voice page Answer a system-wide page 10:01AM 11/23 EXT 12 PAGE ALL FROM 11 [ENTER]: ANSWER 10:01AM 11/23 EXT 12 INTERCOM FROM 11 Use this feature to answer a system-wide page. NOTE: Only one extension can answer a system-wide page. When you receive a system-wide page, your phone beeps and the screen shows PAGE ALL FROM and the calling extension number. 1. Press [ENTER] to answer the page. The screen displays INTERCOM FROM and the calling extension number. 2.
Intercom operation Voice page Room monitor 10:01AM EXT 11 PAGING INTERCOM 11/23 10:01AM EXT 11 PAGE 12 11/23 Use this feature to monitor a room. Make a singlepage call to a system phone to monitor the sounds from that room. To use this feature, the destination telephone auto-mute feature must be turned off (page 35 of the installation guide). Press [INTERCOM]. Press [ENTER] to select PAGE. Enter the destination extension number (11-26).
One-touch setup and operation One-touch overview NOTE: Also use the one-touch buttons to place intercom calls. See Intercom operation beginning on page 25 for details. This telephone has 32 one-touch locations (speed dial locations) where you can store the phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one-touch locations vary according to how you programmed the one-touch preference.
One-touch setup and operation One touch Assign the buttons (one-touch keys) on the right side of the phone as intercom or outside call shortcut keys. You can enter and view the outside phone numbers through one-touch keys. Preference ONE TOUCH TELEPHONE PREFERENCE Use this feature to assign the one-touch keys as intercom or outside-call shortcut keys. 1. Press [ENTER]. 2. Press [ENTER] again to enter the ONE TOUCH menu. 3. Press [ ] or [ ] until you see PREFERENCE. 4.
One-touch setup and operation One-touch storage Use the following steps to program the one-touch keys. PROGRAM (ENTER NUMBER) PAUSE 1. Press [ENTER]. The screen displays ONE TOUCH. 2. Press [ENTER]. 3. Press [ ] or [ ] repeatedly until you see PROGRAM. 4. Press [ENTER]. The screen includes (ENTER NUMBER). 5. Use the dial pad to enter up to 24 digits. -OR• To copy the most recently dialed number from redial, press [(AUTO) REDIAL].
One-touch setup and operation One-touch storage Continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -ORPress [LOWER], then the desired one-touch key to store the telephone number in the lower location. NOTES: • If the desired one-touch key location was empty, the screen displays SAVED! If there is already a telephone number in it, the screen displays REPLACE SPD#XX? (XX is the desired one-touch location number.
One-touch setup and operation To dial a one-touch number Use this feature to dial a one-touch number. The one-touch preference is preset to INTERCOM. NOTE: To change the one-touch preference, see PREFERENCE on page 35. If one-touch preference is set to INTERCOM: 1. Lift the handset. -ORPress [ SPEAKER]. -ORPress [HEADSET] and listen for the dial tone. 2. Press the one-touch button. -ORPress [LOWER], then press the one-touch button for the destination number you want to call.
One-touch setup and operation To view or delete a one-touch number To view a one-touch number VIEW 5550100 SPD#15 CANCEL Normal location: SPD# 1-16 Lower location: SPD# 17-32 Use the following steps to view a one-touch number. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see ONE TOUCH. Press [ENTER]. 3. Press [ ] or [ ] until you see VIEW. Press [ENTER]. 4. Press the desired one-touch key to view the telephone number stored in the normal location.
One-touch setup and operation To modify a one-touch number VIEW 5550100 MODIFY SPD#01 Use the following steps to modify a one-touch number. 1. When a one-touch telephone number displays, press [ ] or [ ] to highlight MODIFY. 2. Press [ENTER]. 3. Press the dial pad keys to enter up to 24 digits. • You can include a pause while modifying a dialing sequence that requires one during actual dialing. Press [ ] or [ ] until you see PAUSE, then press [ENTER] when storing a pause. The screen displays P.
One-touch setup and operation To modify a one-touch number Continued from previous page 4. Press the desired one-touch key to store the telephone number in a location. -ORPress [LOWER], then the desired one-touch key to store the telephone number in the lower location. 5. Press [ ] or [ ] to select CANCEL. Press [ENTER] to exit the VIEW feature. To move to the next feature, press [ ]. -ORPress and hold [ENTER] to exit.
Directory Directory overview Pat Williams 5550100 This 1080 telephone can store up to 200 names and phone numbers in the directory. Names can have up to 16 characters and numbers can have up to 24 digits. Because directory entries are stored in alphabetical order, you might wish to enter names with the last name first. To enter directory mode, press [DIR].
Directory Store a name and number in the directory DIRECTORY Use the following steps to store a name and number in the directory. VIEW ENTRIES 1. Press [DIR] to begin working with the directory. 2. Press [ ] until the screen includes ADD ENTRY. 3. Press [ENTER]. The screen displays ENTER NAME. 4. Use the dial pad keys and the chart below to enter the letters, digits or symbols you wish to store. Press the key repeatedly until the desired character shows on the screen.
Directory Pat Williams (ENTER NUMBER) DONE Pat Williams 5550100 DONE Pat Williams 5550100 SAVED! DIRECTORY ADD ENTRY Store a name and number in the directory Continued from previous page 6. Use the dial pad keys to enter the desired phone number. -ORPress [(AUTO) REDIAL] to copy the last number dialed at this extension onto the screen. Press [ ] to backspace. 7. When you have finished entering the number, press [ ] or [ ] to show DONE. Press [ENTER] to store the name and number in the directory.
Directory Store a name and number in the directory Pat Williams 5550100 TONE Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, use this feature to store tone signals in a directory number. You might need tone signals to use bank-byphone and other services. 1. When you reach the place in the dialing sequence where you wish tone dialing to begin, press [ ] until the screen displays TONE. 2. Press [ENTER]. All digits entered after this send tone signals. 3.
Directory Review directory entries Use this feature to review directory entries. DIRECTORY VIEW ENTRIES Andrew 5556789 Barbara 5559876 1. Press [DIR] and then [ENTER] to begin working with the directory entries. 2. Press [ ] or [ ] to scroll through the directory entries. -ORPress the dial pad key for the first character of the entry you wish to review until the character you are looking for displays. Then press [ ] or [ ] to scroll through the entries beginning with this character.
Directory Edit a directory entry Pat Williams 5550100 Pat Williams 5550100 MODIFY Pat DONE Pat 5554321 DONE Pat 5554321 SAVED ! When a directory entry displays, follow the steps below to edit the entry: 1. Press [ENTER]. 2. Press [ ] or [ ] to scroll to MODIFY. Press [ENTER] to edit the name. 3. Press [ ] to move the cursor to the left or [ ] to move the cursor to the right. Press [REMOVE] to erase characters. Press the dial pad keys to enter the correct name (page 43). 4.
Directory Dial and remove an entry from the directory Pat Williams 5550100 DIAL Dial a number from the directory Use the following steps to dial a number from the directory. 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 46. 2. Press [ENTER]. The screen displays DIAL. 3. Press [ENTER].
Directory Remove all entries from the directory Use the following steps to remove all entries from the directory. 1. Press [DIR] to begin working with the directory. 2. Press [ENTER] to select VIEW ENTRIES. 3. Press [ ] or [ ] until the screen shows END OF LIST. 4. Press [REMOVE]. The screen displays REMOVE ALL? 5. Press [REMOVE] again within three seconds to confirm the command and remove all directory entries.
Caller ID operation Caller ID operation About caller ID This telephone has a caller ID feature that works with caller identification service provided by your local telephone company. There is a fee for this service, and it might not be available in all areas. This telephone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone companies use compatible equipment.
Caller ID operation Caller ID operation RING! 10:01AM 11/23 CHRISTINE SMITH 19085550100 LONG DISTANCE L4 How caller ID works If you subscribe to caller ID service provided by your local telephone company, information about each caller is displayed between the first and second ring.
Caller ID operation Caller ID operation Calls received on two or more lines simultaneously RING! 10:01AM 11/23 CHRISTINE SMITH 5550100 L4 Your screen can display the caller ID information for only one call at a time, but you can switch between the information for two or more ringing lines by pressing [ ] or [ ]. For example, if Line 4 of the phone is ringing, the screen displays the caller ID information for Line 4.
Caller ID operation Caller ID operation Call history 10:01AM 11/23 CHRISTINE SMITH 19085550100 CL#002 NEW L4 NOTE: Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. Information about the last 200 incoming calls is stored in the call history. The most recent call has the highest entry number.
Caller ID operation Reviewing the call history and returning calls CALL HISTORY 200 CALLS 050 NEW To review the call history 10:31AM 11/23 Pat Williams 18095551234 CL#200 NEW L1 10:21AM 11/23 Jeffrey Adams 5559876 CL#199 NEW L4 10:11AM 11/23 Chris Thompson 5550100 CL#198 NEW L1 Use the following steps to review the call history. 1. Press [CALL HISTORY]. The screen displays CALL HISTORY and the number of total calls and new calls in the call history.
Caller ID operation To delete an entry or all entries Changing the format of the caller ID number 10:11AM 11/23 Chris Thompson 9085550100 DIAL ALTERNATE L2 9085550100 19085550100 15550100 550100 If you need to add or remove the area code or a 1 at the beginning of the number, do the following. 1. Follow the directions in steps 1 and 2 of To return a call (page 54). Press [ENTER]. 2. Press [ ] or [ ] until the screen displays DIAL ALTERNATE. 3.
Caller ID operation To store an entry to the directory or a one-touch key To save an entry to the directory 10:11AM 11/23 Chris Thompson 5550100 CL #198 L2 10:11AM 11/23 Chris Thompson 5550100 COPY TO DIR L2 Use the following steps to save an entry. 1. Press [CALL HISTORY]. 2. Press [ ] or [ ] until you see the desired entry. 3. Press [ENTER], then [ ] or [ ] until you see COPY TO DIR. 4. Press [ENTER] to store the name and number into the directory and return to the call history review mode. 5.
Caller ID operation Call waiting and message waiting CID with call waiting (CALL WAITING) L1 Chris Thompson 5550100 If you subscribe to caller ID with call waiting service and you receive a call waiting call, not only do you hear the normal call waiting tone, but (CALL WAITING) and the caller information for the incoming call appear on the screen. 1. Press [FLASH] to access the call waiting call. 2. To return to the original call, press [FLASH] again.
COVM reset 10:01AM 11/23 EXT 11 CID:50/200 DTAD:16/20 COVM 1234 Use the Central Office Voice Mail Reset feature when the phone display and NEW CALL light indicate there is voice mail when you have none. You might have accessed your voice mail from a remote location (while away from the phone). You might have received a false signal from your local service provider. You can clear the indicator manually. 1. Press [ENTER]. COVM RESET 2. Press [ ] or [ ] until you see SPECIAL OPTIONS. Press [ENTER].
Auto attendant operation About the auto attendant and message recording If you want one or more of your 1080 telephones to automatically answer incoming calls for your system, to announce the directory, and to enable your callers to record central system messages, you need to customize AUTO ATT SETUP. See page 46 of the installation guide.
Auto attendant operation About auto attendant operation The auto attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, DO NOT select auto attendant for this phone. A 1080 telephone assigned as an auto attendant automatically picks up and redirects an incoming call from a shared outside line to another phone in the same system.
Auto attendant operation Using multiple auto attendants 03:59PM 07/28 EXT 11 CID: 50/200 DTAD: 11/20 Total number of private messages AA Auto attendant is on Total number of central messages You might wish to set one or more additional phones to act as auto attendant(s) when the primary auto attendant is turned off or busy.
Auto attendant operation Auto attendant sequence for callers When you set this phone to be an auto attendant, it automatically picks up a ringing line after the pickup delay time you programmed (see AUTO ATT DELAY on page 49 of the installation guide), and plays the appropriate auto attendant announcement. When a caller enters a correct extension number after hearing the announcement, the auto attendant transfers the call to that extension and announces to the caller, “Calling that extension. Please wait.
Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials [0] Caller dials [9] Caller dials extension number AA records central message Normal call AA plays “Calling that ...
Answering system operation Answering system operation Incoming messages If this 1080 telephone is not set up as an auto attendant, it stores only private messages. If this 1080 phone is an auto attendant, it can store three kinds of messages in three separate lists: • Private messages (including incoming messages, memos and two-way conversations) are the messages recorded for the 1080 telephone itself (pages 73-76).
Answering system operation DTAD setup See DTAD setup in Feature Setup on pages 5762 in the installation guide to set up the DTAD function. DTAD SETUP ON ANSWER STATUS To turn the private message answering system on or off The answering function of this phone is programmable. See ANSWER STATUS below for programming instructions. Answer status Use this feature to set up the 1080 phone to record private messages (not the SYS EXT messages meant for the associated 1070 and 1040 phones). DTAD SETUP 1.
Answering system operation DTAD setup Answer delay DTAD SETUP 15 SEC ANSWER DELAY Use this feature to set the length of time this phone rings before the answering system picks up the call. One ring cycle lasts about six seconds. 1. Press [ENTER]. NOTE: To make the auto attendant work properly, you must make sure that the DTAD answer delay time is longer than the auto attendant answer delay time (page 49 of the installation guide). 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3.
Answering system operation DTAD setup Remote code DTAD SETUP = 111 REMOTE CODE Use this feature to select a three-digit number to enable remote access from another telephone (away from your home, page 59 of the installation guide) and internal access from the SYS EXT telephones (See the 1070 or 1040 user's manual for details). This code is 111 by default. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see REMOTE CODE. 4.
Answering system operation DTAD setup Message length DTAD SETUP 1 MINUTE MESSAGE LENGTH Use this feature to set the maximum length of recorded messages. You can select the maximum length for the messages callers can record. If you choose UNLIMITED, the caller can record a message of any length, up to the amount of time remaining for all messages, memos, and announcements. If you choose GREETING ONLY, the caller hears the selected outgoing announcement but is not able to record a message.
Answering system operation DTAD setup Call screening DTAD SETUP ON CALL SCREENING Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming private message on your telephone when a call comes in. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see DTAD SETUP. Press [ENTER]. 3. Press [ ] or [ ] until you see CALL SCREENING. 4. Press [ ] or [ ] to choose ON or OFF. 5.
Answering system operation DTAD features Setup the answering system in DTAD FEATURE menu. The DTAD FEATURE menu enables you to: • Play or remove incoming private messages, and record your outgoing announcement for your private mailbox. • Play or remove central messages. • Record a two-way conversation. • Record a memo or reminder into your private mailbox. • Record, share or download announcements for the auto attendant. • Check the remaining record time.
Answering system operation Private outgoing announcement The private outgoing announcement is played to callers who do not go through the auto attendant. If the 1080 is not an auto attendant, or if a call comes in on its private line, or if the ANSWER DELAY is shorter than the AUTO ATT DELAY (pages 49 and 58 of the installation guide), callers hear the following announcement, and their messages go into the private mailbox. The telephone is factory set with this announcement: “Hello.
Answering system operation Private outgoing announcement To play your outgoing announcement PRIVATE OGM PLAY PRIVATE OGM PLAYING STOP 1 Press [DTAD]. 2. Press [ ] or [ ] until you see PRIVATE MSGS. Press [ENTER]. 3. Press [ ] or [ ] until you see PRIVATE OGM. Press [ENTER]. 4. Press [ ] or [ ] until you see PLAY. Press [ENTER]. The current announcement plays. 5. Press [ENTER] to select STOP to stop playing. 6. Press [DTAD] to exit the DTAD FEATURE menu.
Answering system operation Private message playback To playback private messages PRIVATE MSGS 1. Press [DTAD]. 16 MESSAGES PLAY NEW MSGS 2. Press [ ] or [ ] until you see PRIVATE MSGS. Press [ENTER]. PRIVATE MSGS 20 MESSAGES PLAY ALL MSGS NOTE: The answering system uses the AUTOMATIC MODE set on page 39 of the installation guide to play back messages. If the AUTOMATIC MODE is SPEAKERPHONE (default), use the speakerphone to listen to messages.
Answering system operation Private message playback Options during message playback PLAY ALL MSGS MESSAGE #03 PAUSE • To adjust the playback volume, press [ VOLUME]. • To skip to the next message, press [ ]. • To go back to the previous message, press [ ] within three seconds of the start of the message playing. To repeat the message currently playing, press [ ] after three seconds of the start of the message playing. • To pause playback (up to 30 seconds), press [ENTER], and press again to resume.
Answering system operation To record and play memos NOTE: If this telephone is a system extension mailbox, its system extensions can access this telephone to record and play back their own memos (See the 1070 or 1040 user’s manual for details). Memos are messages you record yourself. They are saved, played back, and deleted exactly like private incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone system.
Answering system operation To record and play two-way conversations During an outside call, you can record the conversation as a private message in the answering system memory. It is saved, played back and deleted exactly like private incoming messages. 05:10PM 01:56 5550100 08/09 DTAD FEATURE RECORD CALL RECORD CALL 00:30 RECORDING STOP To record a two-way conversation Use the following steps to record a two-way conversation. 1. While you are on an outside call, press [DTAD]. 2.
Answering system operation Remote access Use the remote access feature to access your answering system from any touch-tone telephone on a different telephone line (away from your home). A three-digit security code is required. This code is pre-set at 111; see Remote code (page 59 of the installation guide) to change it. 1. Dial your telephone number from any touchtone telephone. 2. When the answering system answers, enter the three-digit remote access code (111 unless you have changed it). 3.
Answering system operation Remote access Play all messages [1] [*] Press to play all messages. Play new messages [1] Press to play new messages. Replay current message and replay previous message [2] Press within three seconds of the message playing to go back to the previous message. Press after three seconds of the message playing to repeat the message currently playing. Skip to next message [3] Press during playback to skip the current message and advance to the next message.
Answering system operation Central message playback About central messages If the 1080 telephone is an auto attendant, callers can leave central messages by pressing [9]. Each central message can be up to one minute. NOTE: The telephone plays back the preset outgoing message, "Hello. Please leave a message after the tone" before a central message is recorded. You can neither delete nor replace this outgoing announcement for central messages.
Answering system operation Central message playback Information about messages • When playback begins, you will hear the total number of new or all messages. • Before each message, you will hear the day and time it was received. The message number currently playing will be displayed on the screen. • After the last message, you will hear “End of messages.” Options during message playback PLAY ALL MSGS Use the following options during playback.
Answering system operation SYS EXT mailbox About system extension mailboxes NOTE: If the 1080 phone is the SYS EXT mailbox for other extensions, it answers transferred calls from its extension telephones with a preset outgoing message. You can neither delete nor replace this outgoing message. If a 1080 telephone is an auto attendant, it can be a system extension (SYS EXT) mailbox for 1070 and 1040 telephones in the system.
Answering system operation SYS EXT mailbox REMOVE ext msgs SYS EXT MAILBOX REMOVE EXT MSGS Use this feature to delete all messages for a specific 1070 or 1040 phone that uses this 1080 mailbox (follow the directions below). See the installation guide, page 56, for information on removing all messages for all 1070 and 1040 phones. To delete all messages from one SYS EXT telephone Use the following steps to delete all messages from a SYS EXT telephone. REMOVE EXT MSGS MESSAGES: 02/06 13 MSGS PER EXT 1.
Appendix A Glossary Auto Attendant: A 1080 telephone in your multi-telephone system is assigned to pick up a ringing line automatically after the selected number of rings. The Auto Attendant plays the selected auto attendant message and redirects the call if the caller enters an extension number. You can assign up to 16 Auto Attendants in your telephone system. Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee.
Appendix A Glossary Continued from previous page Home area code: This is the area code for your telephone number. Users simply dial the seven digits of a telephone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the telephone as the home area code. After setting, if you receive a call from within your home area code, the screen displays the last seven digits of the telephone number.
Appendix A Glossary Continued from previous page Private message: This is a message that did not come through the auto attendant. If the 1080 is not an auto attendant, or if it has a private line, or if the ANSWER DELAY is shorter than the AUTO ATT DELAY, and if DTAD SETUP ANSWER STATUS is on, callers leave a private message.
Appendix B Time/date When the telephone is idle, the screen displays the date and time. The time can be set manually or with incoming caller ID information. Even if you have caller ID, you must set the year once for voice messages to have the correct day of the week. TIME/DATE = 2007 YEAR 1. Press [ENTER]. 2. Press [ ] or [ ] until you see TIME/DATE. 3. Press [ENTER] to see YEAR. Press the dial pad keys to enter the correct year. 4. Press [ ] until you see MONTH.
Appendix B Time/date Continued from previous page • Setting the clock in this menu also sets the time for the answering system. Before playing each message, the answering system announces the day and time the message was received (page 73). Before using the answering system, use this menu to set the year. If you do not have caller ID, also set the date and time, so that messages are dated correctly.
Appendix C Centrex operation Centrex is a special subscriber service that might be available from your local telephone company for a fee. This 1080 telephone can be used with Centrex service to answer calls and pick up other lines. Contact your telephone company for more details about Centrex service. Set ring delay duration The 1080 phone system enables other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls ring at the console phone.
Appendix C Centrex operation If you subscribe to Centrex service provided by your local telephone company, you need to set up the system telephones first: Here is an example of one setup. EXT 11 (console) CONSOLE is ON. CSL DELAY RING is OFF. EXT 12 CONSOLE is OFF. CSL DELAY RING is set to 20 seconds. EXT 13 CONSOLE is OFF. CSL DELAY RING is set to 16 seconds. EXT 14 Both CONSOLE and CSL DELAY RING menus are OFF. (This telephone does not use the Centrex service.
Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the phone or otherwise treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix E Important product information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix E Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Appendix F FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix F FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.
Appendix G Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules. These specifications area designed to provide reasonable protection against such interference in a residential installation.
Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America call 1 (800) 222-3111 or visit www.telephones.att.com; In Canada, call 1 (866) 288-4268. 1.
Appendix H Limited warranty 4.
Appendix H Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix I Technical specification Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input AC120V 60Hz Power adapter output DC12V 500mA Backup battery (purchased separately) Alkaline 9V, size 1604A Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet REN 0.3B System signal carrier frequency 1.
Appendix J Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service by visiting our website at www.
Appendix J Troubleshooting • If the wiring for your system is greater than 600 feet, some of the advanced features might not work properly. You might have to remove some of the phones from remote areas. • Check to make sure that each telephone set has a unique extension number. If the sets receive AC power at the same time, either at initial installation or after a power failure, the extension numbers might be the same. Refer to the EXTENSION NUMBER section (page 32 of the installation guide).
Appendix J Troubleshooting • If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances might cause the telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the telephone before dialing, or dialing from another room with less background noise. I cannot page or make intercom calls. • Make sure you dial the extension correctly.
Appendix J Troubleshooting • Check to make sure that each telephone set has a unique extension number. If the sets receive AC power at the same time, either at initial installation or after a power failure, the extension numbers might be the same. Refer to the EXTENSION NUMBER section (page 32 of the installation guide). LOW BATT appears on screen. • No spare battery is installed or the spare battery needs to be replaced. • Remove and re-install the battery.
Appendix J Troubleshooting The call privacy feature does not work. • In some installations that have fiber optic service (digital service to the building, analog service within the building) the signals to the extensions might not support the call privacy feature. Error tone (fast busy sig- • The Do Not Disturb feature is activated at the nal) is heard when making extension you are calling. a page call. A double beep sounds every 30 seconds. • There is a call on hold at this extension.
Appendix J Troubleshooting • If you have DSL (digital subscriber line) service, and you have more than three telephone sets, and you have installed microfilters, you might need to have a DSL filter installed by your DSL service provider. The sound quality of the headset is poor. • Unplug it and firmly plug it in again. I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone.
Appendix J Troubleshooting Common cure for electronic equipment: • The caller might not be calling from an area that supports caller ID. • Both you and the caller’s telephone companies must use equipment that are compatible with caller ID service. • If your phone is currently in use and a new call comes in, you must press the [ ] to see the new call. This procedure enables you to see call waiting caller ID and caller ID from other lines on the phone.
Appendix J Troubleshooting • If HEADSET is selected in the AUTOMATIC MODE menu and a headset is connected on the telephone, you need to speak into the microphone of the headset to record the announcement (page 39 of the installation guide). • Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering system does not record messages. • Make sure the answering system is on (page 57 of the installation guide).
Appendix J Troubleshooting The answering system does not respond to remote access commands. • Make sure you are using the correct remote access code (page 67). • Make sure you are calling from a touch-tone telephone (away from home). When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system might not detect the remote access code when your announcement is playing.
Appendix J Troubleshooting The auto attendant does not respond when callers dial an extension. • Make sure directory announcement is recorded correctly to suit your company’s needs (page 70 of the installation guide). • Make sure the caller is calling from a touchtone telephone. If the caller hears clicks rather than tones, the commands are not recognized. • The auto attendant might not detect the callers' commands when the announcement plays. Wait until the announcement is over before entering the code.
Index A E AC fail, 4 Alert tones, 7 Answer delay time, 66 Answering calls, 9 Answer status, 65 Area code, 50 Auto attendant operation, 59-63 Auto attendant flow chart, 63 Auto-redial, 18 Ending calls, 10, 11 F FCC and ACTA, 93 Flash, 19 G C Greeting only, 68 Caller ID, 50 Call history, 53 Call privacy, 21 Call screening, 69 Call transfer, 23 Call waiting, 19 Central message, 79 Centrex service, 88 Clock, 86 Conference call, 22 COVM, 58, 83 H Handset, 10 Hands-free use, 10 Headset, 11 Hold a call, 20
Index N T Navigation keys, 3 Names, enter into directory, 43 search for, 46 Technical specifications, 99 Temporary tone dialing, 19 Toll saver, 66 Two-way conversation recording, 76 Troubleshooting, 100-109 O One-touch keys, 34 delete entries, 39 dial number, 38 new entries, 36 preference, 35 V Volume control, 13 Voice page, 29-33 P W Page all, 31 Pause, 44 Private outgoing announcement, 71 Warranty, 96 R Receiving calls, 9 Record time, 64 Redial stack, 17 Remote access, 67, 77 Reset COVM, 58 Ringe
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your three-digit access code (preset to 111). Action Remote command Play all messages............................................... 1* Play new messages.......................................... 1 Go back................................................................... 2 Skip the messages................
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