AT&T 555-104-724 Issue 1 December 1992 7402 Plus Voice Terminal User’s Guide
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Order: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219 1 800 432-6600, In Canada: 1 800 255-1242 Document No.
ffffffffffffffffffffffffffffffffffffffffffffff Contents Your 7402 Plus Voice Terminal ……………………………………………………1 A Quick Look at the Features ………………………………………………………3 How to Use the Features ……………………………………………………………5 Special Instructions ………………………………………………………5 Conventions ………………………………………………………………6 Quick Reference Lists ……………………………………………………6 Abbreviated Dialing (AD) …………………………………………………7 Automatic Callback ………………………………………………………8 Bridging ……………………………………………………………………9 Call Coverage ………………………………………………………………9 Call Forward
b b
ffffffffffffffffffffffffffffffffffffffffffffff Your 7402 Plus Voice Terminal The 7402 Plus voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY Communications System Generic 2 and System 85. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page. Figure 1. 7402 Plus Voice Terminal b b Starting at the top of Figure 1 and continuing clockwise: Handset For placing and answering calls.
Dial pad The standard 12-button pad for dialing phone numbers and accessing features. The letters, ‘‘Q’’ and ‘‘Z’’ have been added to the appropriate dial pad keys for directory access, and the ‘‘5’’ button on your dial pad has raised bars for visually-impaired users. Volume button For adjusting the volume of the speaker when you are using the speaker and a call is in progress, or for adjusting the volume of the tone ringer when you are not using the speaker.
ffffffffffffffffffffffffffffffffffffffffffffff A Quick Look at the Features Here are brief descriptions of some features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Button, Select Ring, Self-Test, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.
Conference Allows you to add another party to a call. Use to set up time-saving conferences, or to spontaneously include a party important to a conversation. Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset after ending a call. Hold Puts a call on hold until you can return to it.
ffffffffffffffffffffffffffffffffffffffffffffff How to Use the Features Many features are available for use with your 7402 Plus voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals.
Conventions ffffffffffffffffffffffffffffffffffffffffffffff The following conventions are used in the procedures: ffffffffffffffffffffffffffffffffffffffffffffff Gray type Procedural steps in gray type are steps you should follow if you do not have a button assigned for the feature. ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbb xxxxx cbbbbbbbc A box representing a call appearance that is used exclusively for placing, receiving, or holding calls.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Abbreviated Dialing (AD) Note: If you hear the intercept tone while programming, start over from the beginning. Abbreviated Dialing must first be assigned by your System Manager.
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbb To program an Abbreviated Dialing (AD) button Program (while off-hook) 1 Press cbbbbbbbbbc or dial the Abbreviated Dialing Program code (while off-hook) __________ [confirmation tone] bbbbbbbbbb AD xxxxx 2 Press selected cbbbbbbbbbbc 3 Dial the outside number, extension, or feature code you want to store bbbbbbbbbb AD xxxxx again 4 Press cbbbbbbbbbbc [confirmation tone] bbbbbbb Drop 5 Hang up or press ccbbbbbbbc Test c to end programming fffffffff
ffffffffffffffffffffffffffffffffffffffffffffff b bbbbbbbbbbbb To cancel Automatic Callback Callback again (while off-hook) 1 Press cbAuto bbbbbbbbbbbbc or dial Automatic Callback Cancel code (while off-hook) __________ [confirmation tone] d Green light goes off bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc c ccbbbcc cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Bridging To answer a bridged call bbbbbbb xxxxx of bri
bbbbbbbb ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbb To talk privately with coworker after answering a redirected call c Transfer or ccbConference 1 Press cbbbbbbbbbc Ring bbbbbbbc [dial tone] Call is temporarily put on hold bbbbbbbb 2 Press cbConsult [priority ring to coworker] bbbbbbbc or dial coworker’s extension [single-burst ring to coworker] d Note: You can privately discuss call; if coworker is bbbbbbb xxxxx to not available, press the fluttering cbbbbbbbc reconnect to call.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Call Forwarding — Follow Me To temporarily redirect all calls to an extension or outside number of your choice Note: To find out which type of Call Forwarding b bbbbbbbbbbb Forward activates, cbCall bbbbbbbbbbbc contact your System Manager.
ffffffffffffffffffffffffffffffffffffffffffffff To retrieve parked call from any extension 1 Dial Call Park Answer Back code __________ [dial tone] 2 Dial channel number where call was parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Conference To add another party to a call b bbbbbbb c 1 Press ccbConference Ring bbbbbbbc d [[dial tone] Present call temporarily put on hold and you are given a new call appearance 2 Dial number of third party and wait for answer Note: You can privately discuss the call with the third partybbbbbbb at this time; if
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Hold To keep a call waiting while you answer another call, make a call, or perform some other task bbbbbb Hold 1 Press cbbbbbbc d Green light flutters Note: If you put a conference call on hold, the other parties remain connected.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Last Number Dialed To automatically redial the last number you dialed (extension, outside number, or trunk/feature code) bbbbbbbbbbb Last Dialed (while off-hook) 1 Press cbbbbbbbbbbbc or dial Last Number Dialed code (while off-hook) __________ d Number is automatically dialed (up to 20 digits) Note: Available with D
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbbbbb To cancel a Leave Word Calling message (you cannot cancel messages for an AUDIX subscriber) Cancel LWC (while off-hook) 1 Press cbbbbbbbbbbbbc or dial Leave Word Calling Cancel code (while off-hook) __________ [dial tone] 2 Dial extension d [confirmation tone] Message is deleted Note: If reorder tone is heard, message is not deleted; try again.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Select Button To use either of the features that require the bbbbbbb Select ) Select button ( cbbbbbbbc 1 Choose bbbbbbb either of the following after pressing Select : cbbbbbbbc d d bbbbbbb Drop Press ccbbbbbbbc Test c to initiate a self-test of your voice terminal lights and ringer.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Self-Test To test lights and ringer of your voice terminal bbbbbbb Select (while on-hook or off-hook) 1 Press cbbbbbbbc Green light goes on bbbbbbb Drop 2 Press and hold ccbbbbbbbc Test c d d Ringer sounds All lights go on bbbbbbb Drop 3 Release ccbbbbbbbc Test c to end test d d Ringer and lights return to pretes
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbbbb To send an assigned group of extensions (except priority calls, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage Group (while on-hook or off-hook) 1 Press cbSAC bbbbbbbbbbc [confirmation tone] ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbbbb bbbbbbbbbbbbbb To cancel Send All Calls or SAC Group Group again All Calls or cbSAC 1 Press cbSend bbbbbbbbbbc bbbbbbbbbbbbc
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbb To end a call (while handset is on-hook and only speaker is active) Speaker 1 Press cbbbbbbbbbc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Transfer To send present call to another extension or outside number bbbbbbbbb Transfer 1 Press cbbbbbbbbbc d [dial tone] Present call put on hold and you are give
ffffffffffffffffffffffffffffffffffffffffffffff Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver) or speaker. Ringing Tones ffffffffffffffffffffffffffffffffffffffffffffff d 1 ring — A call from another extension. d 2 rings — A call from outside or from the attendant. d 3 rings — A priority call from another extension, or a call from an Automatic Callback call you previously placed.
ffffffffffffffffffffffffffffffffffffffffffffff Key Words to Know access code activate See feature code. To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.
personal list item One of the slots on an Abbreviated Dialing personal list. pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or perform similar job functions. priority call An important or urgent call which sends a special 3-burst ring and does not redirect to coverage or forward to designated alternative number.
ffffffffffffffffffffffffffffffffffffffffffffff Quick Reference Lists bbbbbbbbbbbbbbbbbbbbbb Feature Codes cbbbbbbbbbbbbbbbbbbbbbb c cbbbbbbbbbbbbbbbbbbbbbb Feature c Code c c ABBREVIATED DIALING c c List 1 c cbbbbbbbbbbbbbbbbbbbbbb c cbbbbbbbbbbbbbbbbbbbbbb c List 2 c cbbbbbbbbbbbbbbbbbbbbbb c List 3 c c c Program c bbbbbbbbbbbbbbbbbbbbbb c c c CALL FORWARDING — cbbbbbbbbbbbbbbbbbbbbbb c BUSY DON’T ANSWER c c c Cancel c bbbbbbbbbbbbbbbbbbbbbb c c c CALL FORWARDING — cbbbbbbbbbbbbbbbbbbbbbb c FOLLOW ME c cbb
bbbbbbbbbbbbbbbbbbbbbb Feature Codes cbbbbbbbbbbbbbbbbbbbbbb c c Feature c Code c bbbbbbbbbbbbbbbbbbbbbb c c c CALL PARK bbbbbbbbbbbbbbbbbbbbbb c c c Answer Back cbbbbbbbbbbbbbbbbbbbbbb c c cbbbbbbbbbbbbbbbbbbbbbb c CALL PICKUP c c LAST NUMBER DIALED c c bbbbbbbbbbbbbbbbbbbbbb c c c LEAVE WORD CALLING bbbbbbbbbbbbbbbbbbbbbb c c c Cancel cbbbbbbbbbbbbbbbbbbbbbb c c c c PRIORITY CALLING c bbbbbbbbbbbbbbbbbbbbbb c c SEND ALL CALLS c bbbbbbbbbbbbbbbbbbbbbb c c c Cancel c bbbbbbbbbbbbbbbbbbbbbb c c b b bbbbbb
