Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS:

I'm hearing humming or buzzing sounds/static on the line. What's wrong with my

phone?

1. Try a different handset and/or line cord. If the phone works correctly; replace the appropriate

cord(s).

2. If you have other equipment installed on the lines, it can cause interference on your system. Try

unplugging the other equipment. If the static goes away, try installing the adjunct device with a

different line cord or in a different jack.

3. If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone

jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID

disruption and other issues on your line. DSL filters block the high frequency DSL signals from being

transmitted to the telephone. If you are not using the DSL filters provided by the telephone company,

this will cause static/noise and possibly caller id issues on your phones.

In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then

connect a telephone cord between the filter and your phone. Please contact your service provider to

obtain DSL filters and installation information.

4. Are you using the speakerphone when this problem occurs? Your speakerphone will only allow

sound to travel in one direction at a time. It can either receive or transmit; it cannot do both at once.

Background noise can cause the unit to seem like it is cutting in and out, when really it is switching

modes Any transient noise like a subtle cough or a fan in the background can cause the unit to switch

modes. If you are using a speakerphone where there is background noise, please use the MUTE button

when you are not speaking. This will prevent the unit from switching modes when you are not speaking.

5. If you have connected this telephone to a phone jack that has not been used before, or that has not

been used recently, there may be problems with this jack that you are not aware of. Use a telephone

jack that you know is in proper working order.

6. You may have a line problem. To test for a line problem, test your unit at another location. If your

unit works at another location, contact your local telephone company.

7. If your phone shares a power outlet with a modem, or if it is plugged in to a shared surge protector, it

may create static or noise. Try plugging the phone (or modem/surge protector) in at a different

location. If this solves the problem, re-locate your phone or modem farther apart from one another, or

use separate surge protectors.

8. Make sure that you are using the AC ADAPTER that came in the box with your unit. Using the wrong

AC ADAPTER with this phone, may cause the unit to malfunction.

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FREQUENTLY ASKED QUESTIONS: I'm hearing humming or buzzing sounds/static on the line. What's wrong with my phone? 1. Try a different handset and/or line cord. If the phone works correctly; replace the appropriate cord(s). 2. If you have other equipment installed on the lines, it can cause interference on your system. Try unplugging the other equipment. If the static goes away, try installing the adjunct device with a different line cord or in a different jack. 3.
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Some or all of the buttons or features are not working. Reset your telephone: Step 1. Disconnect the telephone line cord from the wall jack. Step 2. Unplug the power adapter from the base and wait for about 15 seconds. Step 3. Plug the power adapter back into the base and plug the line cord back into the wall jack. Not receiving a dial tone on one line. How can I fix this? 1. Ensure the telephone cord(s) is securely installed at the base and the wall jack.
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Speakerphone function crackles on the speaker, and people we call report very poor sound quality, clipped words, and interrupted transmission of words. 1. Your speakerphone will only allow sound to travel in one direction at a time. It can either receive or transmit; it cannot do both at once. Background noise can cause the unit to seem like it is cutting in and out, when really it is switching modes Any transient noise like a subtle cough or a fan in the background can cause the unit to switch modes.