User`s manual

108
Appendix J
Troubleshooting
• Make sure that there is an auto attendant
telephone (page 59).
• Make sure the answering system answer delay
time (ANSWER DELAY, page 66) of all 1080
telephones in the same system are longer than
the auto attendant answer delay time (AUTO
ATT DELAY, page 49 of the installation guide).
• If you subscribe to the Centrex service provided
by your local telephone company, make sure
the CSL DELAY RING time (page 75 of the
installation guide) is longer than the AUTO ATT
DELAY (page 49 of the installation guide) and
ANSWER DELAY time (page 66) on all system
telephones.
• Only the calls from the public lines (shared
lines of all system phones) can be answered by
the auto attendant system.
• If all auto-attendant extensions are being used,
the system cannot answer incoming calls.
The auto attendant does
not answer after the
correct number of rings.
• Make sure you are using the correct remote
access code (page 67).
• Make sure you are calling from a touch-tone
telephone (away from home). When dialing
a number, you should hear tones. If you hear
clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
• The answering system might not detect the
remote access code when your announcement
is playing. Wait until the announcement is over
before entering the code.
• There might be interference on the telephone
line you are using. Press the dial pad keys firmly
when dialing.
The answering system
does not respond
to remote access
commands.
• Make sure the day/night announcements
are set up and recorded (pages 66-68 of the
installation guide).
• Make sure that the DAY and NIGHT times that
you entered are appropriate. See DAY/NIGHT
TIMES, page 50 of the installation guide.
The auto attendant
announcement is not
correct.