AT&T DEFINITY ® Communications System Generic 2 and System 85 7407 Plus Voice Terminal User's Guide
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Contents Your 7407 Plus Voice Terminal 1 A Quick Look at the Features 4 How to Use the Features 8 Voice Features 10 Abbreviated Dialing (AD) 10 Automatic Callback 12 Bridging 13 Call Coverage/Consult 14 Call Forwarding — Busy/Don't Answer 15 Call Forwarding — Follow Me 16 Call Park 17 Call Pickup 18 Conference 19 Drop 20 Hold 20 Intercom (Automatic/Dial) 21 Last Number Dialed 21 Leave Word Calling (LWC) 22 Message 23 Mute 23 Priority Calling 24 Reset Speakerphone 2
Tones and Their Meanings 38 Key Words to Know 39 Quick-Reference Lists 41 ii
Your 7407 Plus Voice Terminal The 7407 Plus Voice Terminal is designed so that you can conveniently use the features of the AT&T DEFINITY® Communication System Generic 2 and System 85. This telephone is shown and explained below and on the following page. Figure 1. 7407 Plus Voice Terminal Starting at the upper left of Figure 1 and continuing clockwise: 1 ) Call appearances/ feature buttons For handling incoming and outgoing calls (call appearances), labeled with extension numbers.
7) Hold button For putting a call on hold. 8) Dial pad The standard 12-button pad for dialing phone numbers and accessing features. The letters, "Q" and "Z" have been added to the appropriate dial pad keys for directory access, and the "5" button on your dial pad has raised bars for visuallyimpaired users. 9) Feature buttons For accessing features, labeled with feature names (22 buttons).
17) Speaker/Reset Spkr button For accessing the speaker or the built-in speakerphone and microphone combination. When you touch [ Select ] and [ Speaker Reset Spkr ] the built in speakerphone performs a test of the surrounding acoustic environment by using a sequence of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use.
A Quick Look at the Features Here are brief descriptions of some features, including what each one does and how you might want to use it. The first features are voice features followed by display features. You will have the Conference, Drop, Hold, Message, Mute, Select Ring, and Transfer voice features, and Message Retrieval and Normal display features. In addition, you may have many of the other features listed here; your System Manager can advise you.
Call Pickup Lets you answer a call at your telephone for another extension in your pickup group. Use when you want to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager. Conference Allows you to add a third party to a call, so that you can conduct a 3way conversation. (If you want to conference more than 3 parties, call your attendant for assistance.
Select Button Used in any of 3 different ways 1) When used with [ Drop Test ] you can perform a self-test of your telephone's lights, ringer, and display. 2) When used with [ Conference Ring ] you can select your own personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby telephones. 3) When used with [ Speaker Reset Spkr ] the built-in speakerphone performs an acoustic test of the environment to provide optimal speakerphone performance.
Display Features Date/Time Shows you the date and time. Use as a handy calendar and clock. Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls. Message Retrieval Allows you to retrieve messages left for you that have lit your message light. Will also let you retrieve messages for other telephones, if you are so authorized by your System Manager.
How to Use the Features Many features are available for use with your 7407 Plus Voice Terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual telephones.
[ xxxxx ] A box representing a call appearance that is used exclusively for placing, receiving, or holding calls. [ Feature ] and Boxes representing buttons that have features assigned to them. The buttons are labeled with the feature name, sometimes followed by an extension number or a person’s name. [ Feature xxxxx ] [ DISPLAY INFORMATION ] A box containing fully capitalized words represents information shown on the display.
Voice Features Note: When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing the [ Speaker ] button which simultaneously activates the built-in speakerphone and built-in microphone. Abbreviated Dialing (AD) Note: If you hear the intercept tone while programming start over from the beginning. Abbreviated Dialing buttons must first be assigned by your System Manager.
To place a call using a personal, group, or system list 1 Press [ Personal List ] or [ Group List ] or [ System List ] (while off-hook) or dial appropriate Abbreviated Dialing list code (while offhook) Note: This code is unique to your system and must be obtained from your System Manager. ● List l [dial tone] ● List 2 [dial tone] ● List 3 [dial tone] 2 Dial desired list item (1, 2, 3..., 01, 02...
To place a call using an Abbreviated Dialing (AD) button 1 Press selected [ AD xxxxx ] (while off-hook) ● Call is automatically dialed Automatic Callback To automatically place another call to an extension that is frequently busy 1 Press [ Auto Callback ] before or during call attempt [dial or confirmation tone] or dial Automatic Callback code before call attempt [dial tone] Note: This code is unique to your system and must be obtained from your System Manager.
To cancel Automatic Callback 1 Press [ Auto Callback ] again (while off-hook) or dial Automatic Callback cancel code (while off-hook) [confirmation tone] Note: This code is unique to your system and must be obtained from your System Manager. ● Green light goes off Bridging To answer a bridged call 1 Press [ xxxxx ] of bridged call NOte: If your telephone has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.
Call Coverage/Consult To answer a call for a co-worker for whom you are a coverage point 1 To leave a message telling a co-worker to call the original caller’s extension 1 Press [ Coverage Callback ] while connected to the call [confirmation tone] To talk privately with a co-worker after answering a redirected call 1 Press [ Transfer ] or [ Conference ] Press [ xxxxx ] of incoming call when ring begins or green light flashes Note: The call is not at your telephone until the light is flashing.
Call Forwarding — Busy/Don't Answer To activate Call Forwarding — Busy/Don’t Answer Note: To find out which type of Call Forwarding [ Call Forward ] activates, contact your System Manager. 1 Press [ Call Forward ] (while off-hook) or dial Call Forwarding — Busy/Don’t Answer code (while [dial tone] off-hook) Note: This code is unique to your system and must be obtained from your System Manager.
Call Forwarding — Follow Me To temporarily redirect all calls to an extension or outside number of your choice Note: To find out which type of Call Forwarding [ Call Forward ] activates, contact your System Manager. To cancel Call Forwarding — Follow Me 1 Press [ Call Forward ] (while off-hook) or dial Call Forwarding — Follow Me code ( while off-hook) [dial tone] Note: This code is unique to your system and must be obtained from your System Manager.
Call Park To park a call (for retrieval at any extension) Note: The Call Park button may be an Abbreviated Dialing button that has been programmed with the Call Park trunk code. 1 ● 2 Second party is temporarily put on hold Press [ Call Park ] or dial Call Park trunk code [dial tone] Note: This code is unique to your system and must be obtained from your System Manager.
Call Pickup To answer a call to a member of your pickup group when your telephone is idle 1 Press [ Call Pickup ] (while off-hook) or dial Call Pickup code (while off-hook) Note: This code is unique to your system and must be obtained from your System Manager.
✔ Conference To add a third party to a call 1 Press [ Conference ] ● 2 [dial tone] Present call temporarily put on hold and you are given a new call appearance Dial number of third party and wait for answer Note: You can privately discuss the call with the third at this time; if no answer or busy, press fluttering [ xxxxx ] to return to the original party.
✔ Drop To disconnect from a normal call, or to drop the last party added to a conference call 1 Press [ Drop ] ✔ Hold To keep a call waiting while you answer another call, make a call, or perform some other task 1 Press [ Hold ] To answer a new call while active on another 1 ● Note: If you put a conference call on hold, the other parties remain connected.
Intercom (Automatic/Dial) [ringback tone] To make a call to your predetermined Automatic Intercom partner 1 To dial a call to a member of your Dial Intercom group 1 Press [ Icom Dial xxx ] (while off-hook) 2 Dial group member’s 1- or 2-digit code [ringback tone] Press [ Icom Auto xxx ] (while off-hook) Intercom ring is sent ● Intercom ring is sent ● To answer any intercom call [dial tone] 1 Pick up handset or press [ Speaker Reset Speaker ] You are connected to call ● Note: If you are active
Leave Word Calling (LWC) To leave a message after dialing an extension (when call is not answered, or you hear a coverage or busy tone) 1 Press [ LWC ] any time after you complete dialing [confirmation tone] ● Note: If reorder tone is heard, message is not stored; try again. Note: You must have a [ LWC ] button.
✔ Message To retrieve a message when your message light is on 1 See the Message Retrieval procedures under the Display Features heading or Ask your System Manager for local retrieval methods ✔ Mute Note: Use the Mute button in one of the following ways. ● When you are talking on the handset, the Mute feature affects the handset rather than the external speakerphone attached to the telephone.
Priority Calling To place a priority call (3-burst ring) 1 Press [ Priority ] (while off-hook) or dial Priority Calling code (while off-hook) [dial tone] Note: This code is unique to your system and must be obtained from your System Manager.
To adjust the speakerphone’s sound quality to the room acoustics 1 Ensure that the front of the telephone is not blocked in any way and that the telephone is on a flat smooth surface 2 Press [ Select ] ● 3 Green light next to [ Select ], goes on steadily Press [ Speaker Reset Spkr ] ● Green light next to [ Select ], goes off ● Green light next to [ Speaker Reset Spkr ] flutters intermittently ● You hear a series of tones as the speakerphone performs an acoustic test of the environment.
Select Ring (and Ringer Volume) To select a personalized ring ✔ 1 Press [ Select ] (while on-hook) ● 2 Green light goes on Press [ Conference Ring ] ● Green light next to [ Select ] flutters ● Current ring pattern plays and repeats every 4 seconds ● The display shows[ PERSONAL RING #x ] (x will be a number from 1 to 8) 3 Continue to press [ Conference Ring ] to cycle through all 8 ringing patterns 4 When you hear the desired ringing pattern, press [ Select ] again ● Your new ring is set.
✔ Self-Test To test lights, ringer, and display of your telephone 1 Press [ Select ] (while on-hook or off-hook) ● Green light goes on 2 Press and hold [ Drop Test ] 3 ● Ringer sounds ● All lights go on ● Display is activated Release [ Drop Test ] to end test ● Ringer and lights return to pretest state. Green light next to [ Select ] goes off. Note: If ringer or lights do not respond during test, notify your System Manager.
To send an assigned group of extensions (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage 1 Press [ SAC Group ] (while on-hook or off-hook) [confirmation tone] To cancel Send All Calls or SAC Group 1 Press [ Send All Calls ] or [ SAC Group ] again (while on-hook or offhook) or lift handset and dial Send All Calls cancel code [confirmation tone] ● Your calls ring at your own telephone again Speaker Note: Your telep
To place a call without lifting the handset, or to use speaker with any listening-only feature activity (such as monitoring a call on which you have been put on hold or for retrieving messages) 1 ● Green light next to [ Speaker Reset Spkr ] goes on; red light next to [ Mute ] goes on 2 Place call or access selected feature 3 Note: In order for the other party to hear you, you must speak through the handset.
To end a call (while handset is on-hook and only speaker is active) 1 Press [ Speaker Reset Spkr ] ● Green light next to [ Speaker Reset Spkr ] and red light next to [ Mute ] go off Speakerphone Note: If you are uncertain whether your telephone is set for the Speaker button (listen-only) feature or the Speakerphone (listen and talk) feature, check with your System Manager. Use the following procedures if your telephone is set for the Speakerphone (listen and talk) feature.
Press [ Speaker Rest Spkr ] 1 To place/answer a call without lifting the handset, or to use speakerphone with any feature ● Green light goes on steadily 2 Place or answer call, or access selected feature 3 Adjust speakerphone volume if necessary ● To raise the volume, press the right half of the Volume control button labeled [ ▲ ]; to lower the volume, press the left half of the Volume control button labeled [ ▼ ] ● The display shows [ SPEAKER L>>>> H ] (There are 8 possible volume settings.
To change from handset to speakerphone To end a call 1 Press [ Speaker Reset Spkr ] ● Green light goes on next to [ Speaker Reset Spkr ] 2 Hang up handset 1 Press [ Speaker Reset Spkr ] again hang up ● Green light next to [ Speaker Reset Spkr ] goes off Terminal Busy Indication To see if the specified telephone is busy or idle 1 Look at the Terminal Busy Indication status light ● The light will be on if the telephone is busy and off if the telephone is idle 32
Transfer To send present call to another extension or outside number 1 Note: See your System Manager to determine if you can transfer a call to an outside number 2 Press [ Transfer ] ● Remain on the line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call appearance Press [ Transfer ] again ● 4 Present call put on hold and you are given a new call appearance Dial extension or number to which the call is to be [ringback tone] transferred ●
● When a call is received from another extension, the caller’s name is shown (or the caller’s extension if a name is not administered); when a call is received from outside, [ OUTSIDE CALL ] or a trunk identifier is shown. ● The display remains in normal mode until you activate one of the other display features. After using any of these features, return to normal mode by pressing [ Normal ].
Inspect To see who’s calling while on a call 1 ● 2 To see who’s on hold while on a call Press [ Inspect ] Press [ Normal ] to return to display for present call 1 Press [ Inspect ] 2 Press [ xxxxx ] of held call ● To answer a new call while on a call Name and number of caller are shown if from extension; [ OUTSIDE CALL ] or other trunk source is shown if from outside You remain connected to present call 3 Press [ Normal ] to exit Inspect mode 1 Press [ Normal ] (if not already in normal mode)
To see a principal’s (co-worker’s) messages (can be during a call with the principal) Note: You must first be designated as a system-wide message retriever by your System Manager or the principal must have Message Retrieval coverage that allows a coverage point to retrieve messages.
Normal To return to normal display after using any display feature ✔ 1 Press [ Normal ] (while on-hook or off-hook) ● Display will show call information for active call appearance Timer To see elapsed time (hours, minutes, seconds) 1 Press [ Timer ] ● 2 Green light goes on Press [ Timer ] again to stop timer and clear display ● Green light goes off 37
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver). Ringing Tones ● 1 ring — A call from another extension. ● 2 rings — A call from outside or from the attendant. ● 3 rings — A priority call from another extension, or a call from an Automatic Callback call that you placed. ● half ring — A call redirected from your telephone to another because Send All Calls or Call Forwarding — Follow Me is active.
Key Words to Know access code See feature code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place, receive, or hold calls.
pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or perform similar job functions. priority call An important or urgent call that sends a special 3-burst ring and does not redirect to coverage or forward to designated alternative number. program/reprogram To use your dial pad to assign a telephone number to a personal list item for Abbreviated Dialing.
Quick–Reference Lists Feature Codes Feature ABBREVIATED DIALING Personal Group System Program AUTOMATIC CALLBACK Cancel CALL FORWARDING — BUSY/DON’T ANSWER Cancel CALL FORWARDING — FOLLOW ME Cancel Code Feature CALL PARK Answer Back CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel Code
Trunk Codes Description Abbreviated Dialing Code Item No.
